Tracking info keeps showing "In Transit to Destination", buyer demands money back. What do I do?

[love.sell.cutestuff]

Really need help here.  Sold a relatively expensive and rare scarf.  Sent it by first class mail.  It left NH on January 4th, was on the way to FL, and suddently the tracking info stopped being updated after January 6th, all it shows is - "On its way to JACKSONVILLE, FL 32246."

This is the tracking number: 9400109699937238820490

The buyer has extremely low feedback.  Seems like she was checking the tracking info, because she started writing me messages pretty much every day starting Jan. 8th, asking where the item was. 

Today I just got a message where the buyer demands to cancel the order, asks to refund back all the money, and "if the scarf will arrive - she will send it back", that she would not order it if she knew that would be a delay, that she understands that it is not my fault, but wants all her money and wants them now.

I do not know why but I have that sinking feeling that the item may have been delivered but not scanned on delivery, but of course who knows...  I understand she has the right to demand her money.  Yet, somehow I feel that I am being taken advantage of.  Is there anything I can do?  Really - anything at all? 

[secretsquirrelisnowhere]

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@emerald40 wrote:

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@secretsquirrelisnowhere wrote:
Or she doesn't know about buyer protection . Why all the "evil buyer" talk? She bought an expensive scarf and it didn't arrive on time. If she contacts the seller, she's a scammer. If she opens a case, she's a scammer. If she does a chargeback, she's a scammer. Tracking shows the item didn't reach her, she's a scammer.

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I agree she had a right to be concerned about her package.

But if she lives on the East Coast, then she should be aware that the recent storm slowed things down.

Her constant badgering and chargeback threatening is what made some of the posters wonder what was going on with her, and the fact that she threatened that even when she receives it she was going to send it back.

Not normal behavior, imo. 

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She doesn't trust the seller, that's all that it means.  She sent a stranger a lot of money for  a scarf that didn't arrive when expected.  You don't know what the seller told her.or even how often she contacted the seller.    People send good money for items and they don't like not getting the item.  

[lookng2015]

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@secretsquirrelisnowhere wrote:
Or she doesn't know about buyer protection . Why all the "evil buyer" talk? She bought an expensive scarf and it didn't arrive on time. If she contacts the seller, she's a scammer. If she opens a case, she's a scammer. If she does a chargeback, she's a scammer. Tracking shows the item didn't reach her, she's a scammer.

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Please show me where in my post I used the word scammer.

I just said it was odd she'd jump to a cc chargeback as her first option.

[buyselljack2016]

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@secretsquirrelisnowhere wrote:

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@emerald40 wrote:

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She doesn't trust the seller, that's all that it means.  She sent a stranger a lot of money for  a scarf that didn't arrive when expected.  You don't know what the seller told her.or even how often she contacted the seller.    People send good money for items and they don't like not getting the item.  

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Item shows tracking. Not seller pulling a fast one. No need for distrust.

Buyer was contacting seller daily to express displeasure.  Have you read this thread?

[echo_and_zip]

an expensive item should have been shipped Priority / Insured...

this way, if USPS loses it, or, delivers but does not scan 'delivered'...

you can refund Buyer & get reimbursed by USPS.

[secretsquirrelisnowhere]

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@buyselljack2016 wrote:

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@secretsquirrelisnowhere wrote:

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@emerald40 wrote:

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She doesn't trust the seller, that's all that it means.  She sent a stranger a lot of money for  a scarf that didn't arrive when expected.  You don't know what the seller told her.or even how often she contacted the seller.    People send good money for items and they don't like not getting the item.  

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Item shows tracking. Not seller pulling a fast one. No need for distrust.

Buyer was contacting seller daily to express displeasure.  Have you read this thread?

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Yes, I read the thread and I was appalled at the anger towards the buyer who is justifiably  worried about where her item is.  

[secretsquirrelisnowhere]

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@lookng2015 wrote:

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@secretsquirrelisnowhere wrote:
Or she doesn't know about buyer protection . Why all the "evil buyer" talk? She bought an expensive scarf and it didn't arrive on time. If she contacts the seller, she's a scammer. If she opens a case, she's a scammer. If she does a chargeback, she's a scammer. Tracking shows the item didn't reach her, she's a scammer.

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Please show me where in my post I used the word scammer.

I just said it was odd she'd jump to a cc chargeback as her first option.

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No, you said a bit more.  Quote

Odd she'd rather jump straight to a cc chargeback than file a case. May not be her first rodeo and she's upset you're not caving in.

That's calling the buyer a scammer even when her item was delayed.

[lookng2015]

In your mind maybe but I'd appreciate you not putting words where I didn't type them. Thanks

[bubbleman2010]

I just can't imagine the hugemanatee that buyer is dealing with on the Florida coast......

[lookng2015]

I know, right?

[bubbleman2010]

Buyers are just getting to well versed on how to shop for free on ebay and folks that don't actively sell here aren't really aware of the day to day activity taking place and the reality comments are just hard to swallow in the perfect land of milk and honey....

[bubbleman2010]

Never know Duran Duran might be doing a senior citizens remake of Rio and it was needed for the video....  https://www.youtube.com/watch?v=e3W6yf6c-FA

[love.sell.cutestuff]

So this is not over yet.  The scarf got delivered on the Jan. 16th. Took long to get there but it got delivered.  I sent a short message to the buyer about it, and did not hear back... until yesterday. 

Yesterday she wrote that it has been really long and the scarf is not delivered and that she wants the full refund and wants it now.  I send her back a tracking confirmation with status as delivered and said I was glad it arrived safely.

She writes back that she is going to check with neighboors to see if they have it.  Then she continues with another request for a refund including the shipping because of late delivery.  And she demands the shipping label "as she tries to locate the scarf".  She has been wanting that return shipping label alot while the scarf was yet to be delivered.  Now she will try to locate it but demands the label.

I sat down, pour myself a glass of wine, calmed down,  and wrote her that I only will process the refund when I have the scarf back with me, then and only then,  and only if it arrives in the original conditiion, and that the refund will be processed based on my Return Policy.  Then I provided provided her with the step by step on how to open a return request, and said that once she does it - the return request will be approved instantly automatiocally and then she will be able to print the label. 

I have a feeling it is not the end. 

[a_c_green]

I would have kept the scarf and sent her the wine...

Now that you have proof of delivery, her Item Not Received dispute will go nowhere, so she can only file a Not As Described dispute at this point, for which you can respond with Return for Refund.

For all her posturing on this, I think you still have enough proof and leverage to prevail, and don't let yourself get bullied into refunding without getting the scarf back first.

[best_vintage_photos]

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@echo_and_zip wrote:

an expensive item should have been shipped Priority / Insured...

this way, if USPS loses it, or, delivers but does not scan 'delivered'...

you can refund Buyer & get reimbursed by USPS.

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Agreed 100%.

[sam9876]

A smart buyer also knows that they can do a chargeback.