eBay

monster-deals · ‎09-19-2023

Buyer buys keyboard. Day after it ships buyer wants to cancel saying they bought the wrong one, but the keyboard has already shipped.

Buyer immediately opens INR with their payment institution.

We upload tracking and messages.

Keyboard arrives.

Buyer asks to return it, we tell them to do so. They want a label. We tell them they have to ship it back on their own.

The same sort of message happens twice. They are either playing dumb or can't figure it out.

Today, which (as they say) was the last day for the payment dispute they have now called and changed the reason to NAD.

I called in to ebay...I'm an Anchor Store and I got call center help for a $1400 payment dispute.

Now I have to prove the item is as described when I do not have it in front of me.

Is this buyer a numpty...or are they gaming the system to get this for free?

sapphire_studio · ‎09-19-2023

As the seller you are responsible for giving them a shipping label if they claim an INAD.

If you don't give them a shipping label within the time window and they ask ebay to step in or even sometimes if the seller asks eBay to step in) they will end up keeping the item and getting a full refund.

Edit: after reading this over again I see that they changed it to inad at the last minute from I am assuming a remorse return? You mention payment dispute as well which is a little confusing are you saying they got their payment provider involved in this or are they using eBay's money back guarantee?

It is odd that they would be able to change their return reason after they had already picked it I have never heard of that.

ittybitnot · ‎09-19-2023

Buyer immediately opens INR with their payment institution.

@monster-deals

I was under the impression that once a buyer goes to their credit card for a dispute, their ability to use the eBay claim system was in essence OVER.

So, is the buyer now filing an eBay claim for Not as Described, or has their chargeback reason changed with their payment provider?

You do not get to know, but be advised if they are filing with PayPal instead of their card holder, PayPal does require a return (on the buyer's dime) while the c.card company does not.

dbfolks166mt · ‎09-19-2023

They are not necessarily gaming the system to get the item for free but they are for sure gaming it to not have to pay for the return shipping label. If it is a NAD chargeback it is probably useless to fight it since it would cost you $20 for a dispute charge and 99.99% of the time the buyer is going to win a NAD chargeback.

About the only hope you may have is to note that the buyer changed the INR to NAD but they could simply counter and state that when they opened the INR the item had not been delivered yet and changed to NAD once it arrived.

CC companies, depending on the company, are not concerned with the logistics of the transaction only the financial aspects. If you dispute the chargeback and the CC company finds in favor of the buyer they will be fully refunded, you will pay an additional $20 dispute fee and eBay may retain their fees. They will probably also not be required to return the item.

heckofagame · ‎09-19-2023

If you are an anchor store and you only have 3566 listings, you are grossly overpaying for that store.

monster-deals · ‎09-19-2023

@ittybitnot wrote:
Buyer immediately opens INR with their payment institution.

@monster-deals

I was under the impression that once a buyer goes to their credit card for a dispute, their ability to use the eBay claim system was in essence OVER.

So, is the buyer now filing an eBay claim for Not as Described, or has their chargeback reason changed with their payment provider?

You do not get to know, but be advised if they are filing with PayPal instead of their card holder, PayPal does require a return (on the buyer's dime) while the c.card company does not.

Yes, once they went that way the matter was closed on ebay.

They changed the reason with the payment provider. Changed it to a NAD even though they have said they "did not open the package". How they could know it was NAD without ever taking it out of the box is beyond me.

They did say paypal several times. I do not know if that is true though. They are either incredibly devious or incredibly dumb.

monster-deals · ‎09-19-2023

@heckofagame wrote:
you are grossly overpaying for that store.

Not really at $20k a month but I am overpaying if I am not getting dedicated US support.

Which is what we want.

monster-deals · ‎09-19-2023

@sapphire_studio wrote:
As the seller you are responsible for giving them a shipping label if they claim an INAD.

If you don't give them a shipping label within the time window and they ask ebay to step in or even sometimes if the seller asks eBay to step in) they will end up keeping the item and getting a full refund.

Edit: after reading this over again I see that they changed it to inad at the last minute from I am assuming a remorse return? You mention payment dispute as well which is a little confusing are you saying they got their payment provider involved in this or are they using eBay's money back guarantee?

It is odd that they would be able to change their return reason after they had already picked it I have never heard of that.

I've been on ebay since before pictures. I got returns figured out.

I can't give them a label through ebay because as soon as they opened a payment dispute it closes down everything with ebay.

monster-deals · ‎09-19-2023

@dbfolks166mt wrote:
If it is a NAD chargeback it is probably useless to fight it since it would cost you $20 for a dispute charge and 99.99% of the time the buyer is going to win a NAD chargeback.

I've won 2 of the 3 I had to fight but none of them were even close to $1400.00 like this one.

ittybitnot · ‎09-19-2023

They changed the reason with the payment provider.

@monster-deals

So what happened with the INR? Was it closed and they opened a new one? or were you simply notified of the change in reason?

In the beginning, a seller could only reply to a NAD claim via a PAYMENT DISPUTE with ONE jpg. photo. I think now it has changed a bit, but since I don't sell here anymore, I have not seen the new screen for NAD that a seller is presented and what options one might have for "text" and a bullet point rebuttal that might include the buyer "never opened the parcel to determine it was other than the product they ordered" type scenario.

At any rate, accepting the dispute will allow the buyer to keep it for free at your expense.

monster-deals · ‎09-19-2023

@ittybitnot wrote:

At any rate, accepting the dispute will allow the buyer to keep it for free at your expense.

I had to do a payment dispute once but it was an unauthorized. I never went though ebay I just called my card...had it turned off and everything.

The INR I think they just called and had it switched since the tracking showed it was delivered.

That much I knew. I certainly hope it is paypal so they HAVE to return it to get refunded.

...but the majority of the switcheroo returns I have had...returning something else to keep the item, have all come in the last calendar year.

tobaccocardyahoo · ‎09-19-2023

I would probably told the buyer to refuse the shipment right after he sent the cancellation message, or attempted a recall through the carrier. I would also have required a signature on a $1400 order because that affects whether the item gets left on a porch.

Yes you charged $35 shipping and would lose the cost of the return shipping, but it would have avoided the situation you are in. The buyer has a better hand than any seller has, and many of them know how to play it.

dbfolks166mt · ‎09-19-2023

As a final note you may want to read through the following and see if you may qualify for the chargeback protections eBay has in place although they are not very robust.

https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293

dbfolks166mt · ‎09-19-2023

@dbfolks166mt wrote:
If it is a NAD chargeback it is probably useless to fight it since it would cost you $20 for a dispute charge and 99.99% of the time the buyer is going to win a NAD chargeback.

I've won 2 of the 3 I had to fight but none of them were even close to $1400.00 like this one.

That is FAR above the average. For reference purposes it would be nice if you could post some details regarding the two you fought and won. Those details may prove to be useful to other sellers on this forum.

monster-deals · ‎09-19-2023

@dbfolks166mt wrote:
@dbfolks166mt wrote:
If it is a NAD chargeback it is probably useless to fight it since it would cost you $20 for a dispute charge and 99.99% of the time the buyer is going to win a NAD chargeback.

I've won 2 of the 3 I had to fight but none of them were even close to $1400.00 like this one.

That is FAR above the average. For reference purposes it would be nice if you could post some details regarding the two you fought and won. Those details may prove to be useful to other sellers on this forum.

I have no clue how I won them.

One that I did win was a brand new vintage flatware set form the 60s that this crazy lady said that the forks and spoons were not real...the knives were real though.

so someone bootlegged just the forks and spoons, tracking down the molds in Korea to repackage the set and slide it onto a table at an estate sale to make $8

I think the crazy person was SOOOOO crazy that they wanted it to end.

The other one I won was another crazy...person bought a jacket and messages back and forth confirmed the size along with pictures of the tag...person got it and opened a NAD saying it wasn't the right size.

One I lost was a new in box train transformer...no contact with the buyer just a chargeback for NAD about 45 days after the sale.

So...if the buyer talks and talks and is straight up squirrely bait you win, if the buyer stays mum...you lose.