eBay

elizabeth@ebay · ‎03-20-2023

Hey everyone! We've received a response from our Shipping team regarding excluded Countries when shipping with EIS:

"After a seller has been migrated to EIS, we continue to respect any country exclusions the seller has applied to their listing"

Elizabeth,

dbfolks166mt · ‎03-26-2023

This does not appear to be the case. Based on other information being provided it appears that either eBay or the EIS sub-contractor is making a determination during the transition regarding what items can be shipped where and overriding whatever exclusions the seller had put in place and in fact potentially adding additional countries to that list and nobody at eBay or with the sub-contractor seems to be able to explain exactly why and what the TOTAL constraints and restrictions are under EIS.

gurlcat · ‎03-27-2023

@dbfolks166mt wrote:
This does not appear to be the case. Based on other information being provided it appears that either eBay or the EIS sub-contractor is making a determination during the transition regarding what items can be shipped where and overriding whatever exclusions the seller had put in place and in fact potentially adding additional countries to that list and nobody at eBay or with the sub-contractor seems to be able to explain exactly why and what the TOTAL constraints and restrictions are under EIS.

Not sure who you're replying to or what "this" you mean.

dbfolks166mt · ‎03-27-2023

@dbfolks166mt wrote:
This does not appear to be the case. Based on other information being provided it appears that either eBay or the EIS sub-contractor is making a determination during the transition regarding what items can be shipped where and overriding whatever exclusions the seller had put in place and in fact potentially adding additional countries to that list and nobody at eBay or with the sub-contractor seems to be able to explain exactly why and what the TOTAL constraints and restrictions are under EIS.

Not sure who you're replying to or what "this" you mean.

Sorry reply was to elizabeth@ebay original post.

pjcdn2005 · ‎03-27-2023

Thanks for sharing your preferences. I agree with the FB rep that the some of the location problems may be caused just because everything is in transition. I didn’t see the comment about the app vs a pc so can’t comment on that.

I think that a big problem is that the ‘primary country’ block isn’t working as it should.

It used to work really well but I don’t think that it has worked properly for at least a year. Since you are using that block, buyers in a country that is not in your ‘ship to’ list should not be able to purchase from you. If the block was working like it used to they wouldn’t be able to see your listings unless you shipped there but obviously they can see them.

argy_eyes · ‎03-27-2023

@gurlcat elizabeth@ebay

Elizabeth,

CC: Gurlcat

Yesterday (March 26) I had a bidder from Japan contact me about an EIS listing I had up for a camera lens. There was no EIS shipping to Japan (the lens closed at $125 to a bidder in Europe). I looked at the listing (link and screen shot of the EIS destination countries below) and he was right.

I don't want to be too cynical here, but look at the list. The only countries that EIS will send a camera lens to are in Europe, Australia, or North America. Not one country in Asia is included (and Asia is a strong market for photo equipment), nor any country in Africa or South America.

Why is this?

Mike

https://www.ebay.com/itm/115734627287

gurlcat · ‎03-27-2023

LOL in my inquiry about this I came so close to saying what you're saying, but I decided not to create a potential distraction from my concern about the overall steep reduction in eligible countries.

argy_eyes · ‎03-27-2023

@gurlcat @dbfolks166mt elizabeth@ebay

Sorry you are in this situation but eBay and the EIS sub-contractor are doing a horrific job with this transition. It appears to be creating a log of problems for the limited number of sellers that have been transitioned over, how many ever that happens to be.

Apparently not only are they having problems with the key word algorithm that is setting the countries, for the seller, with regards to which individual items can be shipped to which countries but they are putting the following stupid message into the listing if a country is not eligible.

DB,

I think you can add BIN vs. Auction to the list of things that the algorithm is having difficulty with. I had the same problem as Gurlcat with an auction for a lens. Similar BIN listings I have for lenses get virtually no exclusions world wide. But the lens auction not one country in Asia, Africa, or South America was eligible for EIS shipping:

https://www.ebay.com/itm/115734627287

Mike

gurlcat · ‎03-28-2023

Auction format (as opposed to BIN) is ABSOLUTELY one of the issues. I confirmed this with an experiment where I created a brand new (dummy) listing of a mixed lot of vintage jewelry, like the one my Taiwanese emailer couldn't bid on. This dummy one posted just fine with the long list of countries, and each item specific change did not affect the list, but as soon as I changed it from BIN to Auction -BAM, short countries list. But just to be clear, it's not as simple as "auctions get the short list" because as I said in my original post, I had OTHER categories of items as auctions, and they had the long list. So the algorithmic problem seems to be one where two factors combine: certain categories ...as auctions.