Simply-the-best-for-you Volunteer Community Mentor
@jjddmwi Not that @wastingtime101 needs my support, but I just want to verify that what they say in post 18 is correct & ask me how I know LOL. Yes, I was on 'vacation', not really, I was gone for over 2 weeks dealing with my mom's house in another state & I continued sending offers as usual. I EXPECTED that when I got home, I'd package all the sales up. What HAPPENED was that they all had Ship By my normal 2 day Handling Time. My DH was not very pleased as he had to pack & ship them all until I figured out what was happening! And you're right, it shouldn't be so convoluted & confusing kyle@ebay & it was a real shock when it happened to me! They did make the exceptions clearer, but there's no reason for it be an exception. I was stunned & my DH who still works was not happy to have to suddenly pkg a bunch of sales. Luckily he works from home.
What I did on subsequent trips is send my offers a day before I left their state (2 day drive home) & then packaged as soon as I got back home. You may want to just wait until you get back b/c it's still a risk to do it even 2 days in advance in case a truck smushed me on I-40 on the way back.
I can also confirm that there is no penalty or issue with shipping immediately, even if you're on Time Away, I have done it many times.
Also, my experience has been the exact opposite of @stainlessenginecovers I used to write every single buyer to make sure they saw that I was gone. I quit doing it b/c every single one had seen it & was fine with it. I've probably done it on 30 trips now & ALWAYS leave them up for sale & stopped bothering to touch base with the buyers, many years ago.
ETA: I can also confirm from recent experience that if you get a RETURN while you're gone & your mail is on Vacation Hold with the USPS, it counts as Delivered & you have 2 days or whatever it is to respond! That happened on another trip down there when hubby came along & so we really were gone & I got a SNAD & had to Accept it before being able to inspect the item. Another flaw in the system as far as I'm concerned. It should not be Accepted until the mail is actually delivered to YOU.
It only tanks your sales if you don't allow sales, though I suppose you may lose some sales if someone needs the item quickly.
I've used it so many times in the last 2 years, my sales were normal the entire time I was gone, every time I used it. But I don't sell the type of item that's typically an urgent need.
Hey @wastingtime101 and @simply-the-best-for-you thanks for checking in. I'll be glad to pass this along again to the appropriate teams for review!
Kyle,
@wastingtime101 wrote:
Thanks kyle@ebay . Can you clarify something, please?
On the Time Away exclusions list stating when handling time / EDD is not updated is this line item:
"Items with local pickup or in-store pickup as the shipping option"
I always overlooked that because I assumed it applied to listings that offered pickup as the only option because it says as "the" shipping option not as "a" shipping option.
I was looking at the page today and wondered - is that a correct assessment or is it incorrect?
For example:
- Store is on Time Away, with seller allowing sales.
- Listing offers a choice of shipping USPS or local pickup.
- Buyer chooses USPS shipping.
- Will handling time on that transaction be extended for Time Away, or does the fact local pickup was offered (offered, but not chosen) mean handling time is not extended?
Hey @wastingtime101 that's a great question. In this scenario you've outlined, the handling time WOULD be extended like any other item being shipped because shipping was the chosen delivery method.
Kyle,
