USPS new rule, only have to scan part of pick up

[tsme35]

Mail lady just stop by, they had a meeting(rural couriers) and were told their only require to scan a few packages when they do a pick up. She was told she only had to scan 5 packages when she picks up, even if you have 20, and let the sorting center to scan the rest. You have to tell the courier, to their face to scan them all. You also can print off a bulk shipping when you put in the pick up(online), they'll scan the sheet but won't include anything you sold over night and pack the next morning.

 Really bad because our sorting center in St. Louis only scans half the packages as it is. I have a feeling I'll be getting alot of "where's my package" emails, well more then I'm getting now.  I'm am lucky because I have a great mail lady, but her subs, won't be scanning them all.

[simply-the-best-for-you]

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@tsme35 wrote:

I wrote Ina last week and she replied back, asking for some kind of proof and I told her its all over the boards which she did see and read. As far as proof to policy, good luck finding it in USPS 100,00 search that comes up.

 Got my 2nd email complaint today, this one got scanned picked up then nothing since Monday. The complaint from yesterday, showed up today when the buyer picked it up at the PO, it wasn't even scanned when it arrived at his PO.  SO I pulled up my archived orders for this week, all but the one was scanned picked up(great mail lady) BUT only 20% were scanned at my local sorting center, most weren't scanned until either at the buyers PO or when delivered.

 I called my post master and got talked at like I would never do to any of my customers saying there is no such policy, UH your the one that told your carriers the new policy AND their scanners have been updated to that effect. She called me a liar, REALLY, and on top of that, it wasn't her problem if St. Louis doesn't scan or not.  I tried to explain ebay's policy about pick up scans and metrics and even if the carriers don't scan, the sorting centers do have to.  Again not her problem.

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Thanks for the info.  Maybe Ina will pay more attn if she hears it from someone else too.  Can't hurt.  I'm not surprised about your local reception.  The USPS is not known for their customer service.  I always laugh when I read on here, "talk to your postmaster", like that's even possible in any decent sized city LMAO. 

Ebay's scan requirements are not typically known at the local level, that's why it would have been nice if Ebay's shipping team would have taken this seriously b/c they are the ones with the contacts who know what the agreement calls for.   

Honestly, I'm still reeling from finding out that 1/2 of my city of almost 1M is still on rural routes.  Much of the area has not been rural for 30 years!  They are so behind it's ridiculous.  

[valueaddedresource]

@tsme35  @simply-the-best-for-you and anyone else here who is impacted by this - @my-cottage-books-and-antiques noticed the podcast today had instructions for how to still print scan forms even if you prefer to do individual labels throughout the day.

Hope it helps!

https://community.ebay.com/t5/Selling/How-to-Print-a-USPS-Scan-Form-when-you-print-single-ebay-label...

[simply-the-best-for-you]

Will check it out, thanks so much for the update & thinking of us!

[norwegian_kt]

Sweet, thank you for the link! I don't have 5 shipments per day (yet) but I'm going to practice using scans. Made shortcuts to those pages to save clicks.

[redlmc]

My carriers will not scan one, much less five packages when they pick them up.   I have spoken to two different supervisors; one said THEY SHOULD the other said they do not have to.   I would not have five to pick up in a day anyway, but the lack of scanning when my packages are picked up is troublesome.     The information does not get input until later in the evening if any at all......

[kh-vince]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.