This seller just got screwed!

[starfishaaron]

Well I just got screwed. A buyer just filed a dispute stating she "didn't recognize a charge with her payment provider" I see this as an issue between eBay and the buyer since their payment was made to Ebay! I contacted this buyer through eBay messaging to ask her if she received the magnet but I got no response back from her.  She ordered a magnet which I shipped out the very next day with a 70 cent non machinable stamp as I always do. No tracking of course because the profit margin is too low to allow for that. Now eBay just notified me they are siding with the buyer on the dispute and crediting them the 4.75 back plus charging me a 20.00 dispute fee! How is this fair?! I can't even argue my case with a live eBay agent! Not by phone or instant chat!!!

[puckbun_33]

You have no case to argue since you can't prove you shipped anything

[retailtechoutlet]

We also received the same type of dispute except this was trackable. Due to Fedex delivery delays it showed as "pending" until today when it showed "out for delivery" and we just lost the dispute and got charged $20 fee. Ridiculous.

Thankfully, I called Fedex and got the package rerouted back to us. No freebies for scammies.

[luxgoods]

This 20 dollar fee is ridiculous. It's ebay way of saying don't bother us with your problems and if you do we are going to stick our hands in your pockets again and take 20 bucks so that we can pad our big paychecks.  This nonsense has to stop!!!

[puckbun_33]

@luxgoodsthe $20 fee is standard for a credit card charge back and has been for about 29 years if not longer.  eBay has nothing to do with it.

[ogaugeminiaturefigures]

eBay?............................Should be renamed FeeBay. It's getting harder and harder to make money

with the fees, and taxes .......it is getting tiresome. Oh well, O-bla dee O-bla da.

[ittybitnot]

 No tracking of course

Then you lose.  The "didn't recognize the charge" payment dispute in MP requires online proof of DELIVERY, not just proof of shipping like PayPal did.  

[starfishaaron]

This was an issue between the seller and eBay . The buyers payment was made to eBay Inc. not to me,  so this issue should not be put on me in any way. The buyer didn't say she didn't get the item she ordered, the dispute stated - she "DID NOT RECOGNIZE THE TRANSACTION WITH HER PAYMENT PROVIDER".  So maybe her kid used her credit card without her knowledge or she's just stupid or a scammer out for freebies. The fact that a multi billion dollar company like eBay can't have the decency to provide either a phone agent or instant chat with a live person so that I can counterdispute this is a joke!

[sextons-sweet-deals]

a lot of mean cheating people out there right now, but I know there are more people who are nice, honest, and patient. 

[bangordiscount]

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@puckbun_33 wrote:

@luxgoodsthe $20 fee is standard for a credit card charge back and has been for about 29 years if not longer.  eBay has nothing to do with it.

---

I can't remember the meaning behind it, or its origins, but PayPal at one point has a program or designation within eBay for sellers who were "PayPal Preferred". I'm sure they eventually did away with it (I must have been grandfathered) and I was lucky enough to be designated as an eBay seller who was "PayPal Preferred" because in being so they waived all the $20 fees associated with chargebacks.

This was crucial because at my peak, when I was selling mostly expensive electronics, I could at times have 10-20 Unauthorized chargebacks a month.

I doubt that status carries over however I was told that for everyone else, PayPal waived the chargeback fee if you disputed and won.

Is this correct for eBay? 

[ronsam-197]

I totally agree with you. I've been thinking the very same thing. An "unrecognized transaction" (which only seems to have been happening since Managed Payments) should never (unlike an unauthorized charge) involve the seller at all.

The unrecognized transaction dispute should be between the buyer and ebay only as ebay now makes themselves the seller of record as far as the buyer's payment source is concerned.

The seller is never even mentioned in the information ebay send to the payment source. The charge is paid to "ebay" not the seller.

Of more concern is that ebay does not offer the same seller protection (such as it is) for this new unrecognized charge as they do for an unauthorized charge.

ebay themselves have caused this new form of charge back dispute and as such should be handling it without involving the seller.

[terrycece62]

You might want to rethink shipping items without tracking numbers 

which is the few remaining safeguards sellers have on eBay

OR

accept the financial lose if there is a problem

Sorry this happened to you

[starfishaaron]

I'm done with eBay today. I ended all my listings. I was a 10 year seller with 100% feedback rating. Im going to create a website which I will use to sell my products from. I will message all my repeat customers to let them know. So **bleep** eBay!

[oldwestgold]

Shipping without insurance or tracking is a risk that any seller takes.  You accept the risk when you ship that way. The benefit is lower shipping costs to you but you have risk.  It's no different from driving without insurance.  You are rolling the dice you don't have an accident or get caught by the police. I understand your profit margin doesn't allow for paying for 1st class package delivery which would include a tracking number. In today's eCommerce world, shipping without a tracking number would be nuts if you ask me. But it's your business. Accept the risk factor.  Have a good day.

[pokal53]

Time to figure out if all the money saved by not paying tracking is worth it.