USPS not paying insurance claims

[kd_401]

I have not been paid for ANY insurance claims I have submitted to USPS in the past year.  They keep sending me letters saying I need to take the item to a post office for inspection.  Since I do not want to pay return shipping on a broken item, I have posted in my listings that the buyers must keep all packaging and broken items until the claim is paid.  They are not doing this and eBay is refunding them anyway - then I am stuck with no way to get my money back.  I even tried to require the buyer to file the insurance claim and eBay tells them I have to since I paid the shipping.  Since I charge for shipping - shouldn't the claim be the buyers issue?  Any suggestions???? 

[katzrul15]

@femmefan1946 

The box was fine - no outer damage at all.  It was packed so poorly that nothing inside arrived intact.  

It was all serving pieces unfortunately that we kinda really needed/wanted to ready for a Memorial Day gathering.  (2 platters, 2 serving bowls, the matching salt/pepper & a sugar/creamer, etc)  We have 3 cats and I ended up with 1 with a small cut in a paw and a nice quick trip to the vet to cauterize it so it would stop bleeding.  

We sent her about 10 pix and she would not refund us or believe it was damaged in transit.  We had to file with e-Bay to get our money and shipping back.  Then, we received 2 more emails from the seller asking us to take the box and contents to the PO to file/assist with her claim.  We have received a few parcels that look ran over - this one, it was just poorly packed and everything inside crushed.  We replied that we were not taking the box to the PO and that it she wanted the box or contents to send us a label or send someone to come and pick it up.  Sat on our porch for about 2 weeks and we sent 1 last email stating the box and contents were headed to the trash.  No reply to the last email.

What was irksome, was the seller acted like it was "our" responsibility to go file their claim with the PO.  It is not.  

[jschirmer7]

I have the same problem, they have ridiculous request a week after our damaged products (BBQ sauces) for our customers 2000 miles away, to take the BBQ sauce filled boxes to the post office for proof!! like anyone is going to save these  boxes full of BBQ sauce as a souvenir!! They are careless, crooks! I will never buy insurance again and try not to use them. UPS is not much better, making it very hard to ship anything fragile.

[singular-source]

Bigger question is why you need to file claims in the first place...I have never expected a shipping service to cover broken items.  Fragile items need to be overpackaged.  I shipped out a snowglobe the other week and the packaging weighed more than the item.  Lost items, heck yeah. Postal service messed up.

[singular-source]

An Item should never break in transit regardless of service used.  Even if it is kicked around like jim carry in Ace Ventura.

[singular-source]

by the way USPS is the only service I received a check/claim for ever...forget about Fedex lending a claim.

[effie*s_trinkets]

infuriating! yes, I was just told the same a year ago. they demand to get the item shipped to them. ridiculous

[effie*s_trinkets]

if the buyer submits the claim, they will get the insurance money, on top of the refund from ebay... sucks!

[stephenmorgan]

Depending on who you are, USPS will pay for Damage Claims.

Check out this guy.  He was very skilled at getting USPS to pay Damage Claims.

https://abcnews.go.com/US/man-charged-15-million-fraud-allegedly-filing-false/story?id=68403924

Man charged with $1.5 million fraud for allegedly filing false damage claims on items shipped through USPS

The "purportedly damaged packages" were allegedly sold through eBay and Listia.

[powell-memorabilia]

I would only think about helping a seller with a claim if the item was very expensive and if poor packaging was not to blame. If a seller inconveniences me by not packing well, there is a little chance that I’m going to further inconvenienced myself by taking a busted item to the post office.

[powell-memorabilia]

If the seller has every claim denied, it is like having no insurance.  Coffee mug back in play!

[powell-memorabilia]

Buyers don’t pay for shipping.  You might charge for shipping, but you are paying the USPS.  The buyer doesn’t even choose the carrier - he only has options that you have authorized.

[nwer3108]

this is stupid, i paid 13.75 to ship $8 item which was damaged

they want me to pay $14 to get it returned to me so I can get a 23 refund?

USPS SUCKS

[nwer3108]

usps wants item at post office   - buyer has it not me

your post is thus  stupid

[coolections]

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@kd_401 wrote:

First of all - I do not pay for shipping, the customer does.

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Two problems with what you posted. Buyers do not have to pay for insurance so I have no idea how you are charging them for it ? Secondly, insurance is FREE so even if you are violating Ebay policy you should not be charging anyone for insurance anyway.

[partfinds]

Buyer returned my item back at my expense of course . I took it to post office and claim was still declined without explanation and they kept my item as well.