Unsupported Return Policy???

[yellow-snapdragon]

Just received a message from eBay saying I need to "fix" my listings with unsupported return policies. I allow returns on everything I sell and it says so in each listing. **bleep** is an unsupported return policy? And why are almost half of my listings showing an unsupported return policy when I post the SAME return policy in each listing?

[emerald40]

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@yellow-snapdragon wrote:

Just received a message from eBay saying I need to "fix" my listings with unsupported return policies. I allow returns on everything I sell and it says so in each listing. **bleep** is an unsupported return policy? And why are almost half of my listings showing an unsupported return policy when I post the SAME return policy in each listing?

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[slippinjimmy]

Some of your listings are showing 14 day returns, they need to be changed to 30 days, 14 day returns effective June 1st are only allowed in a few categories.

[rschissler · Accepted solution]

I got the same message, fortunately only three listings were "unsupported."  Changing from 14 to 30 day returns put me back in eBay's good graces.   Wonder what would happen if I didn't change anything, though?

[emerald40]

You have 14 day return policy.

That is only allowed now in certain categories.

[slippinjimmy]

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@rschissler wrote:

I got the same message, fortunately only three listings were "unsupported."  Changing from 14 to 30 day returns put me back in eBay's good graces.   Wonder what would happen if I didn't change anything, though?

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From what I understand in August eBay would remove the listings or possibly not renew if GTC. I'm not 100% clear but for the time being they just want sellers to update their own listings.

[muttlymob]

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@rschissler wrote:

I got the same message, fortunately only three listings were "unsupported."  Changing from 14 to 30 day returns put me back in eBay's good graces.   Wonder what would happen if I didn't change anything, though?

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Here's what may happen:

"Starting in August 2018, listings that you have not updated to one of the new returns policy options, including Good ‘Til Cancelled, will automatically be updated for you."

https://pages.ebay.com/seller-center/seller-updates/2018-summer/simplified-returns.html

[castlemagicmemories]

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@muttlymob wrote:

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@rschissler wrote:

I got the same message, fortunately only three listings were "unsupported."  Changing from 14 to 30 day returns put me back in eBay's good graces.   Wonder what would happen if I didn't change anything, though?

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Here's what may happen:

"Starting in August 2018, listings that you have not updated to one of the new returns policy options, including Good ‘Til Cancelled, will automatically be updated for you."

https://pages.ebay.com/seller-center/seller-updates/2018-summer/simplified-returns.html

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I wonder what they update it to.  Possibly 30 day returns.

[stickboy1974]

I also received the same message.  So if I understand this correctly, I don't have to actually go in and fix my listings then ??  (which for a lot of people would be a massive job)

I could just start doing it from this point forward ??

I can just wait until they expire (as I have no GTCs) and when I repost them, fix the return date.

Quote "Starting in August 2018, listings that you have not updated to one of the new returns policy options, including Good ‘Til Cancelled, will automatically be updated for you."

[d.clawed]

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@castlemagicmemories

"Starting in August 2018, listings that you have not updated to one of the new returns policy options, including Good ‘Til Cancelled, will automatically be updated for you."

https://pages.ebay.com/seller-center/seller-updates/2018-summer/simplified-returns.html

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I wonder what they update it to.  Possibly 30 day returns.

Careful now! Could be some un-published pitfalls.  One might end up with 60 day, free returns (seller pays), while adding best offer with a 5% reduction every 10 days, and free enrollment and duplication in various overseas eBay platforms!  🤯 

[nobody*s_perfect]

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@muttlymob wrote: Here's what may happen:

"Starting in August 2018, listings that you have not updated to one of the new returns policy options, including Good ‘Til Cancelled, will automatically be updated for you."

https://pages.ebay.com/seller-center/seller-updates/2018-summer/simplified-returns.html

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But the email that I got regarding a GTC listing with 14-day returns says, "Listings with unsupported return policy will not be automatically re-listed."

[muttlymob]

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@nobody*s_perfect wrote:

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But the email that I got regarding a GTC listing with 14-day returns says, "Listings with unsupported return policy will not be automatically re-listed."

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Well dang.  I got the same message.  Just didn't read the whole thing.  Guess I can't let them run to auto update.

eBay:  consistently inconsistent.

[castlemagicmemories]

I think Ebay wants you to change them now since you are getting the error message, and as a last resort, they will change them later, but I could be wrong.

Hopefully someone will come along and weigh in on this.