Unable to reply to a buyer's question

[franklin_mineral_museum]

We have been unable to reply to a buyer's question through eBay for several hours over two days. When we press the send button, the button greys out and nothing happens. Why is this happening and what can we do about it?

[*madison]

I don't know what the problem is, but you could try replying to the buyer from another site, UK or Canada, and see if that works..

[eburtonlab]

@franklin_mineral_museum 

What browser (or app) are you using, and have you tried using a different browser?

[franklin_mineral_museum]

We were using Windows Edge but I tried it in Chrome and that worked. Thanks for the hint.

[eburtonlab]

@franklin_mineral_museum 

You are welcome -- glad to hear you were able to reply using another browser.

Which version of Edge you are using?

The reason I ask is that I recently ran into some issues with Edge and found that I was using an older "Legacy" version, and that once I updated to the newest version, the issue I was having went away.

You should be able to check if there is a newer version of your browser here:

https://www.whatismybrowser.com/

[bar-29368]

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@franklin_mineral_museum wrote:

We have been unable to reply to a buyer's question through eBay for several hours over two days. When we press the send button, the button greys out and nothing happens. Why is this happening and what can we do about it?

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No idea, but I've had the same issue for a couple of weeks now. CS was pretty non helpful.

It may be your browser. I have the issue in IE but I can reply using Chrome. But it was working fine on IE as well until recently.

[tsme35]

same here IE wont send messages, firefox will, Useless CS just says use other browser, I run 2 account so have to go back and work

[franklin_mineral_museum]

I clicked your link and it says I am using the latest version.

[bar-29368]

LOL with me they were all about that I was possibly blocked from messaging whoever, maybe you had contact info blah blah yadayada, send us a screenshot.

[jerzee908]

Kind of off subject........but I am amazed that these rocks and minerals are found in the state I live in!  I never knew about your museum, but I just finished looking at the website.  Once this mess is over, this place is on my list of places to visit.  I plan on going nuts and doing all kinds of things I have been meaning to do or took for granted.