The APA (Account Protection Algorithm) and YOU!
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‎04-16-2023 08:32 AM
I thought it might a good time to shift gears and talk about the other end of the selling spectrum ... that being TOO MANY SALES. I am of the belief that there is an algorithm or some type of programming that protects Sellers against selling too much based on numerous factors and settings coupled with their selling history.
I think the APA begins collecting data on Sellers from when they first start to sell and a clue to this idea can be found at the very top of the Selling limits page as follows:
"Selling limits are designed to help you grow your business in a manageable way and to ensure you can give your buyers great service. As you get more comfortable meeting buyer demand, we’ll increase your limit."
With the advent of Seller metrics and specifically the Late shipping defect rate what could conceivably happen to a Seller is this ... let's say based on their Handling time and own limitations they can pack, label and ship 40 items within their Handling time, whatever that might be. Then they get 80 separate sales resulting in 40 Late shipping defects because they simply can't process that many transactions in the available time. They would be toast ... and they sure aren't going to cancel 40 transactions ...
For each Selling account the maximum number of items they can pack, label and ship will vary and I think Home Office keeps track of all kinds of information to help prevent an account from OVER selling. This has nothing to do with slow sales, this is ONLY to protect against TOO MANY SALES ...
For myself I know about what my limits are in processing transactions AND I know that I can process more on weekends then during the week when I have other responsibilities. I think the APA knows that too.
Mr. Lincoln - Community Mentor
Re: The APA (Account Protection Algorithm) and YOU!
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‎04-16-2023 08:55 AM
I am of the belief that there is an algorithm or some type of programming that protects Sellers against selling too much based on numerous factors and settings coupled with their selling history.
@mr_lincoln
Are you suggesting that eBay has a bot that will perhaps "limit your visibility" (AKA Throttle) so that you, as a seller, don't get 'overwhelmed' by having to pack and ship too many items?
eBay says they have "selling limits" either by item numbers or dollar amount for new or occasional sellers. That does not explain the fact that they have new seller IDs that start off with a few $2K items when they have been registered for a matter of days.
I will say that for more tenured sellers, that suddenly have evidence of some additional success, it seems to trip some bot that FREEZES a seller's PAYOUTS, until they provide additional information. The information ranges from asking for delivery confirmation and/or purchase receipts for everything you ever sold, photo ID, etc.
In that sense, I would say that success triggers some bot, but some benevolent action to make sure you are not overworked by packing too many orders just does not sound like "eBay".
Interesting discussion all the same.
Re: The APA (Account Protection Algorithm) and YOU!
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‎04-16-2023 08:59 AM
I think their protecting everyone, from any sales, AT ALL right now.
Re: The APA (Account Protection Algorithm) and YOU!
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‎04-16-2023 09:52 AM
@ittybitnot Correct, it's a discussion and like those notifications on a smart phone that say "apps running in the background" this would be something like that, it's a safeguard for an extreme situation opposite of the slow sales end of things. I think it exists, it would make sense that it does. I might test the theory and double my Handling time ... it might take the APA time to adjust but who knows what might happen?!?
Mr. Lincoln - Community Mentor
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‎04-16-2023 12:35 PM
The only ones limiting our sales are the bloody CPA, Tax Attorney, and Financial Advisor we use. When we follow what they say we earn more and pay less tax. When we over sell in a given year we end up paying more in taxes. We do not believe that anyone but us controls our sales.
Re: The APA (Account Protection Algorithm) and YOU!
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‎04-16-2023 02:51 PM
If that was true, I wouldn't be rolling my thumbs right now.😄
Re: The APA (Account Protection Algorithm) and YOU!
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‎04-16-2023 03:11 PM
@mr_lincoln
Actually, now that I have thought about it a bit more....I think you should rename the "APA account protection algorithm" . Perhaps the EPA, as in "eBay Protection Algorithm" which from what I can tell is not doing a very good job at protecting eBay. What IS protecting eBay is their nonsense bots that force a refund from a seller when the "tracking shows delivered" for a return that was actually sent to the local Walgreens in the same Zipcode. Or denying buyers who are a victim of the "fake tracking scam" which is reported almost daily on the buying board now. eBay is protecting eBay here.
eBay used to tell us how providing ONE unsatisfactory 'buyer experience' was enough to make the buyer go away, never shop on eBay again, yada yada. To the contrary, they like the "free stuff" so much, they NEVER go away. Where is the BAD BUYER algorithm? How is that it is NOT working?
Same goes for a BAD SELLER algorithm... How is it that a seller can have 500 red donuts a month, and be a TRS? (yes explained away as percentages) That seller has p'od more buyers that I even ever thought about in the 22+ years I sold here.
There are some serious problems here. Discussion is good. I would respectfully suggest that you "Follow the Money".
Re: The APA (Account Protection Algorithm) and YOU!
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‎04-16-2023 03:30 PM
I do not think the algorithm limits your sales or looks at your sales to help YOU the seller. When someone gets an account smack down, it's for selling too many dollars of stuff too fast. Your seller metrics will limit you for not shipping on time, no bot needed. The smack down for the bad metrics, limits your visibility.
When eBay restricts your account for selling too much too fast, it's about eBay's liability if you scam people and walk away with the money. It has nothing to do with protecting you the seller from being overwhelmed. eBay doesn't care about your stress level, they care about making money off you. That's it.
This is how some new people and even long time sellers have gotten in trouble with eBay. They suddenly sell thousands of dollars of merchandise, and eBay will close their store in an effort to protect themselves from potential backlash. Even if they are completely wrong, they don't care. Their attitude is better to be safe, then sorry. If you watched Chris Lin have his store banned, and listened to his podcast partner (who is a million dollar seller), you would understand this thing a little better.
What you are trying to debate over, just isn't happening. eBay is not looking out for the seller, they are looking out for themselves.
Re: The APA (Account Protection Algorithm) and YOU!
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‎04-16-2023 03:41 PM
@farmalljr wrote:I do not think the algorithm limits your sales or looks at your sales to help YOU the seller. When someone gets an account smack down, it's for selling too many dollars of stuff too fast. Your seller metrics will limit you for not shipping on time, no bot needed. The smack down for the bad metrics, limits your visibility.
When eBay restricts your account for selling too much too fast, it's about eBay's liability if you scam people and walk away with the money. It has nothing to do with protecting you the seller from being overwhelmed. eBay doesn't care about your stress level, they care about making money off you. That's it.
This is how some new people and even long time sellers have gotten in trouble with eBay. They suddenly sell thousands of dollars of merchandise, and eBay will close their store in an effort to protect themselves from potential backlash. Even if they are completely wrong, they don't care. Their attitude is better to be safe, then sorry. If you watched Chris Lin have his store banned, and listened to his podcast partner (who is a million dollar seller), you would understand this thing a little better.
What you are trying to debate over, just isn't happening. eBay is not looking out for the seller, they are looking out for themselves.
@farmalljrSome good points in that post but I think the APA DOES protect accounts from being overwhelmed but it is rarely needed to be sure but is there as a safeguard, that's all ... for myself I don't recall ever reading any threads where a Seller complained about selling more than they can ship within their Handling time although mathematically it could happen every single day by millions of Sellers.
Mr. Lincoln - Community Mentor
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‎04-16-2023 03:41 PM
Shortly, I guess APA and me do not get along at all.
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‎04-16-2023 03:55 PM
@mr_lincoln wrote:@farmalljrSome good points in that post but I think the APA DOES protect accounts from being overwhelmed but it is rarely needed to be sure but is there as a safeguard, that's all ... for myself I don't recall ever reading any threads where a Seller complained about selling more than they can ship within their Handling time although mathematically it could happen every single day by millions of Sellers.
Mmmm. I don't think it works that way at all. Again, it's about protecting eBay, not the seller. eBay has no idea what your shipping station looks like, what your capabilities are, or anything of the sort. A "new" seller on eBay can be a person who never shipped before, or it could be someone who ships hundreds or thousands of items a day. eBay has no way to know who you are.
Also, not all things ship the same. Some things are more complicated to ship than others. I can slide a LOT of items in bubble mailers or photo mails in a short time. I can print labels fast, since I use a thermo printer.
eBay just has no idea how you are set up, or how good or bad you are at shipping. Just because someone may be getting 1-2 sales a day, doesn't mean they can't handle 100 on a random day.
Again, shipping capabilities are shown through your seller metrics. No need for an Algo to watch your sales, when metrics will restrict you if you screw up.
Re: The APA (Account Protection Algorithm) and YOU!
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‎04-16-2023 04:25 PM
Economically referred to as the point of diminishing marginal returns.
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‎04-16-2023 04:55 PM
@farmalljr wrote:Mmmm. I don't think it works that way at all. Again, it's about protecting eBay, not the seller. eBay has no idea what your shipping station looks like, what your capabilities are, or anything of the sort. A "new" seller on eBay can be a person who never shipped before, or it could be someone who ships hundreds or thousands of items a day. eBay has no way to know who you are.
Also, not all things ship the same. Some things are more complicated to ship than others. I can slide a LOT of items in bubble mailers or photo mails in a short time. I can print labels fast, since I use a thermo printer.
eBay just has no idea how you are set up, or how good or bad you are at shipping. Just because someone may be getting 1-2 sales a day, doesn't mean they can't handle 100 on a random day.
Again, shipping capabilities are shown through your seller metrics. No need for an Algo to watch your sales, when metrics will restrict you if you screw up.
Exactly. The idea that eBay somehow has any idea of what a seller's shipping capabilities are is, frankly, ludicrous. Someone may average 4-5 sales a day but may have the ability to ship 50. How would eBay know that?
Re: The APA (Account Protection Algorithm) and YOU!
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‎04-17-2023 08:46 AM
Hmm, for a long time I have shipped 2-3 days a week, and sometimes especially over a weekend my orders to be shipped will get to 20+ and it does seem like when that happens my rate of orders starts to slow.
I may start printing labels as fast as they come in and see if that changes anything.
