Time to Protect the Seller

[lagputt68]

In the last 2 days I’ve had over $600 of Buyer cancellations.  I’ve had to relist items and wait longer to hopefully resale them, probably for less money, while the buyer has no consequences.  Buyers can cancel at any time and the seller is just screwed.  I’m sure this is a common occurrence and it’s time for a change.  There has to be some kind of penalty for cancelling on a seller.  If there is anything, please let me know because it’s total **bleep**.  I’d love to talk directly to someone at EBay about this but I could get the President easier.

[luckythewinner]

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@lagputt68 wrote:
Then why bid if he doesn’t want it?

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I don't cancel purchases as a buyer, and my buyers don't cancel their purchases from me. So I have no answers for you.

You will have to ask the OP to ask the OP's buyers.

[lagputt68]

I meant SNAD.  Not real sure what that means tho.

[stanleysoverstock]

I don't do mobile anything but I suspect the mobile users are more apt to easily make mistakes when looking at internet items. I would imagine the touch screen enables this. Andrew

[buyselljack2016]

@lagputt68 

As I know what my items a worth/sell for, I use mostly fixed price with IPR.   

That does not eliminate requests to cancel, as sometimes eBay will show the buyer another item right after they pay, just in case they may want another, but it does reduce the frequency.

[mam98031]

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@lagputt68 wrote:

I meant SNAD.  Not real sure what that means tho.

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This thread isn't about SNADs.  That is a whole other can of worms there.  If you got a defect for a SNAD, then you tried to fight it and it was escalated to Ebay, which they will rule in favor of the buyer.  End result, you have a defect.  Since the changes of last fall.  It is extremely rare for fighting a SNAD to end in anything else but a defect for the seller.  You are better off to process it, then after you refund, report the buyer for misuse of the process.  You may then get Ebay to side with you if you have enough evidence and then Ebay will refund you for whatever you refunded your buyer.

[mam98031]

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@stanleysoverstock wrote:

I don't do mobile anything but I suspect the mobile users are more apt to easily make mistakes when looking at internet items. I would imagine the touch screen enables this. Andrew

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I'm with you.  I don't do mobile purchasing or shopping.  But that doesn't mean that there are a great many people out there that do.  It is a growing group of people and if you want to succeed as a seller, you need to recognize that and plan for that.

[lagputt68]

Not even sure what SNAD means. I was just replying to the other post. I didn’t receive any defects or anything.

[mam98031]

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@lagputt68 wrote:
Not even sure what SNAD means. I was just replying to the other post. I didn’t receive any defects or anything.

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SNAD = Significantly not as described.  People also use INAD to mean the same thing which is Item Not As Described.

[tunicaslot]

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@lagputt68 wrote:

In the last 2 days I’ve had over $600 of Buyer cancellations.  I’ve had to relist items and wait longer to hopefully resale them, probably for less money, while the buyer has no consequences.  Buyers can cancel at any time and the seller is just screwed.  I’m sure this is a common occurrence and it’s time for a change.  There has to be some kind of penalty for cancelling on a seller.  If there is anything, please let me know because it’s total **bleep**.  I’d love to talk directly to someone at EBay about this but I could get the President easier.

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OP - I definitely get where you are coming from - but in today's society many people don't take responsibility for their actions. Best to list it as a Buy It Now with a price you are happy with. That doesn't mean a buyer will never ask to cancel - but often times after winning or buying Ebay shows the buyer similar items for sale at a lower price. We're not happy about it but it's their sandbox.

Ebay is supposedly keeping track of buyers so know who cancels a lot, who retracts their bid after bidding ect. We've been told there are consequences although we seldom hear of buyers complaining of having their accts closed. Occasionally we'll hear from a buyer who lost their Money Back Guarantee protection because they opened too many SNADs.

[go-bad-chicken]

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@lagputt68 wrote:

Oh I did, and the guy who bid the 2nd highest bid said his 2nd chance offer was to high even tho he had just bid that much.

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Yeah that does suck. I only sell via fixed price listings for this very reason. But I do make quite a few purchases here via the auction format. 

As a bidder/prospective buyer I tend to decline the majority of 2nd chance offers that I have received in the past from sellers whose auctions I ended up being the 1st place looser. This is not due to any fault on the seller's part but rather the way that eBay calculates the price for that 2nd chance offer. I generally participate and bid in auctions here on eBay for the purposes of resell. I have no emotional attachment whatsoever to the items that I am attempting to win. The bids that I place are calculated business decision that are well thought out, and made with my bottom line at the forefront of my mind.

The problem as I see it with eBay's 2nd chance offer system is that eBay sets the offer price, and calculates that offer price by subtracting just 1 bid increment from the final winning bidder's (non paying buyer) high bid, but which was made buy a non paying bidder. I have always felt that that method of calculating the 2nd chance offer price is not really fair to the 1st place looser (2nd bidder) and the person who will be receiving that 2nd chance offer. I would be much more inclined to accept 2nd chance offers from sellers if eBay calculated the 2nd chance offer price by removing the non paying winner's bids from that auction altogether, as if they were never there. Then set the price of the 2nd chance offer by adding just 1 bid increment to the 2nd place loser's (3rd bidder) highest bid. That or allow the seller to be in total control of setting the price of the 2nd chance offer themselves.

Here is an example of why I might choose to decline a seller's 2nd chance offer.

Auction closes at $1,000.00

1st place - Winner but does not pay - $1,000.00

2nd place - 1st place looser - Bids with a max bid of $990.0**

** This bidder will receive a 2nd chance offer in the amount of $990.00

3rd place - 2nd place loser - Bids with a max bid of $800.00

In my opinion the 2nd chance offer made to the 1st place loser (2nd bidder) should be in the amount of $810.00, which would be 1 bid increment more than the 2nd place loser's (3rd bidder) highest max bid. This is why I rarely accept 2nd chance offers from sellers.

But I really do feel that eBay should allow the seller to be in total control of setting the price of their 2nd chance offers, all together.

[this*old*attic]

No, it isn’t and no, there doesn’t.

***Let’s hold buyers hostage to their purchases so I can make money!***

I realize that’s sarcastic but that’s what you’re saying. Tell me, where do you shop that this is the policy?

[this*old*attic]

And many let you return for free.

[this*old*attic]

It’s not EBay 1999 anymore

[this*old*attic]

They are also just human.

[ifyouloveit]

Agreed, a bid is a binding contract. I feel your pain, I understand why you are so frustrated. It's money to us, it's a game to some of the buyers with very little consequence for them.

I'm on your side on this one, can't pay, don't bid.