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Tracking on customer return, complaint rate

IF ebay is going to track the INR and SNAD, shouldn't they do the same on  buyers on INR and SNAD rate , as balance and check, to prevent abuse like what some stores do?

So many claims do not good to sellers and as well as ebay.  One of the the examples, the following is only a fraction of her complaints

20170810_105424_027.jpg

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