USPS Delivery Mssing

[mm-techcrafts]

I have a buyer who opened a claim with EBay saying he never got an item. USPS tracking shows it was delivered to his front door. I used Ground Advantage. Can I file a claim with USPS?

[roastedsaurus]

A claim for what?  USPS delivered it.  Upload the traking number to the INR ebay claim and you are done.  If you want to go a little further, tactifully suggest your buyer check with others in their household to see if maybe someone brought the package inside and forgot to tell them about it.

[lb23cavaliersmvp]

As indicated your responsibility has ended with the delivery scan. If you want to be helpful you can also suggest that the buyer take the tracking number to his local PO which should enable the postmaster to check with the USPS driver who actually delivered the package. This happened to us once and fortunately the town was small enough that the driver realized that he had delivered the package to the wrong address.

[44012]

Enter the tracking number (AGAIN) to respond to the claim that ebay has sent to you.

If the item was indeed delivered then this will be covered and you do not have to refund.

As mentioned above, you can gracefully figure out a way to ask your buyer to check around.

[meme6253]

You have met your obligation, USPS shows your item has been delivered, You are not responsible for porch thieve's if that is what happened, If they file a claim you just need to inform eBay with the tracking confirmation that the item was delivered, You can apologize to the customer that you are sorry for their dilemma but USPS did deliver their order., Good Luck to you!

[squinkercat59]

We had a newer mail carrier that consistently left our packages at the same house number, one street over. He doesn't do that any more, but when we got a "delivered" notice and it wasn't there, we knew where to go. The people on the other street even brought one back when we didn't go get it right away.  Things get delivered to the wrong house all the time. Check with your neighbors, even your mail carrier. They may remember your package specifically.

[soh.maryl]

Just curious:  What kind of claim do you think you could file with the USPS?

Buyer claims not received.  There's tracking proving otherwise.  You upload the tracking number to the claim.

Done.  There was no wrongdoing on the part of the PO.  

[johnrj1226]

Don't  do anything unless they open an Item Not Received Case.  Then simply respond by attaching a copy of the tracking number to the case.  Some people do try to get something for nothing by getting sells to refund w/o  opening a case - getting free stuff is the sign of the  times.

Lastly you can't  file a claim on a Ground Advantage  unless you  bought  loss/damaged for this shipment - Priority Mail has $100 Max  coverage for  loss/damage  

[soh.maryl]

Since there's evidently tracking proving delivery, why would the OP file any kind of USPS claim? 

[buyselljack2016]

times have changed. GA also has insurance included.

[adamcartwright]

@soh.maryl 

Well, if the USPS investigates and admits they delivered it to the wrong house and can't get it back, you get that in writing and file a claim. I've gotten my money back that way.

[soh.maryl]

OK, but the OP states there's tracking proving delivery to the buyer.  

Was I wrong to assume that that was correct and that the OP needs to do nothing further? 

[roastedsaurus]

It doesn't seem to be widely known but when USPS creates the "delivered scan" the GPS coordinates are recorded at that instant.  If you have a cooperative post office they can provide that info and then using a GPS application like Google Earth or Google Map you can see the exact location when the scan took place.  Then compare that to the shipping address and hopefully they are the same place, but not always.  As noted by another poster it could be the same address number but a block over.  I once had an INR situation where I exposed that a route person was scanning parcels in bulk in their truck to save time.  Their boss was not impressed with their ingenuity.

[adamcartwright]

@soh.maryl 

USPS Tracking status showing "Delivered" can be wrong if the carrier marked it Delivered after leaving it at the wrong address.

Digging deeper with your USPS office, GPS coordinates will show where the package was actually delivered. 

[johnrj1226]

Replying to the question the OP  initial post -  last  line -  I used Ground Advantage. Can I file a claim with USPS?