10-03-2018 03:03 PM
Someone please explain this to me: I receive a cancellation request from the buyer and not within the hour limit, I have shipped it since ebay almost demands we ship immediately. I can't file with the PO to retrieve it (costs me 7-11 to do it IF they can retrieve it I think). It is gone, on its way. My question on the Chat had to do with who pays? How do I handle? The buyer had no qualms with they read my listing after the fact and had a problem, they just decided to probably buy something cheaper which is what is happening alot around here. So here is the reply I received which I can't reply back to since the Chat is closed:
Hi @abfabvintage - if you have already shipped the item and aren't able to retrieve it, then our suggestion would be for the buyer to return it when they receive it. The determination for who pays return shipping goes by the reason for the return. For example, if your buyer requested the cancellation because they noticed a contradiction in your listing, then you would need to pay for the return. If they requested a cancellation because they changed their mind about the purchase, then return shipping costs would be your decision or based on your return policy. Thanks!
So now I have to deal with the buyer and beg them to not file a SNAD, file a remorse? And they are responsible for shipping cost back and, in my thinking, reimburse me for my shipping to them as no fault of my own. AND the return Metric goes against me if they decide on SNAD to not have to pay the return?. OR...am I reading this wrong?
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10-04-2018 01:23 AM
@abfabvintage, if you feel this veers too far off from your original topic and are uncomfortable with that just say so and we can take this discussion to a new thread.
10-04-2018 09:43 AM - edited 10-04-2018 09:47 AM
A different topic that's similar in nature is sellers who file stock out cancels as buyer-requested. Too many people are gaming the system and I will not be the least bit surprised if eBay tightens up a whole lot in that area.
Absolutely! There have been many threads by irate buyers on the Buying Board about this. This also has the potential to drive buyers off site, just as having their honest negs removed does.
Years ago, a buyer received an Ebay message asking if they did request the cancellation. The buyer could deny it and the seller would not get their fees back and receive an appropriate ding.
10-04-2018 10:24 AM
@Anonymous
I could not have worded anything any better [actually I didn't], in fact that is what I think too, however I have got to say I sure didn't word it as well by a long shot.
I really appreciate you taking the time to post all that for me. It was very kind of you to take that much time.
THANK YOU!!!!