Tired of these people trying to get money back.

[pennysue1234swimwear]

Recieved this letter in the mail today.This is a 163.00 swim suit.I had it listed for 111.00 accepted her offer of 83.00.She wrote me 3 times before i sold the suit to put it up for buy it now and then she would not pay and i would have to go through this again.She is trying to make me give her more money back.I am so tired of these scammers.I just wrote to her and told her to just send it back for a full refund.What would you have done?

Greetings,

Thank you so much for the luscious suit! Upon inspection I noticed there are 2 holes on each of the tie straps. I am a seamstress and will be able I mend these holes, however I would have offered you less for the suit if I known it had defects/imperfections. Can you please help resolve this issue?

With gratitude,

[retrose1]

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@cargo11 wrote:

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@retrose1 wrote:

.... and what am I going to do about it.

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I hate those words too!.  The Ebay delivery email tells the BUYER - it's been delivered!  BUT THEY DON'T HAVE IT - what am I GOING TO DO ABOUT IT.  Well, I could suggest THEY CALL - but they won't - so I end up calling the post office in THEIR TOWN to ask where their Package is that was never dropped off at their work office.  A day later it shows up - lucky for me I guess......because now I AM responsible for bad postal delivery as well. At least they did not demand the refund immediately.

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If I have to contact the PO, the buyer will regret it.

I don't just call - I go into my PO branch, the one I go to just about everyday and file complaints against the buyer's address.  And I will do it - even if they 'fnd' the package.

The clerks are surprised that I know as much - if not more than they do about shipping, a couple of months ago I overheard a customer make a comment about shipping their brothers ashes home.  I commented about checking the restrictions on the country they were shipping to because most do not allow human remains to come through customs.  The clerk looked at me after a few clicks and said, you're right.  And I have helped them bust several sellers ripping off the PO by uderweighing shipping.  So when I have a problem, they help me out as much as possible.  My Postmaster will call their Postmaster and they flag the address and occasionally the activity on the buyers account stops.

[retrose1]

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@ersatz_sobriquet wrote:

I think I've got a trouble-maker in the works right now...sigh. Will see what she pulls after delivery. She's already making stuff up in messages, but she has paid, so the item will be mailed. 

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If you haven't shipped yet, and they keep emailing with questions, you should message them asking if they would like to cancel the transaction and look for something better since it appears they are not sure about the item they bought.

Cancelling now is better than losing 2 x the ship costs later.

[duggmills]

After you refund your overbearing buyer and item is returned I would prepare a statement to add to your listings and to all messages with offer makers.

Include this in your listings:

"Buyer acknowledges and accepts that by offering a purchase price lower than the listed price of the merchandise, the buyer agrees to accept the merchandise as is, with no warranties or guarantees of any kind expressed or implied.  Buyer agrees not to make any claims for refunds, reimbursements, repairs and/or any further price reductions  and/or other considerations against the seller.  Buyer further agrees to pay the listed shipping costs. No international sales without first contacting the seller for additional terms and conditions".

[18704d]

"Include this in your listings:

"Buyer acknowledges and accepts that by offering a purchase price lower than the listed price of the merchandise, the buyer agrees to accept the merchandise as is, with no warranties or guarantees of any kind expressed or implied.  Buyer agrees not to make any claims for refunds, reimbursements, repairs and/or any further price reductions  and/or other considerations against the seller.  Buyer further agrees to pay the listed shipping costs. No international sales without first contacting the seller for additional terms and conditions"."

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I am diametrically opposed to doing this.

In fact, I believe it would end up being, a self fulfilled prophecy,

only taunting, and tempting scammers to teach you a lesson.

Thanks,

Lynn

[sidemouse]

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@carlmarxx wrote:

I'm  both   a buyer and seller  on ebay  and  have very good point of view  with both sides of the coin.   Also  I have  worked in retail  for  many  years.  You  do you explain  how it  is that well know  named brand company's like  LL Bean  and others that  had  best liberal  return policy  for years  and  never had  returns  that  never   cost them  millions  of dollars in lose's per month  do to retail buyer fraud  and  buyer return  abuse  until  2016!   However  based on  FBI  reports from  2000 to  2006  over all online  buyer started going up  and seller fraud started going  down  and bottomed out  in 2007-2008  on the FBI  reports .    So explain how  the retial industry per month  is taking  billions of dollars  in lose's to retail buyer fraud  ?

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Not sure how to explain that but I can tell you this... Keeping a level head, replying in a 'canned' standard answer format AND taking a systematic approach to every buyer inquiry has LOWERED (not eliminated, merely lowered) my own 'scam' incidents noticeably (and I don't mean by a small margin, we're talking big here).

Once a seller gets upset, when they get smart with a buyer, even one cross word?

That usually translates to Game ON.

The best answer to ANY inquiries is almost always the most generic, canned:

Dear Buyer,

If you are unhappy with your purchase, please return for a full refund.

Thank you, 

Seller.

That in itself has resolved many an issue for me before it even became an issue.

Obviously there is more...

Some buyers are not "happy" with that initial response and they fire right back!!!

I have learned it doesn't pay to answer the comeback right away, as that only tends to lead into a back and forth (and once that starts the seller is already losing).

 Again, keeping a level cool head will resolve this before the game begins.

Why I keep my answers to One answer per buyer per day.

It boils down to having a perfectly worked out system.

Then they don't normally mess with you, it's not that they can't, it's that all the fun (or in some cases the challenge) has been taken out of it.