12-20-2019 01:05 PM - last edited on 12-20-2019 04:17 PM by kh-gary
Just got off the phone with an eBay representative. Absolutely vomit-inducing.
We try to be so **bleep** careful about our descriptions. Got negative feedback from a buyer who called the man-made product silly and random. Um, the product IS SUPPOSED TO BE THAT WAY. It's in **bleep** English in the description - something a middle schooler would make.
The rep said because it's the buyer's opinion, it can't be taken off. Really? So if I sold a board book and the buyer says - I didn't like the topic and gave negative feedback, that's perfectly okay? Does eBay not want sellers? Is that the end goal here?
I'm going to look into something else. This is absolutely, unbelievably sickening.
12-20-2019 04:37 PM
@judydu2 wrote:That very first negative is like a stake to the heart, but now that it has happened, you can move on. Always remember that you are/will be dealing with a myriad of complex customers, all with different expectations (and intelligence levels) and that negatives can be a possibility, no matter what. Should it happen again (let's hope not) it will hurt, but it will not hurt quite as badly. Your descriptions seem to reflect that you have a wonderful sense of humor, so just call this guy a moron, cuss him, flip him the bird or do whatever makes you feel better (all to yourself), and then get back to work listing. Your record on eBay to date is just fine even with the negative, so, step back, have a cool, refreshing drink, let your blood pressure go down and then continue on doing what you have been doing.
^^ worth a bunch of 'likes' because it sums this up so beautifully!
A famous FB on Amazon was someone who gave a seller a very bad FB because the movie they purchased from him had "too much violins" (violence) - kind of sums up this kind of thing.
12-20-2019 04:43 PM
Happy that your feedback was removed.
The first one hurts the worst, I know.
12-20-2019 04:47 PM
@city*satins wrote:Happy that your feedback was removed.
The first one hurts the worst, I know.
It's like the first dent on the new car.