Unjustly given a permanent restriction!

[darkangels6sic6]

I opened my app today to check on my listing and it had moved to unsold. It had only been up for like 4 days. That was odd.

Then later on I couldn't relist the item.

I had been restricted from selling. 

I eventually found the message and got in my email stating I had been permanently restricted from selling!!! What???

I've been contacting agents but each one just gives a generic transcript of final decisions and rudely disconnects the chat. I went through 5 or 6 agents before the chat disconnected accidentally and then got the automated message saying chat is unavailable. 

Apparently there was to many cancelations and complaints. 

It wasn't until after an agent brought that up that I remembered about a year ago that someone hacked into my account and had fraud listings. But before I even knew about it ebay had already stepped in and handled it.  Said I was good to go. 

I opened my app, saw some return and refund requests that had already been resolved that baffled me. Then messages from eBay that they had it all fixed. I was forced to change my password too.

But according the agents there is no record of this and I'm sol.

How is ebay going to step in and fix this, never leave any record of it, and then punish me a year later for it???

[silverstatetreasureboxes]

@luckythewinner 

     Lucky can you peek at this topic, thanks! Silver

[darkangels6sic6]

Thank you. And while you're correct that is possible I don't think that's it. And like I said the email contact was after the cases had ended.

But one of the agents had mentioned too many complaints and cancels. Thats when I remembered about my account being hacked. And thats why I think it has something to do with that. 

However you are definitely right the buyer could still be linked to it. I just don't think thats as likely.

[darkangels6sic6]

The other thing that is not helping is that the agents said there is no record of me being hacked.
But it happened. I opened the app one day around a year ago and everything had happened and been handled by eBay before I knew anything had happened.
Saw messages for closed cases. They had also just been filed.
Then messages that ebay had handled everything and it was all good to go. I just had to change my password but that was that. Well I had to change my password to get in and see all this.

I can only go back to November messages on the app and August on a computer. And I foolishly didn't archive those messages. 

[inhawaii]

At this point i would write a letter to ebay corporate.

Good luck and stay safe!

[darkangels6sic6]

I might have to. But how would I go about doing that? 

[darkangels6sic6]

Even worse yet now I've been told through email that they do have record of when I was hacked. That it was in June 2020. However that it has nothing to do with their decision. That is solely based on my poor and unsafe selling practices.

You know... offering free one day shipping. Giving heavily detailed descriptions. Multiple high resolution well lit photos. Getting back to anyone as fast as possible. Leaving great feedback. 

Sacrificing $415 of my own money plus letting them keep the product all to take care of my customer. 

Gosh how much more evil could I get?

Not to mention still no actual reasoning or light on the situation. 

Just still the whole vague this decision was not made lightly and can't be resolved. 

[inhawaii]

eBay Headquarters

2025 Hamilton Avenue
San Jose, California 95125
USA

[darkangels6sic6]

Thank you

[readabouthorses]

Could it be all that bad feedback you received as a seller more than a year ago?

[darkangels6sic6]

No clue. I wish I could at least have them pin point where the decision came from. 

Let alone those are more than likely to do with the hacker still. 

The only thing I really sold at all was phones since early 2020. And those all went well except for the two described.

Other than that I hadn't sold in years. 

And I never ignored a buyer issue. Those all have to do with no communication and item not received. 

Of course the lack of time frame doesn't help. What's more than 12 months ago? How far back?

I know I had a couple issues when I was selling some earrings many years ago. But nothing extreme. And I think that 5+ years ago. 

[darkangels6sic6]

Sadly I also noticed that only 3 of the 8 phone buyers responded with feedback :'(

6 of which should have been positive. But only 3 did so. 

[releasethekraken_1]

You have a bunch of negative/neutral "Never received" feedback. Was that from being hacked? If so, eBay apparently didn't clean everything up; maybe that's why they can't find any info about the hack.

[silverstatetreasureboxes]

@darkangels6sic6 

     You stated that you can only go back until August for your ebay messages? Did you look in the delete files of your email addy? I can go back a year.

     I just don't think that this is possibly it concerning this hack job. This was over a year ago, IMO it probably has something to do with these 2 recent sales. More so that second sale where you " made a deal" or " agreed to a deal" via email with the second buyer who kept the phone. I think the problem lies with that buyer and their acct. ( he probably was a big scammer and has done this before to others, and he now has ties to you thru communication)

Did you pay in full all the FVFs concerning this last sale?

Somewhere, ebay feels there is a threat.

[patd3283]

We have seen several of these cases recently and the most consistent thing stated was 'the account was hacked' usually more than a year ago.  

Are they now getting around to this (instead of fixing broken programming?)  Why the interest now?  Not enough to keep everyone busy?

Note all are fairly small sellers, none of the big boys.

It is a good time to do it because communications are almost impossible?

[darkangels6sic6]

Actually that was at least 9 sold. And only 3 left feedback. Good feedback luckily as they all should have. There was only the two big issues. So 4 people didn't. Which probably is not helping any here at all.