eBay

hugmar_2 · ‎06-09-2022

I sold some sneakers through eBay authenticity guarantee ($2500). Funds have already been released to me weeks ago. Buyer opened claim saying item was not as described. eBay backed me up and closes the case in my favor because it went through authenticity guarantee. Buyer then opened a dispute and eBay AGAIN went in my favor. Now the buyer went and open a case with the financial institution (still in progress). He sent me a screenshot yesterday of his PayPal resolution center saying that eBay has agreed to give him a refund of the $2500 as long as he ships the shoes back. So without me knowing or the case even being closed, PayPal gave him my address, he shipped the shoes back (did not go through authenticity guarantee when shipped back to me) and now PayPal is trying to force a refund out of MY pocket for the $2500. What is going on?!?! Someone please explain . I will go to court if I have to. This is absolutely ridiculous that PayPal would even give my address and tell him to simply return the item, force the money out of my account when there is an ONGOING case between eBay and his or her financial institution. Someone please help.

dbfolks166mt · ‎06-10-2022

As odd as it may seem eBay does have some seller protection for chargebacks. It will be interesting to see if they stand behind this since the buyer already lost the eBay case they opened.

https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293

Specifically this section in the eBay policy.

greg_orye · ‎06-10-2022

Yea but sneakers don’t break down

velvet@ebay · ‎06-10-2022

@ittybitnot wrote:

@janet9988

Those policies deal with eBay claims. This is not an eBay claim. Going to tag velvet@ebay and see if she can direct the OP @hugmar_2 someplace other than the regular customer service for this, or can affirm that all those "authenticity guarantee" issues and rules go down the proverbial drain when a Payment Dispute is filed.

Hi @ittybitnot! We have no control over what the payment processor decides on their end. We do offer protections for sellers during the dispute process though, and @hugmar_2 can go here to learn more about these in the meantime.

Typically, if eBay is protecting a seller during the dispute process, then eBay would cover any refund the payment provider requested and the seller would not be out any funds.

At this point though, it sounds like we need to wait and see what happens and if for some reason hugmar_2 is forced to refund the buyer, then they can pursue an appeal and that would mean working with Customer Support.

Velvet,

victorianartdecovintagejewels · ‎06-10-2022

try calling paypal and have them call ebay so all three of you are on the phone hopefully this will be reversed

wrong66 · ‎06-10-2022

That will never happen.

carlmarxx · ‎06-10-2022

Victor : Since the shoe's where returned back to the OP , Like the other poster said no way will paypal return the funds back to the seller .

ittybitnot · ‎06-10-2022

At this point though, it sounds like we need to wait and see what happens and if for some reason hugmar_2 is forced to refund the buyer, then they can pursue an appeal and that would mean working with Customer Support.

velvet@ebay

Thank you for the reply. It appears that even with the "authenticity guarantee" program, all seller protections are gone once the eBay process is bypassed and the buyer files a Payment Dispute.

The buyer no longer has to ship items back to the authenticator, or return anything at all if the c.card company does not require it. eBay simply goes back to the "we have no control" or "it is the credit card company and nothing we can do" mantras.

Appealing and talking to customer support already produces one or the other of the above comments. So I would assume it would be a useless activity since "they have no control".

house*of*paws · ‎06-10-2022

Hi @hugmar_2

What specific reason did the buyer give for wanting the return?

According to posts I’ve read here … ‘authenticators’ have made mistakes. They’ve missed the fact that the shoes were a different brand than were in the listing … or were two different sizes. [Or maybe the authenticators mixed up the shoes themselves.]

What’s a buyer to do under these circumstances? There has to be a fair way to correct authenticators’ mistakes … which eBay hasn’t seemed to have anticipated. 🤔

carlmarxx · ‎06-10-2022

seller's like the OP that use's the authentication company that is pushed as insurance protection by Ebay from phony snad claim of fakes from these buyers like OP's having remorse for spending $2,500.00 collectable Sneakers . The buyer filed dispute through ebay buyer protection and lost the case ,because ebay sided with OP hugmar_2 because they had the authentication company used by ebay . Had ebay stayed out of want to do managed payments in the first place , And signed a new deal to keep paypal for it's sellers to still use ,then it would have been harder for buyer to file a dispute . Keep mined that ebay is listed as the merchant of record in what ever payment is used by the buyer ,Be it bank debit card, credit cards and paypal ,when they went to managed payments .

evelyb30 · ‎06-10-2022

On the one hand, if the seller received both shoes (in shipped condition) and money, it doesn't seem fair to keep both and the buyer neither. On the other, the buyer tried to pull a fast one and deliberately circumvented procedure and shipped the shoes back without authorization. So... I'd say "sorry Charlie, no Starkist", but with eBay you only know they'll sock it to the seller if they can.

She who dies with the most toys still dies; when's the estate sale?

janet9988 · ‎06-10-2022

The thing is that the item should have been shipped back to the authenticators and NOT directly to the seller That is what the ebay authenticity program clearly states.

So MY question is how did Paypal get the sellers address in the first place? Ebay should have given out the authentication's address so the seller is protected as stated in the authenticity program, otherwise the program does not protect the seller at all.

Lift your left leg at midnight to start off on the right foot. Happy new Year!

kensgiftshop · ‎06-10-2022

@johnrj1226 wrote:
One more thing to consider -
There can be sizing issues with footwear.

That ain't no lie.

I've got three pair, same brand, very same size.

I fits ok.

2nd fits to small, can't even wear them

3rd fits a little big.

There's no way I'd buy shoes online and not be able to try them on first.

Have a great day.

papa486516 · ‎06-10-2022

@janet9988 wrote:

The thing is that the item should have been shipped back to the authenticators and NOT directly to the seller That is what the ebay authenticity program clearly states.

Once a payment dispute is filed, eBay programs no longer apply. As payments providers, neither PayPal nor the card issuer have any eBay rules to follow.