The most ridiculous Neutral -- should I bother contacting CS?

[tronix]

So, I sell a lot of toys/games. 

Shipped a  Hot Wheels car, new, sealed - shipped in a box with bubble padding, and the recipient received it two days after his purchase (my post office is walking distance). 

I didn't realize until today, that the guy left me a neutral feedback. Reason: Car wasn't fast enough. What the..?

Are you kidding? I didn't design the car, someone at Mattel did. 

Is it worth contacting ebay over this ignorance - or let it go?  This is my first neutral,  and it's bugging me as I always go out of my way to make sure every shipment is perfect. 

[pburn]

Well, speaking as a buyer, that neutral comment wouldn't even phase me. It's obviously a comment on the product, not the seller/transaction.

A neutral doesn't impact your percentage rating at all, so you're still at 100%. I suppose you could call CS and ask if they'll remove the comment based on the fact that it's about the product. Maybe they'll remove it, maybe they won't. It's worth a shot, anyway.

If they won't remove it, I wouldn't worry about it another minute. All sellers probably have some goofy comment like that from a clueless buyer. Considering what s/he purchased, it's probably some 12-year-old kid whose big brother helped him/her set up an account.

[ed8108]

Appears buyer has left their opinion & review of the actual manufacturer 's product that they purchased.

[chapeau-noir]

I think it's worth a call if you want to try to get rid of it since it's a product review, not a review of the transaction, and you fulfilled the order in the most professional way. 

[3eyedfishcatcher]

lol but the box says it is a Formul8r car, That and the metal flakes it should go fat enough to reach 88 MPR to achieve temporal displacement and go back to the future.

[inhawaii]

Get the right CS agent and i think you can get that removed. 

The feedback is supposed to be about the TRANSACTION not the product.

If it's a product issue, they can leave a poor product review.

Good luck! 

[southern*sweet*tea]

It's up to you, really.  It's a product review, so it does qualify for removal. That said, even though buyer IDs are scrambled, I would be tempted to leave it up, because it makes your buyer look flaky. It's no reflection on you.

[m60driver]

The only thing more ridiculous would be to spend time contacting Ebay customer service to get a meaningless neutral removed.

[bigdeals.etc]

Feedback reply: It’s not the car that’s slow, you aren’t pushing it hard enough.

[tronix]

Thank you all for the replies. Screw it... I've just added him to my block list which was a tiny bit satisfying. 

[chapeau-noir]

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@tronix wrote:

Thank you all for the replies. Screw it... I've just added him to my block list which was a tiny bit satisfying. 

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It'll be buried in green in no time.

[eze-right1]

Reply to the neutral feedback with something like this, "Maybe you should put some gas in the carburator. If it's still slow, contact Mattel. They have a vast knowledge on how to do it properly." 

[trehar_4]

Some people are just strange and look for things to complain about.  We sold a pound of irregular broken and small pieces of stained glass.  The buyer complained about  poor packaging.  Yet we shipped a bag of it wrapped with bubble wrap in a box. Some of these you just have to ignore.

[luckythewinner]

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@tronix wrote:

I didn't realize until today, that the guy left me a neutral feedback. Reason: Car wasn't fast enough. What the..? 

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Perhaps what he means is that the wheels are sticking. 

[totoro470]

Yeah, sometimes you just can't win. I got a neutral recently for cancelling an action that the buyer didn't pay for. The silly thing is, HE ASKED ME TO CANCEL!