Simply-the-best-for-you Volunteer Community Mentor
@wastingtime101 wrote:
@simply-the-best-for-you wrote:I can also confirm from recent experience that if you get a RETURN while you're gone & your mail is on Vacation Hold with the USPS, it counts as Delivered & you have 2 days or whatever it is to respond! That happened on another trip down there when hubby came along & so we really were gone & I got a SNAD & had to Accept it before being able to inspect the item. Another flaw in the system as far as I'm concerned. It should not be Accepted until the mail is actually delivered to YOU.
I understand why you see it as a flaw, and as a seller I also find it frustrating when I cannot physically verify an item was returned and inspect it before refunding @simply-the-best-for-you .
At the same time imagine being the buyer and their return is delivered a couple days after your shop is put on 30 day Time Away mode. Is that buyer supposed to wait 30 days for their refund just because you're on a break and the PO is holding your mail? No way buyers would be OK with that.
We as sellers are offered protections when buyers have mail held at the PO for pickup. That held for pickup scan counts as delivered if an INR is filed and counts as delivered to start the buyer's eMBG clock. Of course eBay is going to grant that same protection to buyers and consider a held for pickup scan to be delivered and start the refund clock.
@wastingtime101 I know all that LOL, I totally get it from eBay's POV & I still don't like it. I should be able to confirm that the item is in fact the returned item & the reason I see it as a flaw is b/c it's NOT delivered. There is no Delivered scan or at least there wasn't in my case. None of my mail was scanned delivered. I think if someone is gone for 7 days or less, that is IMO a reasonable amount of time for them to wait. After all, they have 30 days to return it. Alas, that is not how it works. But it was the lack of a Delivery Scan that made me feel it was not technically Delivered yet.
@wastingtime101 wrote:
@adamcartwright wrote:
Last minute plans to leave town on Monday for a family issue.
But I have a number of outstanding SIOs that will expire when I'm away.
I realize I can go into business policies and change my handling time, but that won't help me on SIOs.Thinking maybe I just need to end /sell similar on all these listings the day before I leave.
Is there a better way?
^^^ kyle@ebay Great example.
There is no option for you @adamcartwright other than risk late shipping or INRs, or preemptively end the listings entirely and lose any buyer interest. I'm pretty sure you sell all one-offs, but if you sold multi quantity items you'd also lose sales history by ending the listing. You can't even use the 'out of stock' setting and change quantity to 0 since you can't edit quantity while there are active offers. eBay pushes offers so hard then leaves sellers in this rotten situation.
Hey @wastingtime101 thanks for bringing this use case to our attention. That's a great example we'll be glad to pass along for review!
Kyle,
