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Suspended because of my handling time

Hi there,

 

I was new to ebay and started selling on this platform, I was doing dropshipping according to ebays rules, had a warehouse contract and in case it didnt work out with the warehouse I have sent the items myself. 

Then I got restricted because of this ebay wanted me to provide invoices, which I sent them from prior orders, then they claimed they wanted me to provide invoices from all items, which I said I cannot provide because I am dropshipping. In the end it ended up with a suspended account because of my handling time. At the very beginning I admit I did it wrong, I had a handling time of one day which I have changed after my first order to 7 days. They claimed this would not satisfy customers - well I have 5 positive reviews and customers messaging me they want to give feedback but they couldnt because of this restriction.

 

This happened in Germany it was always the same person who spoke the last word.

Did anyone experience something similar in the States? If yes is it possible I can do anything against that or maybe just even change the person worked on this case.

Message 1 of 8
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Suspended because of my handling time

That's one of the many risks of drop shipping. I suspect you also had several cancellations due to out of stock? That is poison to your account. Sorry this happened to you.

Message 2 of 8
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Suspended because of my handling time

No not only one was dropshipping with 4 products and had talked before to the suppliers. 

But thank you 

Message 3 of 8
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Suspended because of my handling time

There are no rules on handling time in the US.......but frankly, the rules in other parts of the world may be different....  Especially in the EU......  I suggest you post on the UK board as they would be more familiar.....

 

Can't help but say.....I think there is more to this than handling time. 

 

They aren't going to pay any attention to feedback......as it can be "bought" too easily...... 

Message 4 of 8
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Suspended because of my handling time


@express.supplier wrote:

I was doing dropshipping


There's your problem.

Message 5 of 8
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Suspended because of my handling time

Thank you for answer but dropshipping is allowed in scope of ebay policies.


https://www.ebay.com/help/selling/posting-items/setting-postage-options/drop-shipping?id=4176

Message 6 of 8
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Suspended because of my handling time


@express.supplier wrote:

Thank you for answer but dropshipping is allowed in scope of ebay policies.


https://www.ebay.com/help/selling/posting-items/setting-postage-options/drop-shipping?id=4176


Doesn't matter, it is still the source of your troubles.

Message 7 of 8
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Suspended because of my handling time

@express.supplier 

 

Could it be the dropshipping from Amazon is what got you suspended.

Have a great day.
Message 8 of 8
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