Used Socks???

[kattinsanity]

I sold a pair of mens socks on 6/13 for $10.00 with shipping included.  They were new in the box and I checked them before I shipped.  They were in a clear plastic envelope in the box.  I took them out for inspection and replaced them back in the envelope and shipped them off.

Monday night I got a return request for these socks saying they were used, had been laundered and had pilling all over them???  What happened to them??  I just refunded the buyer the $10.00 instead of putting another $3.00 into shipping them back to me.

Tracking #9500110439476167037043  showed they were delivered in at mailbox to the buyers zip code a few days later after I shipped them~~delivered 6/18.  Then tracking again showed they were delivered in at the mailbox again on 6/27.  I asked the buyer where these socks were for all those days before he got them.  Why did tracking show they were delivered twice?  Were they mis delivered and someone else used them, laundered them and stuck them back in the envelope??  Is the buyer lying??  I don't know~~I only know they were new when I sent them.

Last night the buyer left me a neutral saying I sold him used socks even knowing they were somewhere else for well over a week before he got them delivered to him.

What are my chances of getting the feedback removed showing the tracking as proof they were somewhere else for over a week before the buyer received them?  I'm super careful in testing everything before I ship it and clean everything before packing etc. so why would I send used socks? 

[stonevintage]

I don't require a return for small items - but I do politely ask for a picture of the problem for insurance purposes.  Half the time, I never hear another peep out of them. If they were scammers - taking that extra step and mentioning the word insurance is pretty effective of getting the liers gone..... Bring in a 3rd party for insurance claim may thwart too.... too many reports on one person will eventually backlash on them and they know it.  It's not that you have to file - just reminding them it's only a couple of mouse clicks away should you choose to do so - and their name and address will build a file.... 

[gagnon234]

That's what I was thinking . . . they bought multiple socks from different sellers and they confused you w/ another.

[kattinsanity]

That's a good point and a good idea.  I'll go back through all my current listings and add that to any that apply and use that wording in all my future listings.  I very rarely sell anything clothing related and I just may not sell any more at all in the future.  Too many loopholes for buyers of clothing items.  I don't know how clothing sellers keep their sanity.

[sailor2244124]

I had the same thing happen to me with a buyer.  Sold a new pair of Nike socks, buyer claims they were used and smelly.  I asked for a pic and the buyer refused.  They openned a case against me and I wasn't even notified.  Ebay paid the buyer for the cost of the socks and shipping!   I have proof the socks were new and wasn't even asked for my input.   Don't get me started on 'used socks'....Ebay claims they can't be sold on Ebay anymore but you can find many listings for them!

[kh-vince]

Hello Everyone,

Due to the age of the thread, it has been closed to further replies.  Please feel free to start a new thread if you wish to continue to discuss this topic.

Thanks for understanding!​​​​​​​