mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@honeys_hut wrote:
This just happened to me this today! I posted to the community asking if this has happened to anyone else. (honeys_hut) I mailed an excellent condition item to a buyer, bubble wrapped and added newspaper for extra protection. Buyer claims I mailed him a broken item! It had to have happened during shipping, and now I have a big negative review! I asked buyer to call and told him I was very sorry, etc. and how item was shipped in excellent condition as he saw it when he purchased it. I'm devastated that I would be judged so harshly, I have no control over shipping!
Your buyer is saying that the part that was broken off wasn't in the package. Whether there observation was correct or not is something we don't know here. I assume that during your conversation with them that they told you that.
I know it can be very disturbing to get a negative. Sometimes we can learn things from them and sometimes there is no valid information or truth to them.
You will be fine. Most will not hold that against you as badly as you think they will. If you decide to respond to it in your FB, keep it professional and factual. Do NOT vent or get your emotions tied up in your statement. That will do far more harm with potential buyers viewing your FB than what the buyer that left the neg said.
@surp1mpls wrote:
@bobogringos wrote:I don't understand Ebay policy. If an item is sold and the buyer is not happy and
returns the item, and the seller refunds the purchase price and the postage in both directions, why does that buyer have the ability to give a person negative feedback?
The transaction is canceled when the refund is complete. The buyer was not injured and was made whole. The buyer therefore has no right to be able to
make negative comments. There was in effect no transaction. Nothing transpired.
Best thing is to own the Neg.Level a comment such as " we messed up and did not see the damage". Then after about a week send a request for feedback revision to the buyer appoligizing for the oversite and ask if the would concider a revision. If they say no then you buyers will see that you owned your mistake instead of blaming the buyer or ranting about it and most buyers will feel better about the neg
It is NOT in a seller's best interest to send a feedback revision form to a buyer without having communicated with the buyer FIRST and to have an understanding with that buyer that they are willing to revise the FB.
Sellers have a limited number of FB revision forms that can even be sent. Plus they have a shelf life on the ones sent. If the buyer doesn't know it is coming, they may not even notice it before it expires. Sellers can't send a second one. Once it expires the form can't be used and you can't send another.
Don't waste one of the forms on an unsuspecting buyer. Communicate with them. Make sure you have taken care of their concerns, then politely ask them if they would be willing to revise the FB. If they are receptive to the idea, then send the FB revision form, not before.
@kemcin_26 wrote:
@rainbowcolorz wrote:
@kemcin_26 wrote:
OMG sellers how hard it is it to understand that if you can't deliver the item in the shape that it was listed in it's not a good experience for the buyer.
They don't want a refund they don't want to excuse his about it being damaged in the mail, they want the item.@kemcin_26, Oh please. How hard is it for a buyer to contact the seller FIRST before ruining what may be a perfect reputation (feedback). All the buyer has to do is ask for their money back, in eBay message. I know buyers are not required to include a photo of the "broken" item but when I have received something broken, the first thing I want is the seller to SEE how it broke, so I send sometimes 2 photos.
I woud never just neg someone without first giving the seller a chance to make it right. geez
As a buyer if I was in the same situation I would still leave the negative feedback even if I had contacted my seller beforehand.
Why? Because if I'm going to drop $300 S on a ring only to get it and find out that it was badly repaired I'm going to be angry.
Does a seller deserve bad feedback in that situation, especially when they release the item and admit that there had been previous damage that they didn't just disclosed in the first place? Absolutely.
I'm sorry but in this case the seller earned the negative.
TRUE because sellers aren't human and they can't possibly make an honest mistake! It wonderful that you able to stay above that. [complete sarcasm intended]
It is one thing if when you bring the problem to the seller's attention and they say OMG I missed that and I'm very sorry. Please return the item and I'll get you fully refunded upon its arrival.
A completely different thing if the seller trys to argue with you and/or cover up the flaw you discovered. Then the seller may be earning the bad FB.
Contrary to some people's beliefs, sellers are mere humans.
@kemcin_26 wrote:
@mam98031 wrote:
@kemcin_26 wrote:
@rainbowcolorz wrote:
@kemcin_26 wrote:
OMG sellers how hard it is it to understand that if you can't deliver the item in the shape that it was listed in it's not a good experience for the buyer.
They don't want a refund they don't want to excuse his about it being damaged in the mail, they want the item.@kemcin_26, Oh please. How hard is it for a buyer to contact the seller FIRST before ruining what may be a perfect reputation (feedback). All the buyer has to do is ask for their money back, in eBay message. I know buyers are not required to include a photo of the "broken" item but when I have received something broken, the first thing I want is the seller to SEE how it broke, so I send sometimes 2 photos.
I woud never just neg someone without first giving the seller a chance to make it right. geez
As a buyer if I was in the same situation I would still leave the negative feedback even if I had contacted my seller beforehand.
Why? Because if I'm going to drop $300 S on a ring only to get it and find out that it was badly repaired I'm going to be angry.
Does a seller deserve bad feedback in that situation, especially when they release the item and admit that there had been previous damage that they didn't just disclosed in the first place? Absolutely.
I'm sorry but in this case the seller earned the negative.
TRUE because sellers aren't human and they can't possibly make an honest mistake! It wonderful that you able to stay above that. [complete sarcasm intended]
It is one thing if when you bring the problem to the seller's attention and they say OMG I missed that and I'm very sorry. Please return the item and I'll get you fully refunded upon its arrival.
A completely different thing if the seller trys to argue with you and/or cover up the flaw you discovered. Then the seller may be earning the bad FB.
Contrary to some people's beliefs, sellers are mere humans.
I'm sorry but when I spend the time looking for a $300 ring and I get it and I find out that it's been badly reglued I'm not going to have a positive experience.
Why should I be all sunshine and rainbows and leave the seller a glowing positive when I've taken the time to research my item by the item wait for the item to arrive find out it's not as described take time to go through the return process and get nothing for my effort except my money returned.
If I wanted my money I would have held onto it to begin with and not bought something.
So in this case I do believe that the buyer was honest and the seller blatantly lied and their description to begin with.
Not a problem. You have the right to your opinion as I do to mine. You have expectations of us mere humans that from time to time would be very difficult to live up to. Hopefully you haven't been so severly punished or harshly judged for any honest error you have made in life.
I have no idea if this OP made an honest error or was trying to omit it on purpose. For myself, I can excuse an honest error, but not one that was omitted on purpose. I realize that does not meet with your way of thinking, I'm only speaking for myself, not you or anyone else.
