The scam cost me as a seller 1300 pounds! stolen item from the box.

[orbleuette]

The Scam

The buyer purchases my antique doll  as normal. I ship the item to the buyer as normal. When he receives the item, he opens an eBay dispute and claims that I sent her a doll without a head (most valuable item), and naked dolls body on the box. eBay forces a return only the body, the buyer wants  ships back only the body it coat about 50 pounds, and keeps the item that was inside. I made a photos during the packaging with the doll inside. I contacted ebay. What also I can do? P.S. the byer wrote what I am a thief and what her father is Mafioso and will came for me and my family. please help.

[femmefan1946]

If you sold in pounds sterling, you sold on the UK site.

You should be appealing the case on the UK site, where UK laws apply.

I believe USPS postal inspectors are famously harsh about frauds carried out using the mails. Is this also true of the Royal Mail?

You should also be opening a police report in your own location and sending it to the police in the buyer's location.

If you are selling items in this price range, you should be carrying commercial insurance. We use Hugh Wood International of London, New York and Toronto.

They specialize in insuring collectibles both for dealers and for collectors. They are the insurers for the American Philatelic Society.

Because they are specialists they are willing to insure items in transit .and understand that dealer's stocks and collector's collections are always in flux.

On the down side they work with annual policies, not one offs. On the upside their rates are better and they cover more than most household or generalist companies.

We used them when we had a B&M store (and still do for the public auction house where DH is president) and kept them when we retired for DH's stamp collection and our art collection.

[orbleuette]

done

[orbleuette]

thank you very much. very helpful.

[myjunqueyourtreasure]

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@femmefan1946 wrote:

If you sold in pounds sterling, you sold on the UK site.

You should be appealing the case on the UK site, where UK laws apply.

I believe USPS postal inspectors are famously harsh about frauds carried out using the mails. Is this also true of the Royal Mail?

You should also be opening a police report in your own location and sending it to the police in the buyer's location.

If you are selling items in this price range, you should be carrying commercial insurance. We use Hugh Wood International of London, New York and Toronto.

They specialize in insuring collectibles both for dealers and for collectors. They are the insurers for the American Philatelic Society.

Because they are specialists they are willing to insure items in transit .and understand that dealer's stocks and collector's collections are always in flux.

On the down side they work with annual policies, not one offs. On the upside their rates are better and they cover more than most household or generalist companies.

We used them when we had a B&M store (and still do for the public auction house where DH is president) and kept them when we retired for DH's stamp collection and our art collection.

---

Unfortunately ebay disputes are based on the country site the buyer BUYS on.

[goodluckselling]

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@orbleuette wrote:

done

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Now keep the buyers

• user name
• name and address 
• sellers sales record number

so if they try to buy again from you under a different user name you can contact eBay and give them the matching info, and let them work on the security issues.

Good Luck Selling!

[femmefan1946 · Accepted solution]

I'm Canadian.

I haven't had many problem over the 20-odd years we've been selling here, but I've always been dealing with eBayCanada when I do.

However- the rest of my advice dealt with the criminal justice system and with the postal system, nothing to do with eBay.

[myjunqueyourtreasure]

I know. Was just pointing it out = )

[orbleuette]

[flakar48]

Did you insure the package with the carrier?

Granted it may be too late for that now, lets keep one thing in mind:

Anytime a buyer contacts a seller, no matter how outrageous, crazy or outlandish the buyer's message may seem...

A cool head and the reaction and emotion that goes into the FIRST reply generally can spell out the whole scenario.  

For example...

Had this item been insured...

And the buyer had contacted the seller...

A good first response may have been to contact the carrier to find out about opening a possible insurance claim, mostly for informational purposes at this point, so as to figure out how to proceed.

Informing the buyer of this, and then keeping the buyer in the loop every step of the way...

May have avoided a whole lot of trouble.

Of course we don't know, I don't know, it's just me thinking out loud.

[orbleuette]

Insurance cost very expensive. I was always trust the byers . I think the police can help. Ebay told me what they will transfer the case to Napoli. I weill go to police tomorrow.

[myjunqueyourtreasure]

Well she sounds like a real piece of work from her texts.

I wish you luck with it.

[orbleuette]

You sent a message Message Hello.

I reported you to the police with your previous emails with threats from your father Mafiosi. I have a photos of the packaging from the post office, and proof from the post office with exact weight. I opened the police investigation. Sorry but its not first time you harassed me.

06 Jun The buyer sent you a message Message

you are a thief and a liar ... you changed your name because you had so many negative feeds and you keep taking them because they scam people ... you have to give me my money back immediately or tomorrow morning I go to report you to the police !!! I have all the messages where you admit to having already cheated me .. if I knew you were the same person I wouldn't have bought even a hair from you ... 1500 € you took to send me a body without a head .... but you're crazy !! !!

06 Jun

You sent a message Message

We will go to police investigation, I didn`t steel anything. I sent the doll as described to you because I trusted you. You can`t took the most valuable head and the dress and pretend what it was sent like this. All the packages checked on the postage with the weight in and out, I will sue you and ebay and police with your past threats. you the only person with whom I have a problem its not coincidence. and I don`t have negative feedback only one so its not a explication.

06 Jun

The buyer sent you a message Message now I understand who you are. the thief who sent me the dolls with replaced hands. you changed your name because you had so many negative fedbacks. you got worse, first you just changed hands and sent broken dolls ... now just send the headless bodies. last time I forgave you and I accepted your apology, this time I'll sue you ... LADRA !!! give me my money back

06 Jun

You sent a message Message

Hello. I will call ebay tomorrow with the police investigation. the size of the package and photo of the doll sent will be provided. the weight of the doll sent will be not the same as I sent. I have all the proof of the postage and the weight was 2,700 grams, Tomorrow I will go to police. I also have your previous message about with the threats, from your father Mafiosi. will be reported all to police. Regards,

06 Jun The buyer (tittying) created a return

(5117712967) Reason for return Missing parts or pieces Comments Buonasera, ho appena ricevuto il pacco che doveva contenere una bambola antica molto costosa. La scatola contiene solo un corpo nudo e senza testa. Vi chiedo di intervenire urgentemente perché io ho pagato 1500€ e sono pronta a denunciare il venditore se non mi restituisce i miei soldi immediatamente. La scatola non sembra manomessa ma è molto rovinata e piccola per contenere la bambola che ho comprato. Allego foto e aspetto fiduciosa un vostro rapido aiuto

[femmefan1946]

@orbleuette That's pretty threatening or at least presumptuous. Who cares about her daddy's nap time?

BTW the mods may remove it for the customer's ID. We are not allowed to "name and shame" other members here.

Is the buyer in Quebec or France?

I'd be showing it to Customer Service.

It doesn't matter in what country. Whichever you can telephone. If eBaydotCOM gave you a complaint number for the Dispute, have that handy for the clerk.

[femmefan1946]

Google translate (I don't speak Italian)

Good evening, I just received the package that was supposed to contain a very expensive antique doll. The box contains only a naked and headless body. I ask you to intervene urgently because I paid € 1500 and I am ready to report the seller if he does not return my money immediately. The box does not seem to have been tampered with but it is very ruined and small to hold the doll I bought. I enclose photos and look confident your quick help

[bonjourami]

Shes in italy.