eBay

slc_shop · ‎09-11-2019

1. A buyer opened a case against me because an item shows as delivered but they apparently didn't get it. They sent me a message first and I told them to contact the post office because there was nothing I could do at this point. That's when they opened the case. It's been open since Sep 2 and it still shows that it's being reviewed by eBay. I called customer service yesterday and the girl I spoke to didn't seem to know what she was doing. She almost closed in the customer's favor, so I had to do her job for her and explain why it should be closed in my favor. (I feel like I sound like a difficult customer, but I was polite at the time. I'm just fed up now.) Anyway, she finally said it would be closed in my favor ... But it's still "being reviewed." Is that normal? I could be wrong but I feel like anytime I've called customer service in the past and they close a case, it shows up almost immediately.

2. A buyer left negative feedback on my store. They bought a DVD for $1.99 + free shipping and were upset that there were some minor scratches on the bottom. I take a picture of the bottom of all the DVDs I sell to try to avoid this, but they still left the feedback. The DVD still plays as well. So, it's not like I sold them a defective item. My guess is they didn't even try it out. Besides, they only paid $1.99! Anyway, I digress. Is there a way to get the feedback removed? I know you can contact the buyer, but does that ever really work? I mean, they're obviously upset. What do you even say to them?

this*old*attic · ‎09-11-2019

Buyers don’t have to contact you first, and if they deserve a refund they should get one anyway.

Buyers have the right to expect sellers to get it right the first time.

slc_shop · ‎09-12-2019

Update for anyone who might go through either of these situations:

1. I already mentioned this in a previous post, but I contacted customer service and they said the case was closed in my favor, but the buyer is still going to get a refund at eBay's expense. Not sure why that's happening, but that's why it's still shown as being "in review." My account won't be penalized at all.

2. I contacted customer service on this one as well. I don't know why I didn't just do that in the first place, but oh well. They agreed that the buyer is lying because I have photos that clearly show the condition of the DVD. I sent a feedback revision request to the buyer and if they do not respond by tomorrow, I will call customer service back and have it removed.

So, there you go. Note to everyone selling DVDs: Take a photo of the underside! That's the only thing that helped me.