eBay

cwcsports · ‎08-17-2018

Sold a mini mug and got this as negative feedback
"Thank you for the gigantic coffee mug need to be more specific"

So I'm assuming they were unhappy with the size of the mug

The Title said MINI MUG

The Item Specifics said MINI MUG

The Description included the measurements

If the buyer would have read any one of these they would have known what they were getting.

sin-n-dex · ‎08-17-2018

@missjen831 wrote:
There's no loophole. Buyers ARE allowed to do that. Its sellers that can't leave positive feedback with a negative comment 🙂

Technically they can do it, but when the seller complains and a CSR reviews it, the CSR will have it removed.

I got "thanks for the beautiful coin" as a neutral which affected my percentage, and it was removed within 5 minutes. Technically I shouldn't care if it's a positive statement, but for some reason it really bugged me that it was a neutral.

I had a scammer once leave me "thanks for the refund" (also a neutral), and I got that removed as well.

The OP is best to just call and ask for it to be removed, it's unlikely the CSR will interpret the sarcasm, they don't seem to be good with that.

Cheers, C.

2015mhfashions · ‎08-17-2018

All they should be unhappy with is not knowing the meaning of the word " Mini " all measurements were provided, Simply not read by the buyer - Yet Again ! It really does not matter what you think a picture may look like you have to read the description and measurements provided, if you looked at a picture of the worlds tallest man would you know his height without looking at the information provided ? Of Course not, The description worlds tallest man tells you what it is, no need to reference a picture, same as the word Mini, description and measurements provided tells you all you need to know, the only reason they have to be unhappy is not paying attention to the information provided, That the reason it's there.

sin-n-dex · ‎08-17-2018

@cwcsports wrote:
I think I'm going to message the buyer about revision this weekend, maybe they will be in a better mood by then. Then take it from there. I appreciate the advice.

Don't bother with a revision request... I reserve those for when I mess up for real and need to ask forgiveness from the buyer.

If it's unjustified neg FB I'd just call to have it removed.

Cheers, C.

robot-hands · ‎08-17-2018

@missjen831 wrote:
There's no loophole. Buyers ARE allowed to do that.

That's not entirely true.

soh.maryl · ‎08-17-2018

Can you not reply with something like: Mug listed as X inches tall.

missjen831 · ‎08-17-2018

@robot-hands wrote:
@missjen831 wrote:
There's no loophole. Buyers ARE allowed to do that.
That's not entirely true.

Yes it is. Negative feedback doesn’t have to have a negative comment.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

mikeystoyz · ‎08-17-2018

Dear Mini Mug buy

I am sorry that the 1" mini mug that you bought didnt meet your expectations. The mini mug was listed as a mini mug and according to the dictionary, mini means small. I do not understand your feedback saying what a large mug. If I sent you a large mug I do apologize as the mug I sent you was assuredly supposed to be a mini mug. If you would like to return the large mug for the properly listed mini mug I will gladly refund you the money for the larger mug and send you out the mini mug after I have gotten the large mug back.

Once again I do apologize for the confusion

Mini mug seller.

Wherever you go, there you are. Please remember, when you are asked if you are a god, you say yes.

everything-from-trinkets-to-treasures · ‎08-17-2018

@mikeystoyz wrote:
Dear Mini Mug buy

I am sorry that the 1" mini mug that you bought didnt meet your expectations. The mini mug was listed as a mini mug and according to the dictionary, mini means small. I do not understand your feedback saying what a large mug. If I sent you a large mug I do apologize as the mug I sent you was assuredly supposed to be a mini mug. If you would like to return the large mug for the properly listed mini mug I will gladly refund you the money for the larger mug and send you out the mini mug after I have gotten the large mug back.

Once again I do apologize for the confusion
Mini mug seller.

I think the confusion is in the word mini....it is more like a demitasse size which is a small cup...but I would bet they were just thinking more souvenier collectible trinket.
That being said...there were measurements in the listing which clearly were not read.
Maybe using a phone app and didn't expand the description ...who knows...doesn't really matter.

I agree I would apologize for the confusion and offer to do a return / refund and then see if they are willing to revise the feedback. I think this one is easily resolved with a bit of customer service.

I would leave out the dictionary definition part as it seems a bit condesending...and may prevent a FB revision

buyselljack2016 · ‎08-17-2018

@soh.maryl wrote:
Can you not reply with something like: Mug listed as X inches tall.

It would still be a negative.

robot-hands · ‎08-17-2018

@missjen831 wrote:
@robot-hands wrote:
@missjen831 wrote:
There's no loophole. Buyers ARE allowed to do that.
That's not entirely true.
Yes it is. Negative feedback doesn’t have to have a negative comment.

Still not entirely true. A negative feedback with positive comments and good DSRs is easily removed.

Unless that's another unannounced change.

I can only speak from personal experience as a seller getting those removed by calling.

kensgiftshop · ‎08-17-2018

@cwcsports

You can always reply to the negitive that if you are unhappy with the item, we offer 30 day returns.

Have a great day.

sin-n-dex · ‎08-17-2018

@missjen831 wrote:
@robot-hands wrote:
@missjen831 wrote:
There's no loophole. Buyers ARE allowed to do that.
That's not entirely true.
Yes it is. Negative feedback doesn’t have to have a negative comment.

It's not that it has to have a negative comment, it's that it can't have a positive comment.

This has been cited to me by CSR a few times, and they've removed said feedback that fits this criteria.

Cheers, C.