eBay

koryyyy · ‎01-05-2023

I been an eBay user for more than 7 years and I had another account before this, but at that time was complicated to change the country so I got a new one. In any case.

I started selling as a hobby, some stuff that I designed on my 3d Printer, and adapters to, somehow, help a little bit the transition for the the electric cars.

I counted my last 55 transactions and how many people actually left feedback: 2.

I worked hard, I loose lots of money and I agreed to unfair situations (more than I want to admit) just to avoid a bad feedback. Making, mostly, ebay look good, but I put the money down for that. I never had a bad feedback ever. Lots of users that buy from me are new users. My item is published in some forum and people create an user just to buy my item. Somehow I'm helping ebay to bring new people here. BUT

New people does not leave feedback. Most people wont. If you had a bad experience you rush to leave a bad feedback, but if you do everything right, you get no feedback.

This is being unfair for too long now. Why if I work hard, I drive to the postal office the same day to leave 1 package, and I do a great packaging and a great product, only less than 4% leave a feedback?
While I had to accept a return that was requested 40 days after received the item to avoid a very probable bad feedback.

I really think that ebay should protect the sellers a little more, since we are ebay, We are the core of ebay. Most of us work hard to keep a good reputation.

My first idea is that ebay should automatically leave a positive feedback after 30 or 45 days that the purchase was made. If the buyer didnt complain in 45 days means that everything went well.
Like if you shipped your item on time, it arrived on time, and the seller didnt complain about it, should be an automatic positive feedback. And could even notify the seller that "in 5 days an automatic positive feedback will be left, since you are too lazy" (well not the lazy part)

Buyers ignore all notifications from ebay. not sure if those are too much so they start ignoring it, or what. But, if you contact an buyer most of the time I dont get any reply. Same must be happening with emails or messages remind for leave feedback from ebay.

Should be do a vote or something? I guess like 90% of the sellers will agree with this.

koryyyy · ‎01-05-2023

Hey, thanks for your reply. I thought that ebay based the fees and reputation on the latest feedbacks, so if I get 2 positive feedbacks on 55 transaction but then 1 person left 1 negative, is like 33% negative feedback and that impact my whole reputation

koryyyy · ‎01-05-2023

Wow lot of reply. and wow, it looks like I was wrong.

I spoke about this during ebay open on one of the talks and most people agreed, anyway. I really though that having one negative feedback will impact the reputation and the feeds since I dont have positive feedbacks since nobody is leaving them.

Right now I have a buyer that opened a return 35 days after the purchase and I was going to accept it, despite that I know for sure that was using the item but then no longer needed it or something, just to avoid a negative feedback.

Anyway, thanks to all for the replies. I changed a little bit the way that I see things.

pburn · ‎01-05-2023

@rugerskick wrote:
Depending on the buyer, feedback is useful.
If someone starts getting more and more negative feedback, you see theres an ongoing issue occurring.
If they have great recent feedback they are still doing consistent good selling. Even more so if its from new and seasoned ebayers.
Also if two sellers offer the same item, with one seller having less than 1% negatives vs a seller who has like 4-5% negatives, that can influence who you want to purchase from.

@rugerskick

I think you must have replied to the wrong post. I neither said nor implied anything you mentioned in your comment. I didn't say anything about feedback not being important. I didn't say anything about people receiving or not receiving negative feedback. I didn't say anything about seller feedback not being useful to buyers. Nothing in your comment applies to anything I posted.

pburn · ‎01-05-2023

@koryyyy wrote:
Hey, thanks for your reply. I thought that ebay based the fees and reputation on the latest feedbacks, so if I get 2 positive feedbacks on 55 transaction but then 1 person left 1 negative, is like 33% negative feedback and that impact my whole reputation

Judging from the above comment, I'm not sure you're aware of how feedback percentages are calculated.

The formula for your feedback percentage is:

# of positives/# of positives + # of negatives

If you currently have 77 positive feedback comments in the last 12 months, and you receive one negative feedback comment today, the formula would be:

77/78 = 98.7%

mtgraves7984 · ‎01-05-2023

@pburn wrote:
@mtgraves7984

Sorry--I'm just not understanding what number you're referring to. 😕

@pburn

For example, my ^^^ number 2703. I know that if a recent sale ticks me a positive feedback, it'll roll up to 2704. I also thought that a transaction that happened 90 days ago would eventually tick the positive feedback up by 1, even if no feedback is received for that sale.

I could be (and probably am) wrong... the next one I have to test that theory on won't be 90 days old until January 18th... I don't sell much. 😐

chapeau-noir · ‎01-05-2023

@mtgraves7984 wrote:
@pburn wrote:
@mtgraves7984

Sorry--I'm just not understanding what number you're referring to. 😕
@pburn

For example, my ^^^ number 2703. I know that if a recent sale ticks me a positive feedback, it'll roll up to 2704. I also thought that a transaction that happened 90 days ago would eventually tick the positive feedback up by 1, even if no feedback is received for that sale.

I could be (and probably am) wrong... the next one I have to test that theory on won't be 90 days old until January 18th... I don't sell much. 😐

I don't think there is any automatic feedback here - it's all whatever is given is given. If there was auto-feedback, I would be closer to 10,000 rather than just 6000-whatever I'm at now.

“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" -John Locke

rugerskick · ‎01-06-2023

Weird, it was for the post above yours. I have had problems on ebay lately with pages loading slowly and the button info hasnt filled in all the way down, and you click a button but you get something else. Like you scroll down fast while the page is loading and hit a button, but what pops up is something from a different order above or below the one actually selected. Now apparently its happening on the comments pages here.

soh.maryl · ‎01-06-2023

Congratulations on your acknowledgement that you may not have fully understood the way feedback works or how it impacts a seller.

Let me tell you, it's a rare person who comes here and admits an error. Thank you for your honesty.

countryroadscollectibles · ‎01-06-2023

HEAR HEAR!!! Should absolutely be the standard applied after 30 days. Make it happen eBay!

pburn · ‎01-06-2023

@mtgraves7984 wrote:
@pburn wrote:
@mtgraves7984

Sorry--I'm just not understanding what number you're referring to. 😕
@pburn

For example, my ^^^ number 2703. I know that if a recent sale ticks me a positive feedback, it'll roll up to 2704. I also thought that a transaction that happened 90 days ago would eventually tick the positive feedback up by 1, even if no feedback is received for that sale.

I could be (and probably am) wrong... the next one I have to test that theory on won't be 90 days old until January 18th... I don't sell much. 😐

Nope. Doesn't happen that way for either sellers or buyers. No automatic feedback upticking--unless you're in some super-secret test group none of us knows about.

Definitely let us know if that happens! We'll do some further sleuthing!