The most ridiculous Neutral -- should I bother contacting CS?

[tronix]

So, I sell a lot of toys/games. 

Shipped a  Hot Wheels car, new, sealed - shipped in a box with bubble padding, and the recipient received it two days after his purchase (my post office is walking distance). 

I didn't realize until today, that the guy left me a neutral feedback. Reason: Car wasn't fast enough. What the..?

Are you kidding? I didn't design the car, someone at Mattel did. 

Is it worth contacting ebay over this ignorance - or let it go?  This is my first neutral,  and it's bugging me as I always go out of my way to make sure every shipment is perfect. 

[soh.maryl]

You can respond to that FB:  Why not "Seller was NOT the manufacturer; therefore not responsible for its speed.  It was a HOT WHEELS car."  

[byrd69er]

I too, would seek to have the feedback removed. It's not a reflection of the sellers performance.

Then....I'd block the person. 

No Mattel for you.

[prettywoman-2012]

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@3eyedfishcatcher wrote:

lol but the box says it is a Formul8r car, That and the metal flakes it should go fat enough to reach 88 MPR to achieve temporal displacement and go back to the future.

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You are cracking me UP! 

PW 😀

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[prettywoman-2012]

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@tronix wrote:

So, I sell a lot of toys/games. 

Shipped a  Hot Wheels car, new, sealed - shipped in a box with bubble padding, and the recipient received it two days after his purchase (my post office is walking distance). 

I didn't realize until today, that the guy left me a neutral feedback. Reason: Car wasn't fast enough. What the..?

Are you kidding? I didn't design the car, someone at Mattel did. 

Is it worth contacting ebay over this ignorance - or let it go?  This is my first neutral,  and it's bugging me as I always go out of my way to make sure every shipment is perfect. 

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I think eBay could do a better job explaining the difference between a PRODUCT REVIEW and FEEDBACK FOR THR SELLER. Feedback left for the seller should be solely about seller performance, not toy car speed. Did the seller describe the item correctly and in detail? Did he / she package it with care? Things like that are Seller performance. This info should be in bold at the top of the Feedback page.

PW

[chapeau-noir]

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@eze-right1 wrote:

Reply to the neutral feedback with something like this, "Maybe you should put some gas in the carburator. If it's still slow, contact Mattel. They have a vast knowledge on how to do it properly." 

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Or tell him to push harder.