UPDATE on What would you do post …

[kickin.assets]

Item arrived today. Measured about 1/8” difference than what I stated in original listing.

After my post, I took into consideration everything said and decided just to refund in full because quite honestly, who needs the drama? None of us!

Buyer was added to BBL 😁 Debated on reporting buyer, as I believe this may be their work around to get full refunds on items/returns that “don’t fit”? Just a thought. 🤔 Buyer is a seller and knows the system.

I appreciate the advice and responses from all, greatly!

Have a fabulous holiday!

Kiks

[redlinear]

Your call. 
It would depend on the conversation to me.
And how much I thought my measurement was right.
But, if the customer is truly not happy..no need to block. They won't be back

[12345jamesstamps]

'item arrived today'...wonder if buyer had a ruler in their hand the minute item arrived...LOL

Definitely 'drama' and don't need it during holidays.

Refund and block and enjoy the rest of the day.

'reporting buyer'...with artificial intelligence why bother and waste my time?

[animal-house-8]

I was told by ebay years ago to put "approx." in front of all measurements, it really doesn't do anything cause you can return anything you want.

[inhawaii]

Anything I list with a measurement I include "approx.".

I probably still would do what you did, just accept the return with no argument.

You're right.  Life's too short.  Who needs the drama?

[robbie31415]

I'll be honest....

When there is an issue with a transaction, I do check on the buyers account.

If they are a seller, I hold them to higher standards.

Because they know the system, they know how people abuse them, they know what you don't like. They know how hurtful negative feedback can be. They know how to write negative feedback better so it sticks.

So if something is questionable, and they are a seller, I label them as 'abusive' much easier.

(And for clarification, I'm not talking about TINY seller who sold a couple items, maybe just to make some quick cash)

[fern*wood]

I have no idea about everything that was said, but it appears you offer free returns so how much drama could there be?  Unless the math is really against me and I don't think I can resale the item, I always just say return for a refund.

[kickin.assets]

@inhawaii 

Yes! Life is too short!! Many who replied to original post said not to refund shipping, but others said, just refund and be done. Opted for peace over chaos.

All my clothing listings descriptions have “approximately” and states “may vary slightly” … I believe 1/8” falls into that but unfortunately many do no read 😂

[kickin.assets]

@robbie31415 

Absolutely right! My thoughts exactly. Buyer wasn’t “new”.

[kickin.assets]

@fern*wood 

This statement … “how much drama” … actually made me laugh out loud 😂🤔

I prefer to be professional, helpful and yes, offer free returns, but there are those buyers who let’s just say … are off their bleeping rocker and are just truly miserable people, in real life, but even more so online. The profanity, entitlement, bullying … I wasn’t raised like that, so it still shocks me at the things people say/do.

Blessed to never have to many issues throughout my years, but when I do … 💥

[redlinear]

---

@robbie31415 wrote:

I'll be honest....

When there is an issue with a transaction, I do check on the buyers account.

If they are a seller, I hold them to higher standards.

Because they know the system, they know how people abuse them, they know what you don't like. They know how hurtful negative feedback can be. They know how to write negative feedback better so it sticks.

So if something is questionable, and they are a seller, I label them as 'abusive' much easier.

(And for clarification, I'm not talking about TINY seller who sold a couple items, maybe just to make some quick cash)

---

I hold them to higher standards as well as lowering my standards.
I save them and buy something from them a few months later.
Then return it for the same lie they gave me

[fbusoni]

@kickin.assets 

Good job!  You got the item back in the same condition and can relist it.   You are already ahead.

In my experience, it's foolish to fall on one's sword because of money.   Especially the paltry sums that we are talking about on this platform.  

If one has not made sufficient profit from one's eBay endeavor to cover minor inconveniences like paying for return postage, then one probably should not be selling here.

[kickin.assets]

@fbusoni 

Thank you! I really heard you in that previous post and appreciate what you had to say. It really made me think about the whole thing in a different light and will help me in these types of decisions moving forward.

[pickapaper]

So that 1/8" made all the difference in how the garment fit?  That's right up there on the best excuses list.

I once had a buyer claim my measurements were off 1/8" on some dinnerplates I sold and because of that 1/8", they looked just horrible when setting the table with the other dinner plates she already had.   It just threw her whole table out of balance.  Of course, she didn't want to return them.   I refused a partial, told her she could return them, and she "reluctantly" kept them, complaining all the time about how horrible they looked.  Over the top drama.

Sounds like you refunded and let her keep the item.  She'll probably wear it for Christmas and tell everyone about the great deal she got on eBay. 😂

[kickin.assets]

@pickapaper 

Wow! Dinner plates! There’s a lot of “crazy” in this world.

Item was returned to me in as sold condition. She had opened a doesn’t fit return then told me they were 1/2” too long and item wasn’t as described and a said a few other things (I won’t repeat) and expected a full refund pretty much “or else”.

I paid for return shipping then just refunded her in full after item came back. Like stated earlier, just didn’t need the drama. 

My peace is worth more. There’s no fixing “crazy” 😂