eBay

shopneelyohara · ‎03-13-2018

I have a buyer in Budapest freaking out because their item has not arrived yet. I completely forgot about this sale as I shipped it the first week of February to Budapest where the buyer lives and hadn't heard from them since/wasn't checking the tracking myself. I just checked the tracking and the last entry was on Feb 21 saying that it was "In transit in Budapest."

There's a huge language barrier with the customer and they aren't really understanding my messages back to them explaining that they have to check the tracking/call their postal service because I don't have any control over the pacakge at this point. Does anyone know what could be wrong? It was a pair of sunglasses so I don't see why the package would be detained at customs or anything like that. It went from Warsaw to Budapest and then just stopped updating on Feb 21.

bonjourami · ‎03-13-2018

You have online tracking outside the U.S. to Budapest?

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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams

luxe_auto_parts · ‎03-13-2018

What shipping method did you use? Does it cover the cost of an item you sent?

If it was USPS you can sign up for tracking updates putting your or buyer's e-mail/phone number. I've read it somehow "helps" when item gets stuck on the route. I'm not sure if it actually works, but why wouldn't you try it?

bonjourami · ‎03-13-2018

Depending on the estimated delivery date, with no proof of delivery, if the buyer opens an inr he will win the case.

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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams

tapi-szem · ‎03-13-2018

Just sent you a message.

tapi-szem · ‎03-13-2018

You could try calling the USPS international helpline. They will probably tell you they cannot help you but they might see more than you do.

Other than that, sadly, the Hungarian post is understaffed and has a bunch of less-than-honest workers and major delays are common. Over the holidays they actually issued a statement saying that they would have no issues/delays if only people stopped sending so many packages (yes, really!).