Very Very Bad - Sellers is not protected.

[young-1129]

I am going to write short so everyone can read without killing time.

1. Sold Brand New Billionaire Boys Club Jacket $504 (w Shipping) Brand New with tag in garment bag.

2. Buyer open received wrong item 3 WEEKS AFTER item delivered.

3. Spoke to eBay bunch of times before buyer open up return.

4. eBay gave buyer 3 WEEKS to send back.

5. Return came last day of return will be closing if did not send back.

6. Some used cheap Steelers jacket cam back to me.

7. Gave full refund to buyer.

8. Told me to prove that I did not send what he claimed that I sent.

9. Sent prove but said I took longer than what I have so no seller protection for me. Gave me less than a week.

10. Lost Jacket Lost money.

11. I am not a liar and still have lot of items listed. Honest seller.

 NO SELLER PROTECTION

[katzrul15]

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@vannvo_0 wrote:

The buyer all they need to do is send back an empty envelope, and you have to refund.
So why send back a junk jacket?

So what I am wondering about, is just how much "conversation" went on between when the buyer first asked you to return the jacket, and the actual refund?  Did you try and talk the buyer out of it, did you argue with the buyer?  Did you tell the buyer how great a product this jacket was?  Any of that or more, if you did anything except tell the buyer to "please, return for a full refund", accept the return and issue the refund...

If a seller does not 100% comply with a buyer's request for a return / refund, this thread is usually what comes out as the end result.

From a buyer's perspective, we call this an uncooperative seller.

If that buyer felt you were being uncooperative, that is most likely why you were sent back a junk jacket.

Because I can tell you it has been many years since I have experienced this sort of maliciousness.

There is nothing you can do, for $500, the buyer likely lives all sorts of hundreds or even thousands of miles away... So ... It is always in our best interest to fully cooperate with all buyer requests, no matter how ridiculous.

Just my .02

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Regardless of the exchange between the Seller and Buyer, what the Buyer did is wrong and is theft/fraud. 

No Seller deserves to be treated this way and deal with Buyer fraud, regardless of the communication exchange between the two parties.

And this type of fraud is becoming more commonplace and clearly not tied to communication disputes.

It is theft and it is wrong. 

[vannvo_0]

There are also of late a lot of what I call uncooperative sellers.

People who, when I write to them a message about something, ignore my message and basically write me back lip service (or canned answers).  

For example, I have written a seller my disappointment with an item and even stated I wasn't going to return it but that maybe, just maybe they ought to take another look... Because I'm actually trying to help this individual, I can tell by their listings that they aren't very well informed of ebay ways... And what do I get in return?  Some reply as to how great the item is and please leave 5-star feedback blablablabla...
Didn't even address my concern(s), I assume at this stage they didn't really read it either.
That irritates me to no end.

If you are new selling on ebay, pay CLOSE attention to what your buyers are telling you!

Else you may face the consequences of buyers who have more experience than you do.

Many buyers here, this isn't their first purchase.

Many more, with ebay the buyer is always right.

[machofalltrades]

Yes I did start at 0, the difference is that I'm an honest seller and buyer and not trying to nor ever scammed anyone. I've had problems only with 0 feedback buyers and sellers, and that's why I cancel them. If anyone else doesn't mind dealing with them, that's good for them. For me, I'm selective. 

[erkosuniverse]

Your focus goes a long way and great manner of practice,

Now if the rest of the negative posters on this subject would wake up and smell the coffee,then there might be a change

[erkosuniverse]

More than likely for the fact the sellers here have been overwhelmed with un-reasonable,un-cooperative,scamming,deceitful,lying,cheating,fraudulent buyers

[soh.maryl]

That empty box you received? Did you know that you could have/should have opened an ITEM NOT AS DESCRIBED CASE not an item not received case? 

[stephenmorgan]

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@vannvo_0 wrote:

The buyer all they need to do is send back an empty envelope, and you have to refund.
So why send back a junk jacket?

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If you are skilled at cheating someone as part of the scheme you would want to return a package that is very close to the same weight and size as what you received.

[katzrul15]

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@stephenmorgan wrote:

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@vannvo_0 wrote:

The buyer all they need to do is send back an empty envelope, and you have to refund.
So why send back a junk jacket?

---

If you are skilled at cheating someone as part of the scheme you would want to return a package that is very close to the same weight and size as what you received.

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Excellent point.  Unfortunately, anyone can read these boards, including Buyers, so the info potentially aids others in fraud.  😞

[this*old*attic]

Lol

[tools*]

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@young-1129 wrote:

I am going to write short so everyone can read without killing time.

1. Sold Brand New Billionaire Boys Club Jacket $504 (w Shipping) Brand New with tag in garment bag.

2. Buyer open received wrong item 3 WEEKS AFTER item delivered.

3. Spoke to eBay bunch of times before buyer open up return.

4. eBay gave buyer 3 WEEKS to send back.

5. Return came last day of return will be closing if did not send back.

6. Some used cheap Steelers jacket cam back to me.

7. Gave full refund to buyer.

8. Told me to prove that I did not send what he claimed that I sent.

9. Sent prove but said I took longer than what I have so no seller protection for me. Gave me less than a week.

10. Lost Jacket Lost money.

11. I am not a liar and still have lot of items listed. Honest seller.

 NO SELLER PROTECTION

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If eBay debited your bank account to steal the $504 from you, contact your bank and dispute the transaction. Let eBay prove the validity of the debit.

[inhawaii]

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@erkosuniverse wrote:

1.ebay can see sellers item in listing (even after sold you can click on "see original listing")

This proves nothing.

2.buyer can send pic of item received to seller in message box (however this buyer was deceitful)

Buyers are not required to sec pictures. Pictures can be altered. Pictures prove nothing.

3. seller can create a temporary listing with item received from buyer so ebay can see what was sent back. This proves nothing.

This is how the proof comparison can be enforced

unfortunately ebay will not use these measure at their fingertips for a proper resolution and expose the scammer and restore faith to the seller.  These measures would required hundreds if not thousands of extra personnel.  Are you willing to pay for that? Sellers are already complaining about high fees. 

think about it,have you ever sent extra pictures of your item directly to a buyer that requested this? Maybe not but many have,I know so,I have asked sellers to send me additional pictures of item and have received in my message box

There is no reason for this to happen it can be verified    I can provide pictures of me sending you a blue widget and you can provide pictures of you receiving a red widget. Again, pictures mean nothing.  That's why ebay doesn't accept them. 

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[inhawaii]

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@erkosuniverse wrote:

Your thoughts and views are the number one contributing factor to the downfall of sellers here

Look in the mirror and repeat your post to yourself

Nothing more said

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Those aren't thoughts.  Those are facts. 

[inhawaii]

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@erkosuniverse wrote:

Your focus goes a long way and great manner of practice,

Now if the rest of the negative posters on this subject would wake up and smell the coffee,then there might be a change

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 Negative posters:  People who don't agree with you.

[this*old*attic]

@vannvo_0 

No kidding.

I buy a lot, and it’s beginning to remind me of the old days.

Plates shipped in Tyvek envelopes (seasoned seller - I looked THEN at feedback and it’s his pattern), stuff coming torn (sellers think they’re protecting themselves but it’s annoying to waste your time and effort sending it back), and the clueless (listed as new but as non-working buried in the listing - then they say they don’t take returns… LOL, really?).

Sellers think they’re being put upon? Please.

BTW, not talking electronics. Unique demographic and price point.

[dbfolks166mt]

     Some of this is done to ensure eBay sellers stay on the right side of Federal regulations, which state that the buyer is always right.  That's why sellers buy shipping insurance - if the item is damaged/lost in transit, the Feds require the seller to make the buyer whole.  Buying insurance can take a lot of the sting out of that.

When you refer to the Federal regulations are you talking about the Consumer Credit Protection Act or are you referring to something else? I have never actually seen a Federal regulation that explicitly states "The buyer is always right".