mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@readabouthorses wrote:If this is the email that is the same as in the other current thread about unauthorized transactions, it would be confusing since you don't know what is going on and you would think you should trust eBay to not send you this notice if they didn't mean you should follow though ... ie try to recall the shipment as you are told to do in the email.
What should a seller do? Ignore it? Call eBay CS about it (sure, those are probably the people who sent the confusing email). Contact the buyer to see if they initiated it?
Does eBay not have a Continuity Department whose job it is to review everything to make sure there is no confusion, conflicted information and content that could be misinterpreted? If not, then maybe they need to get one.
Hard to argue with any of that. The email as it currently is released or at least the last time I saw one is pretty darn scary. I do understand that there is only so much Ebay can share due to privacy issues, but I firmly believe they could do a much better job with this email and not cause sellers to spend money they don't need to and/or be out money and product they don't really need to be.
What has happened to the OP of this thread is a great example. It just doesn't have to be this way. Ebay could make this better.
@mam98031 wrote:
@readabouthorses wrote:
If this is the email that is the same as in the other current thread about unauthorized transactions, it would be confusing since you don't know what is going on and you would think you should trust eBay to not send you this notice if they didn't mean you should follow though ... ie try to recall the shipment as you are told to do in the email.
What should a seller do? Ignore it? Call eBay CS about it (sure, those are probably the people who sent the confusing email). Contact the buyer to see if they initiated it?
Does eBay not have a Continuity Department whose job it is to review everything to make sure there is no confusion, conflicted information and content that could be misinterpreted? If not, then maybe they need to get one.
Hard to argue with any of that. The email as it currently is released or at least the last time I saw one is pretty darn scary. I do understand that there is only so much Ebay can share due to privacy issues, but I firmly believe they could do a much better job with this email and not cause sellers to spend money they don't need to and/or be out money and product they don't really need to be.
What has happened to the OP of this thread is a great example. It just doesn't have to be this way. Ebay could make this better.
Hi everyone, I just wanted to share the email we send for reference and invite feedback on changes that I can pass along to our content teams if you identify room for improvement or potentially confusing components of our communication:
@sunflowers652016 wrote:Mam, refunding the buyer when you can't prove delivery IS required and is not a choice. I could have put it off a bit yes, but it's inevitable that buyer will be refunded. Putting it off would not have helped me, and would have angered buyer even more. I cannot prove delivery and will not be able to in the future because I did an intercept with USPS, as suggested by ebay.
And yes, I am concerned about a P'd off buyer. Even if the angry buyer can't leave feedback and I can block her, that does not stop this buyer from causing me trouble using another ID, It's done, a lot. I've heard many stories.
The INR was filed through ebay. I have no idea how you can file a INR after transaction is cancelled by ebay, but she did. I asked the person on the phone about that and all she said was yes buyer can still file INR. I also asked why I got the notice of an unauthorized transaction when my buyer is saying she wants the item?? I was told by this person that the buyer actually called ebay and claimed she did not make the purchase (???). But apparently she can turn around and complain she didn't get it? Makes total sense, right?
I appreciate all the feedback. I am just trying to figure out where I went wrong so I can prevent it from happening again. I did exactly what was suggested by ebay, and I lost. That's pretty much it, in a nutshell. I'm still hoping to get my item back but right now it shows nothing on the tracking. I guess I'll be taking it up with USPS next. The time wasted and the stress & aggravation alone is just not worth it anymore. 😞
Are you assuming that or is that what PP told you? I explained in my earlier post that Undeliverable does NOT always = not delivered or to be the seller's fault. So you are saying that PP told you that you had to refund the money to the buyer??
I'm unsure as to why you are so concerned about this "angry buyer". They can't touch your FB nor do anything to your selling account on Ebay. You can comfort them and politely explain to them that you are looking into the matter as the tracking shows the item could not be delivered. Then you go and figure out what really happened so you can proceed with complete information.
Maybe the "intercept" had something to do with it, but it doesn't appear from anything you've previously posted that you know that is why it was not deliverable. It may have been because something was wrong with the address you were given to ship to or there was no safe place to leave the package.
I don't know how that buyer was able to file an INR in Ebay. We will have to ask Trinton that one.
@Anonymous
The OP has reported that the buyer was able to file an INR in Ebay on this transaction? How or why was that even allowed when Ebay instructed the seller to retrieve the package, not to mention Ebay cancelled the transaction??
@Anonymous wrote:
@mam98031 wrote:@Anonymous
The OP has reported that the buyer was able to file an INR in Ebay on this transaction? How or why was that even allowed when Ebay instructed the seller to retrieve the package, not to mention Ebay cancelled the transaction??
Hi @mam98031, sorry I was trying to edit one of my recent post before any other replies occurred. I have added an edit to a previous post that addresses this and I will copy the contents below:
"Edit: I wanted to add that if no dispute has been filed with PayPal or the financial institution, the buyer is still able to file an item not received request to have the seller resolve this issue for them. If we prevented the buyer from pursuing a resolution on eBay, it could lead them to resort to a CC Chargeback, which would still result in a refund from the seller but typically also incurs additional fees for the seller as well."
Well OK, that actually does make sense. There has to be recourse.
But did the OP just assume they needed to refund right away or would Ebay have allowed the time for the seller to actually get the merchandise back before requiring a refund from the seller?
@Anonymous
Thank you for all the information and explanations. While I don't like some of it, I do understand it and realize that the rules are there for good reasons. Thank goodness these types of transactions don't happen often. Thank you again for your patience with me while I try to have a better understanding of the process.
