Hi.
I have sold a few books to a customer. Because I did not have a bigger box at the moment, I had to use two different boxes to mail books as there was 8 of them. I used Media Mail. The first shipment arrivd on April 11th safe and sound. The second one is giving me and my customer headaches for a week already.
First of all, the shipment had no updates for almost a week. USPS would put this "in transit" every single morning, which obviously doesn't indicate where the package is. Then after a long time, it moved... and went quiet again. A day before yesterday it also moved and arrived to North Houston origin facility, so I thought "finally it is going to be delivered" and... then it moved back to the origin facility that is near me, which doesn't make ANY sense because North Houston facility is where packages always go. So, they moved it to there... and then moved the shipment back. What's the point except wasting gas?
I've created two search cases already and one of them ended with only a status update, another one with "we can't confirm what's inside" or something like that. I also emailed USPS twice, on which they responded with "Media Mail is the slowest. You have to wait". I would wait but my customer paid on 4th of April and it is almost three weeks as they are waiting for what they paid for. They want to cancel the transaction and return the box that arrived already.
I include a tracking history, so you can see on your own how weird the movement of my package is.
What should I do? Should I just return the package to me and send it again? I already lost a decent amount with this transaction, doing all this will literally destroy any profit I've got.
April 20, 2018, 7:34 am
Arrived at USPS Regional Origin Facility
BEAUMONT TX DISTRIBUTION CENTER
The package is delayed and will not be delivered by the expected delivery date. An updated delivery date will be provided when available. Your item arrived at our BEAUMONT TX DISTRIBUTION CENTER origin facility on April 20, 2018 at 7:34 am. The item is currently in transit to the destination.
April 19, 2018, 6:51 pm
Arrived at USPS Regional Origin Facility
NORTH HOUSTON TX DISTRIBUTION CENTER
April 19, 2018
In Transit to Next Facility
April 18, 2018, 6:39 am
Departed USPS Regional Facility
BEAUMONT TX DISTRIBUTION CENTER
April 18, 2018, 3:42 am
Arrived at USPS Regional Origin Facility
BEAUMONT TX DISTRIBUTION CENTER
April 16, 2018
In Transit to Next Facility
April 15, 2018
In Transit to Next Facility
April 14, 2018
In Transit to Next Facility
April 13, 2018, 3:41 am
Arrived at USPS Regional Origin Facility
DALLAS TX NETWORK DISTRIBUTION CENTER
April 9, 2018
In Transit to Next Facility
April 8, 2018
In Transit to Next Facility
April 7, 2018
In Transit to Next Facility
April 6, 2018, 8:31 pm
Arrived at USPS Regional Facility
COPPELL TX DISTRIBUTION CENTER
April 6, 2018, 12:20 pm
Arrived at USPS Regional Origin Facility
DALLAS TX NETWORK DISTRIBUTION CENTER
April 5, 2018, 10:51 am
USPS in possession of item
