Tracking fail at mide-route, when is my payout?

[sabens88]

Hello I'm seller in ebay and I have a tracking issue with item I dropshipped to anoter address in the USA on Nov 1st.

I was given a tracking number by cainiao: BTP00.............00 ,

But the problem is: The tracking route is blocked since Nov 05 and there are no more progress since that date. I contact the buyer asking him if he already received his package, but no answer.

I contacted the supplier who had shipped this item , he respond me that parcel is already delivered.

Yet, I don't know if the item that have dropshipped had been delivered or not

I'm wondering: what can I do and when should I get my payout for this item.

Thanks

[ethylsgarage]

Ebay doesn't provide coverage for drop shipping. It's not allowed according to the terms of service.

[lakefor94]

Nobody here will know when you might receive a payout.  

We are sellers and buyers, not ebay employees. 

[itsjustasprain]

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@sabens88 wrote:

I contact the buyer asking him if he already received his package, but no answer.

I contacted the supplier who had shipped this item , he respond me that parcel is already delivered.

Yet, I don't know if the item that have dropshipped had been delivered or not

I'm wondering: what can I do and when should I get my payout for this item.

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Even if Ebay cannot see a delivered tracking number they will eventually release the hold on your funds if the buyer does not make a claim for Item Not Received or Not As Described. Never contact a buyer just to ask if he received it because that tells him that you do not know where it is. If the buyer has not contacted you to ask about it then assume that all is well.

You can try putting the tracking number into the tracking site ParcelsApp.com and see if they can show where it went.

I do have one concern - it may be that Customs has confiscated the item as fake. You are listing a wide variety of cheap sunglasses carrying expensive car brand names or similar big-ticket brands and it is really difficult to believe that those are all licensed by the original manufacturers. Good luck.

[mam98031]

Ebay has had a rule for many years that pertains to New Seller and sellers that have been away from selling for 90+ days. The following is the policy that outlines why you money is likely on hold.

https://export.ebay.com/en/fees-and-payments/payments/payment-holds/

https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&&...

[fbusoni]

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@sabens88 wrote:

I contact the buyer asking him if he already received his package, but no answer.

I contacted the supplier who had shipped this item , he respond me that parcel is already delivered.

Yet, I don't know if the item that have dropshipped had been delivered or not

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Sounds like a really first-rate business model.

[dbfolks166mt]

     Others have already covered the payout issues and policy but you are in Tunisia, drop shipping items out of Taiwan and only shipping to the US. Drop shipping is a VERY risky business model since as the seller YOU are responsible for the delivery end to end. 

     If I look at some of your current active items there is a LONG and broad estimated delivery date anywhere from 2-6 weeks.

     If you shipped the item on 1 November what was/is the expected delivery date for the package as shown to the buyer? What was the item number of the sold item? With items coming out of Taiwan and your supplier controlling the shipping any number of things could be causing the current status. First the item could be on a boat as part of a sea trap container shipment, the item could be sitting in US customs, or as noted by one responder confiscated by customs. 

     As for the supplier claiming the item was delivered what tracking information do they have access to that you do not? Was the package passed off to USPS for the domestic part of the route? There are some missing pieces in your post. As others noted you will probably not receive your payout until the tracking shows delivery and you may need the suppliers help with this since they will need to be the ones to get the updated information from the carrier(s). 

[luckythewinner]

I'm wondering: what can I do and when should I get my payout for this item.

I think one of five things can happen:

1. Your buyer got his item, leaves feedback saying it arrived, and you get your payout sooner (GOOD)
   
2. Your buyer got his item, does not leave feedback saying it arrived, and you get your payout later (OKAY)
   
3. Your buyer did not get his item, does not file a case, and you get your payout later (LUCKY)
   
4. Your buyer did not get his item, files an INR case, and you have to refund (UNLUCKY)
5. Your buyer got his item, files an INR case anyway, and you still have to refund (FRAUD)
   

By messaging the buyer and asking if it arrived, you are apparently trying cause #1 to happen. But remember, you are also alerting the buyer than he can make #5 happen instead.

Without delivery confirmation, I would have left it alone, crossed my fingers,  and waited patiently for an eventual payout.

[bdmh-enterprises]

Seems to me the better question here would be 'how do I insure my customer gets the item?' NOT 'when do I get paid'..

Quite frankly this is yet another shining example of why eBay should NOT allow drop shipping of any kind! That any Joe Shmoe anywhere can watch a 'get rich on ebay' video and come flood the site with 1000's of the same garbage items everyone else that saw the same video has, is IMO one of the main turn offs for buyers.

BTW you haven't been able to 'get rich on ebay' with drop shipping for like 20 years..

[a_c_green]

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@bdmh-enterprises wrote:

BTW you haven't been able to 'get rich on ebay' with drop shipping for like 20 years..

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...if ever. The bizarre thing about drop shipping is that your main competition is everyone else who is selling the same things from the same supplier for the same price with the same photos and the same description. How are you supposed to get ahead with that? It's like buying into a McDonald's franchise on a road where every other building is another McDonald's franchise.

It's much better to find your own items to sell, take your own photos, write your own description in your own words, and then you stand a chance of getting ahead.

[brightlightbookseller]

That's not accurate. Properly set up drop shipping is allowed.  The problem here is simply that the package isn't marked as delivered, and may not be an integrated shipping method with eBay (not sure on that part), but not that they're drop shipping.  It's a risky business model, but it's not prohibited by eBay (purchasing something after an order is placed and then shipping it to the customer from another retailer is prohibited, also known as retail arbitrage).

[dbfolks166mt]

I'm wondering: what can I do and when should I get my payout for this item.

I think one of five things can happen:

1. Your buyer got his item, leaves feedback saying it arrived, and you get your payout sooner (GOOD)
   
2. Your buyer got his item, does not leave feedback saying it arrived, and you get your payout later (OKAY)
   
3. Your buyer did not get his item, does not file a case, and you get your payout later (LUCKY)
   
4. Your buyer did not get his item, files an INR case, and you have to refund (UNLUCKY)
5. Your buyer got his item, files an INR case anyway, and you still have to refund (FRAUD)
   

By messaging the buyer and asking if it arrived, you are apparently trying cause #1 to happen. But remember, you are also alerting the buyer than he can make #5 happen instead.

Without delivery confirmation, I would have left it alone, crossed my fingers,  and waited patiently for an eventual payout.

     Pretty good summation. There are a couple of missing pieces to this puzzle and unfortunately the OP has never returned to address them. Based on looking at some of the OP's current listings there is a good possibility that this item is not late for delivery at this time. OP is located in Tunisia drop shipping from a supplier out of Taiwan and the shipment is to the US, or I am assuming that since that is the only country they ship to. No idea what the supplier provided with regards to tracking and what the supplier means by "delivered", delivered where? 

     Whatever this item is it could be on a slow boat from Taiwan or sitting in customs. Who knows. 

[mam98031]

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@ethylsgarage wrote:

Ebay doesn't provide coverage for drop shipping. It's not allowed according to the terms of service.

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I think you misread the policy as Drop Shipping is allowed. I did it for years.  But there are right ways and wrong ways of doing it.  The way the OP is doing it will certainly lead to their demise as an Ebay seller in time.  

I don't think Drop shipping is even address in the TOS for Ebay.  I could be wrong, but I just don't remember it in there, however there is a policy.

[jerseyboymusic]

Seller is in Tunisia... drop shipping from Taiwan to the USA? Sounds like a recipe for disaster to me... three countries involved.

I feel bad for the OP.. probably trying to make a living on Ebay, but so many things can go wrong