Undeserved negative feedback

[bobogringos]

I don't understand Ebay policy.  If an item is sold and the buyer is not happy and

returns the item, and the seller refunds the purchase price and the postage in both directions, why does that buyer have the ability to give a person negative feedback?

   The transaction is canceled when the refund is complete.  The buyer was not injured and was made whole. The buyer therefore has no right to be able to

make negative comments.  There was in effect no transaction.  Nothing transpired.

[richards*rock*collection]

you want it removed call them up in a week or so and have them remove it, be nice to them and they just might remove it, good luck.

[kathy5862]

You can try calling but I called and was told buyer was just showing that they were upset.

They had all the right to do so.

Buyer left neg due to one of the items were broken by the post office. She made mistake and left 2 negs. I have since talked to her about this. She said she didn't mean to leave 2 just one.

I am sending a replacement and I hope she will be kind enough to take the negs away. 

I send notes with all my item to please contact me if broken because I will replace them.

So Good Luck I hope you can get them removed.

[vintagecraze50]

If buyers were not able to leave feedback for a transaction where they felt they got a bad product, not saying YOU sold a bad product, but let's say someone eles did. That seller who sold a bad product really should not be doing that and a bad feedback should be what they should expect and as a possible warning or way to help the seller do a better job next time.

[kathy5862]

I understand there are bad sellers out there.

I have bought from some. Never gave a Neg to them.

But the good sellers suffer too.

Post office was at fault. She was repeat buyer. 

If they had to at least contact us before leaving neg with a 3 day wait.

Maybe just maybe sellers and buyers would work out issues.

I have just givin up even trying to anymore.

I get not as described so they don't have to pay return shipping. No point in fighting it ebay sides with the buyer. So Sad to See Ebay now. I have been here for years. The changes I have seen lean to the buyers. Without sellers there would be no buyers.

So ass I refund or pay for shipping back on item that are as described. I keep thinking how great ebay was years ago. I miss when Meg was running the show.

[dhbookds]

feedback  says:  Undisclosed damage/repairs

He's upset he wasted time buyng, returning the item because you didn't correctly describe it? 

[rainbowcolorz]

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@kathy5862 wrote:

I understand there are bad sellers out there.

I have bought from some. Never gave a Neg to them.

But the good sellers suffer too.

Post office was at fault. She was repeat buyer. 

If they had to at least contact us before leaving neg with a 3 day wait.

Maybe just maybe sellers and buyers would work out issues.

I have just givin up even trying to anymore.

I get not as described so they don't have to pay return shipping. No point in fighting it ebay sides with the buyer. So Sad to See Ebay now. I have been here for years. The changes I have seen lean to the buyers. Without sellers there would be no buyers.

So ass I refund or pay for shipping back on item that are as described. I keep thinking how great ebay was years ago. I miss when Meg was running the show.

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@kathy5862, you have some of the most beautiful light switch outlet covers (and other items) I have seen in a very long time.    I am sorry someone would neg you over any of them especially without contacting you first.  I thought there was a policy in place somewhere that says a buyer has to wait a certain number of days before negging a seller??   I believe I have even seen that when I went to leave feedback. 

[lintbrush*]

But there was a transaction.

Buyer spent money & time. 

Buyer received item they felt was not properly described - and you've acknowledged the issue on the relist.  The buyer wasn't wrong.

While they got their money back, they don't get their time back and migth've passed on other items.  

The buyer has every right to rate a transaction.  Trust me, I feel for you because a non-positive is sucky, but the buyer didn't theoretically do anything wrong.   They were unhappy with the transaction and think you're at fault.  

If you want to leave a follow-up, keep it calm and professional.  You're speaking to your future buyers.

Acknowledge the oversight and advise that it was swiftly handled.

I know you didn't ask, but at that price, the ring could use better pictures (and I also want to see the repaired part).  They are so pixelated when using the zoom feature.  It looks like you enlarged the original to start and now the zoom enlargement is awful.  Some of you other jewerly pictures are great (victorian locket)

[kemcin_26]

For $300 I'd have said much worse if there was undisclosed damage

[7606dennis]

Feedback is the opinion of the buyer as to how the transaction went.  Just because the seller has refunded as they are required to do, there is no reason for the buyer to be kept from voicing their opinion.  Provided they do so within the rules set out for doing so.  Merely receiving a refund does not remove the buyer's right to voice their displeasure with the way the transaction went.

[mam98031]

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@richards*rock*collection wrote:
you want it removed call them up in a week or so and have them remove it, be nice to them and they just might remove it, good luck.

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It is not that easy by any stretch of the imagination.  There has to be a reason for Ebay to remove it.  It would have to break one of the FB rules and this one does not.  There is no way Ebay will remove that FB for the seller.

Now the seller may be able to get the buyer to revise the FB.  But the seller would have to be really nice to them and write or call them to try and explain and/or request the revision.  It is never a good idea to send a FB revision form without a prior agreement with the buyer.  Two reasons for that, they are time sensitive and once you send one, you can't send it again if the buyer doesn't respond in time.  The other reason is sellers only have a limited number of revisions forms they can send in a year.  So don't waste them.  Have a prior agreement with the buyer that they are willing to revise the FB before issuing the form.

[mam98031]

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@kemcin_26 wrote:
For $300 I'd have said much worse if there was undisclosed damage

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Your assuming there actually was.  That isn't necessarily the case.  It could be just a reason the buyer used to get the seller to accept the return easily.  It happens all the time.

[jonathankirkland]

As stated above, it is the buyers opinion of the transaction. He's not happy he had to waste his time dealing with this. People don't want to buy things only to have to go through the hassle of returning them, it's a pain in the rear.

Additionally, I feel like sellers these days put way too much emphasis on feedback. Every few days someone comes here irate about the 1 negative feedback they've received after hundreds and sometimes thousands of transactions and years of good service, but somehow feel a single negative for one bad transaction is going to negatively impact their business tremendously. That just simply isn't the case. Nobody is going to be put off by one negative unless it says something extremely egregious like "scammer!"

I know it's not a good feeling to receive a negative, I understand the frustration, but really it's not a big deal.

Good luck going forward!

[castlemagicmemories]

Yes, the buyer was made whole but that does not mean that the experience was not a negative one for the buyer.

And that is the reason~nothing transpired.  You seem to be describing a SNAD, a not as described case.  While nothing transpired.  something was supposed to.

The buyer spent time searching and vetting the seller and the listing.  

If the buyer wanted a refund, he just wouldn't have bought in the first place.

[castlemagicmemories]

The best way to avoid a negative is to be completely accurate in your listings.

Be sure to list any and all damage or flaws; it is better to be up front about the condition, otherwise you could have a very expensive SNAD return (paying shipping both ways)

Have clear, distinct pictures.

Have complete information so that the buyer can make an informed buying decision, with no surprises when they actually receive the item.