Updated Seller Protections on SHIPPING DELAYS! But what about the SERVICE METRICS????

[mam98031]

There is a new announcement on the announcement board that explains why we are suddenly seeing very long ETAs on deliveries in regards to our listings.  Ebay is making an effort to have the ETAs more realistic to what is going on in the world right now.  

I think this is a good move, but what is it doing to us in the Search returns?  Is it tanking all of us in the same way due to these long ETAs?  Or is there any effect at all?

A VERY important side effect of all these INRs continues to be ignored by Ebay and sellers NEED, EXPECT and should RECEIVE some assistance on the INR count in the Service Metrics too.  If a INR falls under one of the reasons Ebay is willing to protect the seller for, then I think it is only reasonable for Ebay to remove that INR from the Service Metric's count.  I don't think that is an unreasonable ask at all !!!

And if the seller gets an INAD filed because the buyer wants to return the item due to the length of time it took to get received, if the buyer clearly states that in the INAD, we should also get some relief in the Service Metrics for these too.  

Punishing sellers for something they have NO WAY to control is just bad business IMHO.  We can do better than this and we should.

https://community.ebay.com/t5/Announcements/How-we-re-responding-to-USPS-delays/ba-p/31134359

It reads as follows:

08-11-2020 11:49:02 AM

The United States Postal Service continues to be strained, and we realize the burden this puts on our sellers. Delivery and scan delays persist, and we are monitoring not only the delays but ongoing negotiations in Washington. 

As your partner, we will continue to protect you and ensure you’re covered for any shipping defects and delays beyond your control. 

Here’s what we’re doing now and how we’re looking to the future:

Handling time

We are automatically extending estimated delivery dates as necessary to give buyers a more reasonable expectation of when their items will arrive. We recommend that you don’t extend your handling time. Our extended estimates should give you enough buffer, and additional handling days could lead to the appearance of your items shipping slower than they actually are. 

Seller protections

Last month, we announced seller protections against shipping defects through August 31, and we will continue to extend these protections as long as strains on carriers affect delivery dates.

“Item not received” cases

If a buyer opens an “item not received” case, and you provided valid tracking and shipped the item within your promised handling time, we will wait to evaluate the case until after the extended estimated delivery date.

1. We will recognize that you uploaded valid tracking and met your handling time commitment, and you can still qualify as a Top Rated Seller.
2. If the item shows up late because of a carrier delay, we will remove the shipping defect for late shipment.
3. If the item is delivered after the extended estimated delivery date, we will remove shipping-related negative or neutral feedback on your behalf.

We are continually monitoring shipping developments and USPS delays. We are working on other affordable, more reliable delivery options for sellers. Stay tuned for important developments in this area in the coming weeks.

As always, thank you for selling on eBay.

Marni Levine

VP of Seller Operations and Engagement

[mam98031]

The United States Postal Service continues to be strained, and we realize the burden this puts on our sellers. Delivery and scan delays persist, and we are monitoring not only the delays but ongoing negotiations in Washington. 

As your partner, we will continue to protect you and ensure you’re covered for any shipping defects and delays beyond your control. 

Here’s what we’re doing now and how we’re looking to the future:

Handling time

We are automatically extending estimated delivery dates as necessary to give buyers a more reasonable expectation of when their items will arrive. We recommend that you don’t extend your handling time. Our extended estimates should give you enough buffer, and additional handling days could lead to the appearance of your items shipping slower than they actually are. 

Seller protections

Last month, we announced seller protections against shipping defects through August 31, and we will continue to extend these protections as long as strains on carriers affect delivery dates.

“Item not received” cases

If a buyer opens an “item not received” case, and you provided valid tracking and shipped the item within your promised handling time, we will wait to evaluate the case until after the extended estimated delivery date.

1. We will recognize that you uploaded valid tracking and met your handling time commitment, and you can still qualify as a Top Rated Seller.
2. If the item shows up late because of a carrier delay, we will remove the shipping defect for late shipment.
3. If the item is delivered after the extended estimated delivery date, we will remove shipping-related negative or neutral feedback on your behalf.

We are continually monitoring shipping developments and USPS delays. We are working on other affordable, more reliable delivery options for sellers. Stay tuned for important developments in this area in the coming weeks.

As always, thank you for selling on eBay.

Marni Levine

VP of Seller Operations and Engagement

[xcrest4]

I first noticed it the alternative day when I become checking the monitoring for that one Priority Mail package that was behind schedule tool... I figured I could take a look at on my different applications too and observed that their EDDs have been much later than I were looking ahead to.

[kh-vince]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.