eBay

wonlastcast · ‎02-26-2020

Why in the world would you ruin the greatest Marketplace in the world by allowing states to charge sales tax. Being a collector , I have found eBay to be a great extension fulfilling my hobbies. Of used items. I am not a business I am a hobbyist does it need to be taxed over and over it's been a good run with the eBay I bid farewell and goodbye.

mam98031 · ‎05-22-2020

@tjmundfi7 wrote:
Hi,
That's ridiculous, always when trying to get the right $ back it always has to be difficult.

So, if I want to refund the buyer a $1.00 or so because the shipping label I printed out was less than it cost the buyer in the listing - which could be because when I weighed the item months ago in a particular box and I used a different box at the time of the sale that was lighter, I have to get in touch with the buyer and ask them to send me a cancel or return request or do I send them a cancel or return request? Who would ever think of doing it like that if everything is okay with the sale and you just want to give a little $ back to the buyer for the right shipping amount.

How would I know the tax percentage for a buyer in a certain area of their state they reside in or their state if the tax is the same throughout their state?

Like I said, if ebay and PayPal can get together and charge and process a tax from a buyers purchase on ebay from their particular state and also process a full refund, why can't they process the tax for partial refunds if I do a partial refund or I receive a partial refund started in PayPal?

That isn't at all what Trinton was saying.

If you need to refund a little money on the shipping charges the buyer paid, there are easy ways to handle that. I do it all the time and have for many years. I simply send my buyers an email in Ebay telling them they overpaid and that I will be issuing a refund for their over payment less non recoverable fees on my part. My email goes on to explain how in the future they can get the combined shipping amount before they pay and then they will save more.

I then go to PP and issue the partial refund from their original payment and only from their original payment. This procedure has gained me many repeat customers over the years.

I wouldn't however do this process to refund a customer a single dollar. That isn't worth the effort, but that is just my personal opinion of that. I also don't mess with the sales tax.

If It were a refund that was large enough to cause concern if they didn't get their sales tax back, then I would absolutely follow Trinton's advice. I don't like the process, I think Ebay can do better, but it is what we have right now. But I would never do it for a few cents, literally a few cents on a single dollar refund.

@tjmundfi7

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Anonymous · ‎05-25-2020

@tjmundfi7 wrote:

Hi,

That's ridiculous, always when trying to get the right $ back it always has to be difficult.

So, if I want to refund the buyer a $1.00 or so because the shipping label I printed out was less than it cost the buyer in the listing - which could be because when I weighed the item months ago in a particular box and I used a different box at the time of the sale that was lighter, I have to get in touch with the buyer and ask them to send me a cancel or return request or do I send them a cancel or return request? Who would ever think of doing it like that if everything is okay with the sale and you just want to give a little $ back to the buyer for the right shipping amount.

How would I know the tax percentage for a buyer in a certain area of their state they reside in or their state if the tax is the same throughout their state?

Like I said, if ebay and PayPal can get together and charge and process a tax from a buyers purchase on ebay from their particular state and also process a full refund, why can't they process the tax for partial refunds if I do a partial refund or I receive a partial refund started in PayPal?

Hi @tjmundfi7, @mam98031 has added some great clarification, and I just wanted to cover a few additional points:

A buyer cannot open a cancellation, only a seller can do that.
You would not cancel the transaction (as this only applies to full refunds) or have the buyer open a return for a partial refund for shipping costs - this would best be handled as a partial refund directly through PayPal.
Refunding through the payment in PayPal is not complicated; all you have to do is choose the option to refund the buyer, type in the amount you are refunding, and submit.
The tax amount paid is displayed on the refund screen in PayPal along with instructions on including the appropriate tax amount in the refund you are issuing. You could use a calculator to determine the right tax amount or you could look for a specific tax calculator online.
I want to reiterate that we do credit the tax for a partial refund through PayPal, as we've been discussing, you just need to calculate this amount as a part of the refund you issue and then you will receive a credit. This is a process set up by PayPal, so any further questions or concerns can be directed to them.