THE BASIC EYE POPPING RIDICULOUS OVERWHELMING FLAW IN THE EBAY SYSTEM! ( Part 2)

[10meca]

Part 1 established that buyers' were forced to blatantly lie to get their money back concerning items that they wanted to return when returns were not accepted.  It further established that EBAY ruled in favor of the blatant liars nearly 100% of the time making unfair losses for the sellers.  My question to EBAY is this:  If you are going to rule in favor of the buyers nearly 100% of the time whether the buyer's argument and evidence is right or wrong, why are you making these buyers lie to get their money back?

[coolections]

@sakic92710 

Buyers do not have to have a tracking number. When you supply the return label YOU get the tracking number which is automatically added to the return case when the buyer sends it. I just sent a return that was incorrectly described last week so I know it is still the same process.

[heckofagame]

That would leave the responsibility of honesty in the hands of sellers and buyers. I think that's how we got where we are. 

[sakic92710]

Buyer did not request return shipping cost.  They just mailed it at their own cost; so they said.  Also, Canadians cannot get a return label through eBay.com.  They have to do it through other means of hassles.

[chapeau-noir]

I have to pop my eyes out again?   Though I'm still looking for anything new here. 

[fashunu4eeuh]

“Part 1 established that buyers' were forced to blatantly lie to get their money back concerning items that they wanted to return when returns were not accepted…”

Part 1 established no such thing.

[itscalledapostingid]

Nothing to see here.

(Sorry if someone else already said that.)

[partfinds]

I accept returns and they are free and it doesn’t encourage  buyers to be honest at all. They claim “wrong item sent” when they receive exactly what is pictured and described. Or doesn’t fit when they are trying to fit it to something else than in the description.  Oh and when I ask for VIN they never respond. Standard scam.
in the past I had Ebay open MBG even when buyer opened remorse case and I didn;t refund shipping back. No matter what you do you doomed.

[rugerskick]

Perhaps not being almost 100% biased to side exclusively with one group, would be a great start.  Accepting photo evidence from both sides showing what was packed, showing its the same as the photos in the listing, also considering the overall trust of each party, ie longtime good seller vs problem or 0/very low fb buyer, or longtime good buyer and new/problematic seller - which is usually what the dynamic is in many of these fraud cases - would be great too.

Most sellers are ebay buyers too. They need to focus on keeping good sellers happy by fair enforcement of policies, they make money from us two ways.  If sellers have selected store policies from the list of choices ebay provides, ebay needs to back the sellers when a buyer wants to try to bypass those policies by lies.  And the buyers should get penalized by trying to scam and abuse the system.

A third thing that is necessary solution is to educate buyers that a sellers store policies is something they agree to if they buy from them.  They cant expect ebay to  somehow make exceptions for them when they dont have valid  reasons for a return.

[rugerskick]

Ebay gives sellers the right to determine store policies. We have to follow ebay policies. We follow the policies and still get punitive treatment, aka Chris L. Somehow ebay doesnt demand buyers follow sellers' policies. They let you set store policies, and we set them based on the choices ebay lets us pick from, but ebay then doesnt make buyers follow the policies sellers have chosen.

Its ridiculous on multiple levels. 

This entire hypocrisy on this issue from Ebay is the real fundamental flaw in the system.

Ebay needs to remember most sellers are also buyers. They make more money off us because we pay selling and buying. They should be more concerned making sellers experiences here better.

[theteamsetguy]

10meca,

Easy peasy. How you prevent it is to offer free returns. This way buyers don’t have lie to get their money back. I have only had one buyer return a different item then the one I sent. I sell thousands of items per year.

[partfinds]

@theteamsetguy 

You seem very pro Ebay. Are you ebay shareholder? You seem to jump in and  protect Ebay name whenever there is something against it.  Or maybe you are an employee?
Buyers  lie anyway— know it from experinece— i offer free returnes for years.

[partfinds]

Offering FREE RETURNS protects you from Ebay  in some way and not from Buyer’s lies/scams. How ? Ebay starts adding penalty charged]s of 6% on top of all your fees if you accumulate too many scam type returns. Ebay is not into real reason for return but what buyer claims. They advise buyers to open false cases because they benefit on it. They refuse to correct false cases because it is not benefiting them. Remember the more cases you have the more chance of penalty fees which is called service metrics https://www.ebay.com/sh/performance/service-metrics —you can see how many cases you got and onec you are on red you pay (on the scale). Check policies on service metrics. 
ebay is more and more desperate to make up losses.

[*lawrence*]

Every seller should have the right to post to so all can see. That a buyer is a liar and a thief. Way back in the old days we Sellers used to be able to post feedback on buyers, including negative feedback. Which as far as I am concerned is only right! Ebay took that away from us. The only way we had to know if a buyer is a low life. We should be able to review their feedback and cancel their bids if we don't want to take the chance in selling them our items. Sure, I can block bidders who screw me, but the next seller does not know to not trust those lowlifes. Ebay lets them get away with sticking to sellers! 

[downunder-61]

@10meca 

I think what you are missing here is that the buyer is not forced to lie

they choose to lie because if a seller offers returns[buyer pays] / accepts a remorse claim - the buyer has to pay return shipping and the shifty buyer does not want to do that so they lie and claim INAD.

There is not much eBay can do to stop that, but a seller can report a buyer for abusing the MBG to get free return shipping.

[itscalledapostingid]

What some people don't seem to get is there are laws to protect consumers that allow a buyer to return for refund if that buyer believes the item to be unsatisfactory.

Ebay can't get into deciding whether or not the buyer truly believes that or they're just lying. So they just let the buyer return it for a refund. Everyone should know by now how this works.

It's not just ebay. This is the way most online marketplaces do it. 

By listing on ebay the seller agrees to the terms of ebay's MBG. That means returns are accepted for items the buyer believes to be unsatisfactory.