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Transaction Defect Rate INSANE!

Anonymous
Not applicable

Does Ebay care at all about anyone selling? I am getting returns because people are constantly stating an item is not described. I Just got one today of an encased Comic. It said it was broken in the title, description, and about 6 pics of just the cracks. The buyer said it wasn't as described and wouldn't have bought it if he knew it was broken. I contacted Ebay and they said they had to side with the buyer on this one and now are charging me more for everything I sell! On top of the 11% now they added 5%. This is unreal! So can anyone just say no I don't want this and it hurts the buyer and Ebay doesn't care? Is there anything I can do? Or not do? I'm lost but this is going to kill me here. I won't be making anything. Suggestions please!!!

Message 1 of 23
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Re: Transaction Defect Rate INSANE!

Raising the price by 5% to capture the loss of  increased fees is very small and not likely to make a huge difference to anyone but the seller.  Exactly how would raising prices extend the below standard period?

Message 16 of 23
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Re: Transaction Defect Rate INSANE!


@gjs_16 wrote:

@postingid7659 wrote:

Sometimes I'm amazed by the advice people give on these boards.  Raise prices? How's that going to help?  All that will do is make the listings uncompetitive with other sellers and the sales will go down, which will likely extend the below standard period.  


Actually, raising prices allows the seller to get out of below standard.

You get out of the defect problem by selling less, not more.

And if you don't believe that, the cost of disbelief is 5%.


You're going to have to show me the math on that statement.  Selling less would mean each defect would become a larger percentage of the total sales, increasing the defect problem, not reducing it.

 

5 defects out of 100 transactions is a 5% defect rate.

5 defects out of 50 transactions is a 10% defect rate.

5 defects out of 200 transactions is a 2.5% defect rate.

 

To get out of the defect surcharge, you have to generate MORE sales, not less.  This is a good reason for adding low cost, easy to ship items to your mix -- get buyers to purchase a lot of those and you can increase your sales and clear out of the defect surcharge sooner.

 

-Bob.

RKS Solutions LLC logo
Ask me about SixBit and the tools I use to sell - I'm happy to share!
"A journey of a thousand miles begins by getting off the couch"
Message 17 of 23
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Re: Transaction Defect Rate INSANE!


@lightlily_arts wrote:

Raising the price by 5% to capture the loss of  increased fees is very small and not likely to make a huge difference to anyone but the seller.  Exactly how would raising prices extend the below standard period?


Raising prices generally slows sales, unless everyone else is also raising prices by the same amount.  Slower sales mean each defect becomes a larger percentage of the total sales (see my previous post).

 

-Bob.

RKS Solutions LLC logo
Ask me about SixBit and the tools I use to sell - I'm happy to share!
"A journey of a thousand miles begins by getting off the couch"
Message 18 of 23
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Re: Transaction Defect Rate INSANE!

@postingid7659

Raise prices? How's that going to help?

Mind games.

There are people who always buy the most expensive thing, because they believe it will be better. This is usually but not always true.

The higher the price the less likely the buyer is to complain. See point above. It's the 'armed bargain hunter' who is never satisfied.

If the item sells and then is returned, the seller is worse off than if it does not sell.

 

It is important to realize that No Returns does not mean No Refunds.

Get defensive and refuse to refund, and you lose the money, the item, and get a defect leading to higher fees.

If a customer complains, try "I regret you are unhappy with your purchase. Please return it for a full refund."

If he returns it on his dime, refund, review his complaints, update your listing and resell.

EBay does not get involved. There is no Defect. Your FVF do not rise.

If he opens a Dispute, reply "I regret you are unhappy with your purchase. Please return it for a full refund."

You may have to pay for return shipping.

When you get it back, refund, review his complaints, update your listing and resell.

EBay does not get involved. There is no Defect. Your FVF do not rise.

 

It's not personal, it's business.

Message 19 of 23
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Re: Transaction Defect Rate INSANE!

I agree that the Ebay "transaction defect" allowance is far too tight.  Customers lie.  Sometimes sellers make a small mistake.   I agree that this will keep people from selling 

on Ebay.   --Its hard enough to keep up with shipping deadlines & costs and keep

prices competitive.    Sorry for your experience:(

Message 20 of 23
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Re: Transaction Defect Rate INSANE!

This thread is nearly 2 years old.............

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I have been imported from Australia and this is my posting ID
Message 21 of 23
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Re: Transaction Defect Rate INSANE!

@Anonymous  

 

First, let's hope u get the same item back the same condition as sent.

 

Second, offer free returns so u can deduct up to 50% of the returned item's price if it is not as u sent.

 

Third, offering free returns cuts down on lying about the reason for the return, ie non remorse vs remorse.

 

Fourth, if u don't accept returns, eBay will let the buyer keep the item plus refund them and back charge you and u will get a defect for 'closed cases without seller resolution'.

Message 22 of 23
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Re: Transaction Defect Rate INSANE!

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

Message 23 of 23
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