Very Very Bad - Sellers is not protected.

[young-1129]

I am going to write short so everyone can read without killing time.

1. Sold Brand New Billionaire Boys Club Jacket $504 (w Shipping) Brand New with tag in garment bag.

2. Buyer open received wrong item 3 WEEKS AFTER item delivered.

3. Spoke to eBay bunch of times before buyer open up return.

4. eBay gave buyer 3 WEEKS to send back.

5. Return came last day of return will be closing if did not send back.

6. Some used cheap Steelers jacket cam back to me.

7. Gave full refund to buyer.

8. Told me to prove that I did not send what he claimed that I sent.

9. Sent prove but said I took longer than what I have so no seller protection for me. Gave me less than a week.

10. Lost Jacket Lost money.

11. I am not a liar and still have lot of items listed. Honest seller.

 NO SELLER PROTECTION

[mtgraves7984]

Well, darn. I've had buyers open Return requests 28 days following delivery and take 21 days to return to me... that, alone is frustrating enough. I've never experienced the 'switcheroo' yet, though. Sorry you're going through this.

[alcoforever]

Sorry this happened to you.   Unfortunately, it is just one of the several ways buyers can scam sellers.

Try this:

File a mail fraud report with usps.gov

File an internet fraud report with ic3.gov

File a fraud report with your local police

File a fraud report with the buyer's local police.

Report the buyer to ebay.

The first four are usually doable on-line and should give you report numbers.   Save those report numbers.

Contact ebay CS with all those report numbers and ask that the case be decided in your favor.

[kensgiftshop]

@young-1129 

File mail fraud and a police report, then use those reports to appeal the case.

Report the buyer for abusing the MBG.

[divwido]

I don't know of any seller who doesn't agree that this is total carp.   They were allowed to rip you off, cheat on the return and they  get away with it. 

Is it right?  No way.

Is it fair?  No, add it to the list of unfair things like negative feedback.

But our only recourse is not list expensive items and let that happen.  It's stupid, but it's the way it is.

[divwido]

Any thoughts now about the safety of listing those other items?  

[cascade_jewelry]

Sort of tangential, but may help you avoid a variety of problems in the future, could you include more than just a stock photo in the future?

Not only could you have problems from eBay, but some buyers may think that they've gotten a counterfeit jacket (or may claim that). The stock photos you have, while allowed for a brand new item as long as the manufacturer allows it (and, really, I think most brand name manufacturers do not and can, in fact, have your listing(s) taken down), look very much like the stock photos used on one of those Chinese "wholesale" sites where they are selling obviously bootleg/counterfeit versions of this very jacket for as low as $36 USD.

Then, assuming you do that CYA thing, you can also take photos or video of your packing said NWT merchandise for each sale, clearly showing packaging and shipping label with the recipient's address, etc. That may be the only way you have a shot at avoiding or fighting such claims in the future (especially if the buyers know that the whole thing is well-documented).

Sure, it would be pain and might add 10 minutes to each sale, but for the kind of money you can lose, I would think it would be worth it many times over. YMMV, but that's what I would do were I to be inclined to list really high-dollar and often-counterfeited merchandise here--which I am not, on either count (and both counts together may well have a synergistic negative effect on the outcome of your eBay business). 

Also, just a mention of point #9 in your OP: You had not much time, as I understand it, to respond. Less than a week? Once you get burned like you have, you may find that no matter how little time you have, it calls for dropping everything else and taking whatever time and putting forth whatever effort is necessary to give yourself the best possible chances of winning your case. Again, YMMV, but I wouldn't throw up my hands and give up because there was "not a lot of  time" to respond, particularly when there is so much at stake.

Good luck to you and let us know if there are any further developments!

[erkosuniverse]

This is happening more and more faster and faster commonly to sellers

Just scroll through this selling forum and you will find more sellers that have had this happen

Losing their item and payment

feel bad for you

[luckythewinner]

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@young-1129 wrote:

9. Sent prove but said I took longer than what I have so no seller protection for me. Gave me less than a week.

It does not matter what "proof" you send or when you send it, because it is not really "proof". It is simply your word against the buyer's.

Pretend there is a parallel universe where your buyer is honest and you are dishonest - and you really did send a cheap steelers jacket. 

How would eBay possibly distinguish between the two? They can't, so eBay chooses the solution that benefits eBay. 

What has happened to you has happened to countless sellers in the 15 years since eBay instituted their Money Back Guarantee for buyers. 

[fashunu4eeuh]

Make the fraud reports like @alcoforever advises in Message #3 (be sure to get the report or case #s) and then appeal the case to eBay. You have 30 days to appeal eBay's ruling. Below is the how-to appeal. Good luck!

https://www.ebay.com/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-item...

[robxznyc]

1) Report buyer  — misuse returns 

2) File IC3 complaint — buyer committed mail fraud

3) Appeal eBay decision 

[machofalltrades]

I literally just won a case exactly like yours. Sold a CPU, scammer said it didn't work (CPU's have less than a 5% chance of ever damaging in a loge time,) I accepted return, the scammer sent me back a roll of Halloween stickers, I took pictures and video of me opening the return because it didn't feel like a cpu, filed IC3 and USPS mail fraud, sent the case documents to eBay AND the buyer, buyer didn't return any messages, I won the case. Case closed. In your case, it might be too late but before you get returns back, film opening them, and NEVER send the money back until you open that return, because I certainly didn't!

From now on, I will not sell to people with bad feedback or no feedback. It's my items, I can make whatever selling rules I feel, even if it gives me negative feedback, since there's no way to combat this. 

[inhawaii]

YOU SAID: That's not the jacket you sent the buyer.

BUYER SAID: That's the jacket you sent him and he returned.

How does ebay know who's telling the truth?

In a he said/she said situation ebay will always find in favor of the buyer. 

[fashunu4eeuh]

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@machofalltrades wrote:

I literally just won a case exactly like yours. Sold a CPU, scammer said it didn't work (CPU's have less than a 5% chance of ever damaging in a loge time,) I accepted return, the scammer sent me back a roll of Halloween stickers, I took pictures and video of me opening the return because it didn't feel like a cpu, filed IC3 and USPS mail fraud, sent the case documents to eBay AND the buyer, buyer didn't return any messages, I won the case. Case closed. In your case, it might be too late but before you get returns back, film opening them, and NEVER send the money back until you open that return, because I certainly didn't!

From now on, I will not sell to people with bad feedback or no feedback. It's my items, I can make whatever selling rules I feel, even if it gives me negative feedback, since there's no way to combat this. 

---

Sellers are well within their rights to sell to whomever they choose.

As for new or low-feedback-score buyers, one cannot tell who a scammer is, or is not, based on that one factor. More info or buyer action is needed. Blocking someone based solely on the zero feedback rating can be akin to shooting oneself in the foot.

[rugerskick]

Good response with good things to do to get this reversed.

I would add one, based on what some other resellers have found to help them.

Get in touch with your sheriff or police and discuss the online theft with them and ask if they would work to forward that info to the police or sheriff where the scammer is, and they may be able to help you.  They may already know tht person in their criminal system there.  Often you have to start the filing with your local law enforcement, then they forward the info/case to poloce where the scammer is, and they work on it.