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Top Rated Plus Badge

Hello everyone!

I have not been able to get this question answered from eBay customer service so I am hoping the eBay Community can help!  My seller level became Top Rated on 12/20/2022 (the date that I am reviewed).  I updated all my listings to include 1 business day handling time and 30 day returns.  The Top Rated seller badge is still not showing up on any of my listings or on my store profile.  I have had to deal with a return already (buyer changed his mind, ugh), but I am not getting any of the benefits for offering this service (the badge).  Does anyone know how long it will take for the Top Rated badge to show up?  Thank you all in advance!

I hope you have a great day!

Jill

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Re: Top Rated Plus Badge

Message 2 of 40
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Re: Top Rated Plus Badge

Thank you so much for the quick replyTop Rated Screenshot.png!  It does show that all of my listings are eligible for the Top Rated Plus Badge, but I am still not seeing the badge itself show up.  I do have all my listings offering the returns as well as the 1 business day handling time.  Thank you!!

Message 3 of 40
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Re: Top Rated Plus Badge

You have to offer Free Returns... not 'Buyer pays' to get that badge, I think. That's how it reads to me... 🤔

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Re: Top Rated Plus Badge

if your listings are set to 1 biz day shipping and FREE returns (meaning, you pay for the return) and the TRP isn't showing on listings or the item on search then you need to call ebay and put in ticket for tech support to look at the account - nothing anyone can do other wise. It should be featured on your listings the instance your settings were changed to have it. 

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.
Message 5 of 40
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Re: Top Rated Plus Badge

your listing do not qualify for the TRS badge

I just checked three of them and none have free returns for 30 days

it needs to be changed from buyer pays to sellers pays

@pugli-71 


Germantown proud Germantown strong
up the whiskey hickon
moving right along
19144
Message 6 of 40
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Re: Top Rated Plus Badge

You need to offer FREE RETURNS to get Top Rated PLUS.   You have to decide if you want to pay for FREE RETURNS and if it is worth it...just to be categorized as Top Rate PLUS.    That means customer can return item "for any reason" and YOU PAY for RETURNS.   

 

 

 

 

Message 7 of 40
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Re: Top Rated Plus Badge

That makes sense as to why it isn't showing up.  A light bulb just went on!

 

Thank you!

Message 8 of 40
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Re: Top Rated Plus Badge

Thank you!  I didn't realize until just now that I have to pay for the return!

 

Thank you!

Message 9 of 40
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Re: Top Rated Plus Badge

Actually this seller does not have to offer ANY type of return for 'Collectable Cards' which is what all items are listed under.

 

My take is it takes a few months for the Badge to actually 'Show Up'. You will know when a full month has passed and you see your 'Tax Report' of Fees, if there is a credit shown or not for that month. I would check that report for the Month of January, which is available in early February, to confirm...but could take the full following month for that 'discount' to show (as well as the Badge)

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Re: Top Rated Plus Badge


@pugli-71 wrote:

Thank you!  I didn't realize until just now that I have to pay for the return!

 

Thank you!


@pugli-71 yes, you must have free returns set for TRP rating/10% discount on FVF. 

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.
Message 11 of 40
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Re: Top Rated Plus Badge


@pugli-71 wrote:

Thank you!  I didn't realize until just now that I have to pay for the return!

 

Thank you!


 

@pugli-71, you are listing in the Collectible Cardss category, so your listings fall under one of the exemptions, as @stainlessenginecovers  said.

 

You don't have to offer 30 day free returns (or returns at all) to get the discount, but you won't get the TRS+  badge/seal on your listings.

 

https://www.ebay.com/help/selling/seller-levels-performance-standards/seller-levels-performance-stan...

 

image.png

 

image.png

 

 

 

 

Message 12 of 40
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Re: Top Rated Plus Badge

 

  • You don't have to accept returns for these categories:
    • Business & Industrial
    • Cell Phones, Smart Watches & Accessories > Cell Phone Cards & SIM Cards > Cell Phone SIM Cards
    • Coins & Paper Money > Bullion
    • Coins & Paper Money > Virtual Currency
    • Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer Ink Cartridges
    • Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer Toner Cartridges
    • Computers, Tablets & Network Hardware > Computer Software
    • Gift Cards & Coupons
    • Home & Garden > Food & Beverages
    • Home & Garden > Yard, Garden & Outdoor Living > Plants, Seeds & Bulbs > Plants & Seedlings
    • Pet Supplies > Bird Supplies > Food & Treats
    • Pet Supplies > Cat Supplies > Cat Food
    • Pet Supplies > Dog Supplies > Dog Food
    • Pet Supplies > Fish & Aquariums > Coral & Live Rock
    • Pet Supplies > Fish & Aquariums > Food
    • Pet Supplies > Fish & Aquariums > Live Fish
    • Pet Supplies > Fish & Aquariums > Live Invertebrates
    • Pet Supplies > Fish & Aquariums > Live Plants
    • Pet Supplies > Small Animal Supplies > Small Animal Food
    • Sporting Goods > Fishing > Baits, Lures & Flies > Live Bait
    • Tickets & Experiences
    • Trading Cards (Sports Trading Cards, Non-Sports Trading Cards, and Collectible Card Games)
    • Wristwatches
Message 13 of 40
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Re: Top Rated Plus Badge


@stainlessenginecovers wrote:

 

  • You don't have to accept returns for these categories:
    • Business & Industrial
    • Cell Phones, Smart Watches & Accessories > Cell Phone Cards & SIM Cards > Cell Phone SIM Cards
    • Coins & Paper Money > Bullion
    • Coins & Paper Money > Virtual Currency
    • Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer Ink Cartridges
    • Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer Toner Cartridges
    • Computers, Tablets & Network Hardware > Computer Software
    • Gift Cards & Coupons
    • Home & Garden > Food & Beverages
    • Home & Garden > Yard, Garden & Outdoor Living > Plants, Seeds & Bulbs > Plants & Seedlings
    • Pet Supplies > Bird Supplies > Food & Treats
    • Pet Supplies > Cat Supplies > Cat Food
    • Pet Supplies > Dog Supplies > Dog Food
    • Pet Supplies > Fish & Aquariums > Coral & Live Rock
    • Pet Supplies > Fish & Aquariums > Food
    • Pet Supplies > Fish & Aquariums > Live Fish
    • Pet Supplies > Fish & Aquariums > Live Invertebrates
    • Pet Supplies > Fish & Aquariums > Live Plants
    • Pet Supplies > Small Animal Supplies > Small Animal Food
    • Sporting Goods > Fishing > Baits, Lures & Flies > Live Bait
    • Tickets & Experiences
    • Trading Cards (Sports Trading Cards, Non-Sports Trading Cards, and Collectible Card Games)
    • Wristwatches

OK... i'm not looking for what seller has listed...lol... just saying to be TRP you have to have free returns set. 

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.
Message 14 of 40
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Re: Top Rated Plus Badge


@nuclearomen wrote:

...

 


OK... i'm not looking for what seller has listed...lol... just saying to be TRP you have to have free returns set. 


 

No, that's not correct, as @stainlessenginecovers  (and I) have shown above.

 

A seller's account can be TRS (Top Rated Seller) but only listings can be TRS+ (Top Rated Plus). Any listings that meet the requirements will be TRS+.

 

In the category that OP @pugli-71 is listing in, you do not have to accept returns at all in order to get the TRS+ discount ...  but  if a listing meets one of the exemptions, it will get the TRS+ discount  but not  the TRS+ badge or seal.

 

https://www.ebay.com/help/selling/seller-levels-performance-standards/seller-levels-performance-stan...

 

image.png

 

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