Wants to combine orders from two different eBay accounts

[sin-n-dex]

So a few weeks ago a buyer in South Korea won three cheap items at auction. I combined and added shipping.

This past Sunday another account from South Korea won three more cheap items. And then I get a message after combining shipping to "combine with these items" (from the other account).

I told him the items were bought by a different eBay account. He tells me it's both him, so please combine. He points out the shipping address is the same.

I replied back that if I add tracking to one account's order I can't add it to the other account, eBay policy. It's been crickets since. The stuff from last Sunday hasn't gone long enough for me to cancel. I can cancel his two weeks ago items but I don't want to do that until I cancel everything.

In all likelihood for $5 in coins this isn't a scam. But I don't get to keep all my money by letting my guard down and making exceptions that prevent me from getting the protections eBay offers, like adding tracking to prove delivery. Even if it's not a big deal to be out $5 in coins (which probably cost $1), I'm out $12 in postage.

C.

[iamalwaysright]

Yea combining items for international shipping is a big deal because of the significant savings. Is the buyer wanting to combine them to get some of the savings? Or is there another reason? Just curious.

[wastingtime101]

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@sin-n-dex wrote:

I replied back that if I add tracking to one account's order I can't add it to the other account, eBay policy. It's been crickets since. The stuff from last Sunday hasn't gone long enough for me to cancel. I can cancel his two weeks ago items but I don't want to do that until I cancel everything.

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Can't you just tell him you'll cancel the 2 weeks ago items, then he can re-commit to purchase with the account he used on the newer items so you'll be able to combine?

[sin-n-dex]

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@iamalwaysright wrote:

Yea combining items for international shipping is a big deal because of the significant savings. Is the buyer wanting to combine them to get some of the savings? Or is there another reason? Just curious.

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I think he's trying to save on shipping. But why he had to create a new account to buy from me again makes me wonder if there's some issue with the previous account... (unpaid strikes maybe? can't bid anymore?) The account hasn't been NARU'd, so it isn't that.

I have combined across accounts once or twice in the past, but the items were going without tracking anyway, so they could scam if they wanted to, I gambled they probably wouldn't on trade dollar tokens from Canada.

C.

[sin-n-dex]

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@wastingtime101 wrote:

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@sin-n-dex wrote:

I replied back that if I add tracking to one account's order I can't add it to the other account, eBay policy. It's been crickets since. The stuff from last Sunday hasn't gone long enough for me to cancel. I can cancel his two weeks ago items but I don't want to do that until I cancel everything.

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Can't you just tell him you'll cancel the 2 weeks ago items, then he can re-commit to purchase with the account he used on the newer items so you'll be able to combine?

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There's an idea. It was an auction though, so I'd have to cancel and relist for the price he paid for the auctions.

This is what I like about the forum, people tell me of things I didn't think of myself.

C.

[sin-n-dex]

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@wastingtime101 wrote:

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@sin-n-dex wrote:

I replied back that if I add tracking to one account's order I can't add it to the other account, eBay policy. It's been crickets since. The stuff from last Sunday hasn't gone long enough for me to cancel. I can cancel his two weeks ago items but I don't want to do that until I cancel everything.

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Can't you just tell him you'll cancel the 2 weeks ago items, then he can re-commit to purchase with the account he used on the newer items so you'll be able to combine?

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I sent him your suggestion, but I want a message from the account where the items are being cancelled to confirm it's a buyer requested cancel. I did apologize for giving him such a hard time on what are really cheap items but I need to follow eBay policies. I can relist for the price he paid so they can be combined.

C.

[12345jamesstamps]

'Guest accounts'?

Not sure but I think guest accounts can't leave feedbacks.

Maybe you can find that out.

6 negative feedbacks would be bad.

I never had a bad buyer in South Korea.

Might be a language exchange as well. I don't know.

I don't do tracking for cheapie items...so when I get multiple orders I refund the buyer with combines shipping before buyer even ask.

I am looking for those 'repeat buyers'.

[sin-n-dex]

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@12345jamesstamps wrote:

'Guest accounts'?

Not sure but I think guest accounts can't leave feedbacks.

Maybe you can find that out.

6 negative feedbacks would be bad.

I never had a bad buyer in South Korea.

Might be a language exchange as well. I don't know.

I don't do tracking for cheapie items...so when I get multiple orders I refund the buyer with combines shipping before buyer even ask.

I am looking for those 'repeat buyers'.

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I suggested what was posted here earlier to cancel and let him buy everything with the account he's currently messaging me on.

There is no really easy way to combine across accounts anyway, if I waive the shipping on one, he can buy it and I'm on the hook for shipping without receiving payment on the other one. (Which is why if I have to waive shipping I generally get them to pay for the one with shipping first). One problem is someone else could buy it if it's relisted at fixed price to get around the combining problem.

There was a time once I would have been confident in having 6 negs removed for asking me to break policy, but eBay isn't removing negs anymore. (There's good reason for that, but it means you can get unfair negs). I'm trying not to worry about negs anymore since everyone gets them... the difference was before I could often get them removed if they were unfair (or work things out with a revision if I'd done wrong).

With the stamp that was lost in the mail... don't think there's any way he'd have revised that, I figured I'd leave it alone since the only thing really bad was what it was that got lost. I decided not to block him on account of his disappointment being legitimate and he's been buying my cheap Australian stuff every week since.

C.

[mam98031]

You hadn't shipped the first order?  After all that time why hadn't you cancelled them for Non payment?

[buyselljack2016]

The "someone else buying" can be avoided by pricing very high with offer. Accept the offer from that buyer at the previous auction price.

[sapphire_studio]

They are probably trying to use some coupon multiple times on different accounts and still save on shipping

[dbfolks166mt]

     OP didn't mention which items but they appear to have a lot of auctions. Guest Accounts cannot bid on auctions. 

[wastingtime101]

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@buyselljack2016 wrote:

The "someone else buying" can be avoided by pricing very high with offer. Accept the offer from that buyer at the previous auction price.

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Offers will complicate combined shipping. Seller won't be able to invoice at a combined rate and will instead have to refund excess shipping after the fact.

It's an option, but not without a side effect.

Just as listing fixed price without offer can have the side effect of someone else purchasing.

The chance of someone else purchasing can be diminished if the seller makes the titles "Private Listing" - it'll deter other buyers.

As long as instant payment isn't required, the buyer should be able to commit to purchase and request a total through the cart, then the seller can issue a single invoice for all items.

Another option is to cancel all items, create a single lot listing at a high price with best offer, then the buyer can make an offer for the sum of their original auction wins, and a combined invoice won't even have to be issued since it's a lot listing with a single shipping rate. I'd only suggest doing this work if the seller is confident the buyer will re-purchase.

[fbusoni]

I encountered something very similar a few years back.  Two different BIN items, two different buyer accounts, seller in Europe.

Buyer cancelled both orders and I then listed both items in a single BIN listing.  Sent the link to the buyer.  Happy ending.

[sin-n-dex]

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@mam98031 wrote:

You hadn't shipped the first order?  After all that time why hadn't you cancelled them for Non payment?

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On the auctions I don't rush to cancel for non-payment. Some people combine over a few weeks, it's just with their same eBay account. This is a first for having one buyer with two different accounts trying to combine.

Also if I cancel the first order for non-payment right now, it might make him unhappy with me with regards to the second order (which I can't cancel yet, 96 hours hasn't passed yet).

C.