Suspended

[barn-tuning]

eBay is a crazy **bleep** place. You can be selling and doing your job for more than 10 years with everything going well, and then they roll out a new algorithm — and suddenly you’re blacklisted.

This community is also kind of useless, because all I ever hear is “contact eBay.” But we all know eBay won’t tell you anything. This place should be about sharing experiences and explaining in detail how others overcame similar problems, but instead, most replies are just “contact eBay.” So why does this community even exist?

If there’s anyone here who has actually been through this, did you get your money after 190 days?

I sold a lot of items the week before I was suspended. eBay even messaged me saying that if there were more sales and no more open disputes, my account would be reinstated — which turned out to be a lie. I shipped all the items with trackable numbers.

So are they just stealing my money? I understand holding the funds for 2 months — until all items are received and the 30-day return policy passes — but 190 days is ridiculous.

[johnrj1226]

The eBay message you posted clearly states 190 days from your  suspension and their decision is final.  - enough said 

What one does recently is weighs more importantly than what happened in those yesterdays..

[johnrj1226]

We don't  see and can't  see what  the cause(s) of the  suspension.  But my guess  is it  wasn't good.  In the US seller  evaluations are updated on the 20th of every month for the previous  calendar months sales activity  The OP knows when the evaluations are for their country - could be the same but we don't know.for certain.  Gotta' have all the facts..

[johnrj1226]

It's interesting that whatever eBay suspended you for doesn't show up in your feedback

Receiving  Feedback is an optional exercise for buyers and sellers.  Not everyone leaves FB - good, bad or indifferent.  People on these boards report the may receive FB on 20% - 30% 9f there sold items.  Some people follow this policy "If you can't say something good - don't say anything at all."

[luckythewinner]

eBay is a crazy **bleep** place. You can be selling and doing your job for more than 10 years with everything going well,

If your BBE rating exceeds the norm for your items, then your claim of "everything going well' seems suspect. Why are your buyers filing disputes? 

and then they roll out a new algorithm — and suddenly you’re blacklisted.

The BBE policy is not new, and nor is the algorithm - so what changed was your BBE rating compared to your peers. 

This community is also kind of useless, because all I ever hear is “contact eBay.”

Your expectations may be misplaced. No one on this board can tell you how to avoid eBay's BBE policy. 

[natoman777]

We were kicked off of another site for listing a toy gun.  The AI on said site recognized it as a real gun.  No way to talk to anyone other than to make an appeal.  No resolution, just kicked off.  Sounds like your situation is a lot different.  Not much we can say because of it

[le-5262]

More facts would certainly be more interesting to hear...

but I would still have no authority to help them out in any way.

I, usually, look towards the Mentor's advice...

I can't help it that the situation sounded absolutely crazy at face value! 

[barn-tuning]

Did you ever got stupid customer? Who just opened disput and you see he just want to get stuff for free? If you sell many years, you know they are on ebay a lot. And sometimes you got them once in half a year. But sometimes you can get them 3 in one month, and this is also for me something new. I am not perfect seller, but i always work out with my customers, give discounts or refunds if it my fault. Pay for return labels and contact with customer right away.

algorithm is stupid because they accused me as droppshipper 2 years ago. And i am not. So is algorim is good? And works well? NO, there is no common sense in it. 

i was top seller all previews months. My feedbacks is good- why there is feedbacks and this top seller if this is bull**bleep**? 

 

[barn-tuning]

This is why algoritm can’t handle platform like these.

ebay accused my 2 years ago as droppshipper and i am not.

[bratuck-0]

I don't understand - if they introduced new service metrics and they are determined automatically (just when opening a case), then why are there no ways to delete and appeal such cases? It was often easier to return the money to a customer who deceives that the goods do not match the description, than to pay for the return shipping and then try to prove something to eBay ... we have come to terms with this .. but now when a buyer simply opens a case and asks where his goods are (many international delivery services are not displayed in eBay tracking), and then receives the goods in 2-3 days and closes it - I do not understand why this is called "bad customer experience". International delivery cannot be perfect, the goods can lie at customs in the recipient's country for 2-3 weeks .. also the buyer may not receive the goods (was not at home) and the goods can lie in the branch and he does not pick it up .. and then opens a case - the seller is ALWAYS to blame

[kensgiftshop]

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@barn-tuning wrote:

Did you ever got stupid customer? Who just opened disput and you see he just want to get stuff for free? If you sell many years, you know they are on ebay a lot. And sometimes you got them once in half a year. But sometimes you can get them 3 in one month, and this is also for me something new. I am not perfect seller, but i always work out with my customers, give discounts or refunds if it my fault. Pay for return labels and contact with customer right away.

algorithm is stupid because they accused me as droppshipper 2 years ago. And i am not. So is algorim is good? And works well? NO, there is no common sense in it. 

i was top seller all previews months. My feedbacks is good- why there is feedbacks and this top seller if this is bull**bleep**? 

 

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Having your instagram link in your about section probably didn't help.

[reallynicestamps]

I am also a non-US seller using the dotCOM site, for the record.

It has been my observation that negs and neutrals are left by naive buyers who do not know how to use the Money Back Guarantee for poorly described or undelivered purchases.

And anecdotally only  about 40% of transactions get any feedback at all.

With that, four neutral FB may be hiding dozens of unhappy customers including some who made and won Claims.

[barn-tuning]

Yes it is excatly why i suspended. Because one customer rescieved 1 day later than expected.

because i find a way to ship from Latvia to Australia, and customer think estemate time is guarentee but i cant control how fast works custom because i ship big package and it definetly will be held. And yes shipping takes 4 weeks but somehow ebay calculates that item will be recieved in 2 weeks.  Like no! I use standart shipping method, look in the map, it is no way that package will be so soon in this distnace. So another case for me. And other cases ar similar. Yes one i shipped 1 day later because i was sick. 

all customers are refunded if item is shipped back or lost. I take responsibilty for all my work. 

and you are very right that many customers open cases just to ask where is item because they dont know how this affect seller profile and they shouldnt know. But ebay should now that how case is worked out should metter.

[bratuck-0]

eBay has now built a system where ALL responsibility – including for buyer scams, postal delays, and even customs issues – is dumped entirely on sellers.
A buyer can lie, claim 'item not received' when tracking shows delivery, or open a case just to ask a question… and it's still counted as our fault.

And the final insult? They say appeals are ‘not possible’. So even if the case was clearly resolved in seller’s favor, or the buyer was obviously wrong, it still stays in your record as a ‘bad buyer experience’.

This is not seller protection, this is seller punishment. And the irony is – we’re punished for making buyers happy in the end. How can you run an honest business in such a system?

[lakefor94]

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@bratuck-0 wrote:

eBay has now built a system where ALL responsibility – including for buyer scams, postal delays, and even customs issues – is dumped entirely on sellers.
A buyer can lie, claim 'item not received' when tracking shows delivery, or open a case just to ask a question… and it's still counted as our fault.

And the final insult? They say appeals are ‘not possible’. So even if the case was clearly resolved in seller’s favor, or the buyer was obviously wrong, it still stays in your record as a ‘bad buyer experience’.

This is not seller protection, this is seller punishment. And the irony is – we’re punished for making buyers happy in the end. How can you run an honest business in such a system?

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@bratuck-0 @barn-tuning 

The BBE initiative is unforgiving and we realize that. It is a very hard line that was invoked due to the number of sellers providing a bad buyer experience. Mostly due to fly-by-night drop shippers from around the world that cannot and do not control their inventory or their shipping thus resulting in disappointed buyers.

There are millions of sellers that fall under the BBE umbrella thus eBay cannot and will not investigate individual claims by each seller.

[bratuck-0]

I understand your point, and I do see why eBay wants to protect buyers and keep the marketplace safe.
But sellers are an equally important part of that marketplace — and we pay a significant commission on every sale not only for the platform to operate and protect buyers, but also to ensure fair treatment for honest sellers.

An honest seller will always stand by their word and provide proof when something goes wrong.
That’s why I believe there should be at least some room for human review in cases like this. Automated metrics are fast, but they don’t see the full picture — and sometimes a quick manual check could make the difference between penalizing a scammer and harming a genuine seller.

In the long run, this balance would help both sides and strengthen trust in the platform.