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Unjustly given a permanent restriction!

I opened my app today to check on my listing and it had moved to unsold. It had only been up for like 4 days. That was odd.

Then later on I couldn't relist the item.

I had been restricted from selling. 

 

I eventually found the message and got in my email stating I had been permanently restricted from selling!!! What???

I've been contacting agents but each one just gives a generic transcript of final decisions and rudely disconnects the chat. I went through 5 or 6 agents before the chat disconnected accidentally and then got the automated message saying chat is unavailable. 

 

Apparently there was to many cancelations and complaints. 

It wasn't until after an agent brought that up that I remembered about a year ago that someone hacked into my account and had fraud listings. But before I even knew about it ebay had already stepped in and handled it.  Said I was good to go. 

I opened my app, saw some return and refund requests that had already been resolved that baffled me. Then messages from eBay that they had it all fixed. I was forced to change my password too.

But according the agents there is no record of this and I'm sol.

How is ebay going to step in and fix this, never leave any record of it, and then punish me a year later for it???

Message 1 of 49
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48 REPLIES 48

Re: Unjustly given a permanent restriction!

Wow. I'd be so mad about that. I only had one item. For regular sellers with lots of listing like yourself I'd be out of my mind. I'm sorry. 

Message 46 of 49
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Re: Unjustly given a permanent restriction!

The best advice I can give to others with a similar situation is to evaluate it all. Know if you were hacked. Know about your own negative feedback. And literally spam customer service. Every time one chat agent disconnected me I had to literally start up and wait for another. 

And I had to start multiple email threads. All before finally one person in email escalated things. 

You might even have to try calls. 

Message 47 of 49
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Re: Unjustly given a permanent restriction!

Hi, are you able to post up items and sell now? What did you do?

Message 48 of 49
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Re: Unjustly given a permanent restriction!

Hi everyone,

 

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

 

Thank you for understanding.

Message 49 of 49
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