mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@janacia wrote:
I'd be fine with the cheerleading squad checking me out. Maybe I'm doing something wrong that I'm overlooking. Any help at the point, I'd appreciate.
You are listing in one of the categories that is experiencing the most technical issues right now. It is simply crazy what is happening. Because of the changes with the ISBs [item specific boxes] all kinds of problems have happened. There is an extremely long thread on the tech board started by Ebay for sellers to post their issues. There are so many it is mind boggling. So this may be playing a part in any problems you are having getting sales.
You have some very pretty things up for sale. Some suggestions that I would have are as follows.
Try to take your pictures on a blank background. No home decor to compete with what you are trying to sell. Just find a spot on that pretty colored wall you have that you can have someone stand in front of so that your decor doesn't compete with what you want to sell.
Titles are prime real estate, so make your words count. Try not to use words that are unlikely to be something that someone puts in the search parameters. On things that are sized as a 1x and up, if you can get the words Plus Size in the title. Often that is used when searching. I know for some of the patterns I sell that it draws buyers in when I have stuff in that size and put it in my title.
In that gorgeous necklace you have that is green porcelain, maybe get the word Bead or Beaded in the title. And others that are beaded.
Consider a different return policy. No Returns only protects you from properly filed Buyer Remorse returns. You have no protection due to your return policy for an INAD even it if is incorrectly filed. Maybe consider a 30 day return policy with buyer pays shipping. That enables you to make the buyer pay for return shipping on a properly filed buyer remorse return and since you have separately stated shipping, on a properly filed buyer remorse return you can withhold your original shipping from the refund.
What is your handling time? When I look at your listings, I'm on the West Coast, it says the ETA is Nov. 26th. I don't know if that is an Ebay error, or a long handling time. It could be that you have selected Economy Shipping, which what actual method of shipping are you using?
These are all just my observations. You always need to do what you think is best for you and your selling account. IMHO that ETA date is most likely a big issue for some buyers, so you may want to review that to see if it can be improved. Followed by your return policy. It is unlikely that you will see any change to your return rate by changing your policy, but buyers like the ability to have the option to return. Now seasoned buyers know that a no return policy doesn't mean they can't get a refund, but a newer buyer may see it as they can't get any resolution to a problem if it arises. Again, or course you need to do what is best for you.
@janacia wrote:
Thank you! I will definitely check into handling time/shipping. I promise shipping in 3 business days with priority mail. I will ck on this. I will also try Free returns in 30 days. Very good suggestions!! Jan
You are very welcome. I hope it helps.
That isn't what your listings say. It says Economy shipping and that is up to 10 days. At least on the listings I looked at. I did not look at all of them.
@janacia wrote:
So....I went in and changed the shipping to Standard First Class and it didn't change the estimated delivery date. Then I went back and changed the shipping to Expedited and it made delivery a day later!!!! How crazy is that???? Maybe that is a factor in my sales, but I can't correct it!!
This is a common mistake that I think most of us make. You can't really tell if you look at it while you are logged in with your ID. When Ebay calculates an ETA, they use the zip code of the member account doing the looking. So you see it for delivery to your Zip code.
Tell me one that you've changed and let me take a peek. I'll tell you what I see.
