Theft From EBay

[sssupershopaholic]

EBay promotes selling on their platform, yet when a seller sells their items EBay steals the money! EBay sends a bogus money transfer letter with all pertinent information blacked out so the banks can NOT find the transfer! What are you hiding EBay?!! If you sent the money why not provide the required information?! Or reverse the transfer…NO why because you are THEFTS!!

[sssupershopaholic]

Thank You, I agree there is a paper trail for everything! But if they will not provide me the paperwork I need then it is dead ended! I do know where to look and if I did not when contacting EBay they would of assisted me in finding things. There is nothing there…I am definitely not the type to not come back to say I found it if I did. 

[mam98031]

AS has been told to you several times on this thread.  The paperwork is available to you 24 hours a day 7 days a week in the Seller Hub under Payments.  If you don't know where this is, you certainly haven't mentioned it before even though we have told you this is where you find all the information.

https://www.ebay.com/sh/fin

You will see options in the left rail and if you hover over the "Payment" tab, other options will appear too.

[sssupershopaholic]

Thank you, and as I have said several times…the documents that are on my account are NOT what the bank is requesting. I am not sure what the big deal is for them to trace the transaction from their end but they are refusing too. Thank you again

[mam98031]

And as you have been told on this thread a few times, they don't need a document, they need the NUMBER from the Payout.

There is a number in the Description field of the Payout document.  It is CLEARLY marked the BANK Reference ID.  That is all they need to track it or should.  At least here in the US.

[bigtexasyardsale]

ebay can't "track" a payment the same way you can track a package.  They can only enter a payment into ACH system and then the system generates a 15 digit trace number, one for the sender and one for the recipient.   If you've taken the trace number to your bank and they don't have a record of it, there is nothing more ebay can send you.  If there is information redacted its for a reason that is unrelated to tracing the payment. 

You are going to have to go back to ebay with something from your bank.  Maybe a screen shot of your bank account transactions for the day ebay says the funds were sent, and showing the routing and account number?  Even better if you can get something directly from your bank saying "we checked this trace number for this account and its not here".  Then you can go to the facebook site and send them a message to forward your case to the Payments Team.  I'm wagering they sent the payment to the wrong routing number which is why your bank can't find anything. 

Good luck and I hope you can get this resolved!

[sin-n-dex]

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@downunder-61 wrote:

I don't like the sound of the ''bogus letter''

@sin-n-dex  Any insight to this?

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Yeah it's bunk, eBay doesn't send letters about money transfers. I just get an email that says my payout is on it's way. Nothing blacked out, no banking info on it, nothing for the bank to find.

C.

[redmodelt]

I don't get the part about things in the letter being blacked out. If the letter was sent to the OP who is the account holder, it would be no different than any other letter dealing with for example, bank/credit card accounts or official letters from the government, why would there be a need to black anything out? 

Anyway, in the end, I hope this is resolved and something is posted about what was going on. 

From this point on, I am just going to sit back and watch how it unfolds. 

[femmefan1946]

Etransfers are increasingly common in Canada. They are handled by bank branches daily and are cheap (until recently they were free).

These are a little like Venmo transfers but done through our banking system. We have very limited banking system. There are six big banks and perhaps half a dozen others, mostly foreign based, and a healthy credit union sector.  This has made e-transfers relatively easy to introduce and become acceptable.

When one of my private customers pays by etransfer, I get an email from my bank saying how much it was, when it was accepted, and the number of the account it was deposited into.

@sssupershopaholic  Is this what you mean by a "letter"? Because most of us are thinking of a paper letter in an envelope with a stamp on it, delivered to your door by the local postie.

[sin-n-dex]

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@femmefan1946 wrote:

When one of my private customers pays by etransfer, I get an email from my bank saying how much it was, when it was accepted, and the number of the account it was deposited into.

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I'm going to correct you on this one... it does say the amount and who it was from (whatever name they use on their bank account to send eTransfers, I do believe they can override their legal name... I'm pretty sure mine go out with my married name on them).

They do not say the account it was deposited into, unless you're dealing with some different bank than we are that does that sort of thing. It says what email it's going to, you're supposed to know which bank account is tied to that email.

I spent the last 2 hours turning eTransfer emails into PDFs for my partner's business so we can give them to his accountant (as they do no good in his in box), so I just went to look at one and see.

C.

[sssupershopaholic]

Yes paper letter 

[sin-n-dex]

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@sssupershopaholic wrote:

Yes paper letter 

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Can you post a copy, removing your personal info?

This doesn't sound right. It sounds like a scam.

C.

[femmefan1946]

Good point about the etransfer destination account. I am not sure where I filed the electronic copies, so I was going from memory.

@sssupershopaholic 

Could you post a scan of that paper letter? You can put a postit note over the part's you want to keep anonymous.

Sounds as if everything else has already been blacked out.

I personally have never received anything on paper from eBay -- except for a Christmas card from Tyler.

[redmodelt]

I was just going to sit back and read how things go, but I just thought of something: Did you actually sit down and check/confirm all the account numbers related to your banking information that are shown in your eBay account are correct? 

[mam98031]

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@redmodelt wrote:

I was just going to sit back and read how things go, but I just thought of something: Did you actually sit down and check/confirm all the account numbers related to your banking information that are shown in your eBay account are correct? 

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@redmodelt 

You actually can't see the full numbers on your own account.  They are encrypted even from you.  You would have to retype them, which of course defeats the reason you are suggesting this.  Good suggestion, you just can't do it because of the layers of security Ebay has on our financial info.

[redmodelt]

Well buggers! 

At this point would it hurt to just reenter the numbers as a just in case? Or would the OP have to get the banking reapproved by eBay? If the money is going somewhere else, what's to loose?