I sold an item for $1629 that was returned March 11th. EBay managed payments put a hold on the funds, as they always do, posted that they released the funds March 16th and refunded the buyer on March 23rd. All the while the hold for the $1629 remained on the account, putting my account in a negative balance status, despite continuing to sell more items. On March 26th, due to the faulty Hold on my account, Ebay then went into my bank account and took $1629, but again did not release the hold of this same $1629. I've called at least 3 to 4 times per day, speaking to the horrible customer service reps that all put me on extended holds while they looked into the issue. I was transferred to High Value Claims reps, Managed Payments reps, supervisors and all of them gave me different excuses. Most importantly, one of the risk managers told me specifically that Ebay has a known technical glitch that started on March 1st, 2021, whereby a handful of sellers, including me, have their funds being held despite the system on the backend showing that there are no holds. But when the sellers and ebay reps look at these accounts, they see these faulty holds, some reps of which have screen shot the sellers pages and opened up tickets with Ebay IT. All the while, Ebay continues to operate as normal, doing millions of transactions for hundreds of millions of dollars regularly, yet they continue to have their customer service reps skate around this known issue for those, like me, who it's affecting, and they have absolutely no resolution. They are choosing not to help each individual seller that this is affecting, leaving us to fend for ourselves through the black hole that is Ebay customer service. Ebay is, in effect, stealing the monies owed to me, to the tune of $1100 to $1200 because they will not resolve the issue. I've sold over 1000 records over the last several years and I can assure you that with the customer service processes they have in place, if you are one of the victims of this reported technical issue, you are in for long days of anguish, frustration and outright stress. At the end of the day, this is a class action lawsuit waiting to happen and at the very least, a small claims lawsuit that I will be pursuing, effective immediately. When you have representatives actually email you saying that this is a known issue, that they themselves can't believe this isn't getting fixed, that they apologize profusely for what's happening to you and give you specific dates when the issue will be resolved, at the latest, then you have a serious problem. I don't expect to ever get the $1200 they owe me, so please be aware that this is going on and make sure to document all of your transactions and correspondence with ebay reps so that you have backup.
