@wastingtime101 wrote:
@fern*wood wrote:
I still have the violation, but haven't yet received the promised email giving the reason or source for appeal.
Hi kyle@ebay - we discussed the other day impact of those missing emails from 12/26-12/31. Here's an example. @fern*wood was hit with a VeRO violation but did not get an email because eBay's system was down. She does not have an eBay message about it, either. So she can't even see the reason for the takedown or the email address of the rights owner to dispute the violation.
She contacted CS on 12/31 and was told they'd send a copy of the email and she'd have it within 24 hours, but she never received it.
Can you offer advice for Fern and other impacted sellers on how to get a copy of that email when contacting eBay CS did not work?
Hey @wastingtime101 thanks for checking in. This is definitely a good example of why we're hoping the missed emails still go out.
Hey @fern*wood a couple of things. First, from what you've described, it sounds like this may have just been a first warning, and if that's the case, I wouldn't stress about it. Just don't relist unless you successfully appeal with the rights owner. Which brings me to my second point. I'd recommend contacting CS again to get those details. Email or not, any agent can see the notes on your account and give you the info you need.
Kyle,
@fern*wood wrote:Thanks Kyle for this. I'm not overly concerned and won't relist the item, but did want to see the reason given. I don't know if it was just a warning, but it does show as a policy violation on my account. When I was on the phone with t & s, I asked if they could at least tell me the reason, but he said he couldn't see it.
I had to read Kyle's post a couple times, but I believe by "first warning" he meant "first violation" - in other words, only one violation isn't going to have much of an impact on your account, but repeated violations would. eBay probably sees the first few as "warnings" before more serious action like restrictions and/or suspension is taken.
I think I mentioned to you earlier - 1 violation won't have much of an impact, but if the reason for the violation was ridiculous (like they said you used their photos when you know you didn't), it's worth fighting it because you never know if another VeRO takedown will come along from another overzealous rights owner.
It's also why I said the reason for the takedown is important. Some you can fight and some are the brand trying to control sales of their product, abusing the system, and you can't fight them. And of course, some are legit.
Not sure if I told you I had a VeRO violation over the summer. The rights owner employed a third party to handle these things, and that third party used AI to comb the internet for violations, which mistook my photos for manufacturer stock photos. I guess my photos are that good. 😉 Just kidding.
So I reached out to the company and asked what specifically was wrong with my listing because photos were of products in my physical possession and I took the pics myself. They came back to confirm the violation was reported in error, then they filed an appeal with eBay which was granted in my favor. Gives me a little peace of mind in case another VeRO complaint is filed against me, I will be starting with zero strikes.
Edit to add: Although it does still show in my Resolution Hub, so not sure if it still counts against me? I did get an official appeal was approved email, and eBay un-hid my listing in search, and I recently sold out of the product.
It would be nice if there was a status column on the Resolution Hub kyle@ebay so we know whether or not the violation is counting against us.
Even the "view details" page just shows the original violation info with nothing added about appeal status.
