Suspended account, no explanation

[gtechzone]

I own this eBay account as a private person. Recently I decided to sell on eBay via my company, so I created a new acount for my company. I (maybe stupidly) did 1 USD test order - listed 1 USD item on new account, bought it via old account, paid and left feedback saying that new account has limited selling history and that people should verify my history on the old account. No intention to manipulate feedback, just wanted to provide some anchor for my buyers because, even it is new account with no history, people can verify my history on this account.

Then I asked eBay to raise listing/selling limit, they raised it. I listed 3 items (exactly like I list it on my old account) and after several hours, I got an email from eBay, that my account is suspended permanently. No prior warning, no explanation why. I contacted eBay support what is the reason and their answer was "please understand that we can not disclose any further details in regards to your suspension due to security and privacy concerns on eBay." Then I asked whether and when I will be allowed to create eBay account for my company, they ignored it and stopped communicating.

Even though they wrote in one email "In addition, any other accounts you own, or that are associated with this account, will also be suspended." my old account is still living. I asked them about suspension of my old account, they replied with "As of now it is in good standing".

Any idea why this happened? I find it really really bad they can close accounts without any warning and without any explanation.

[coolections]

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@gtechzone wrote:

if I'm such a big security risk why don't they suspend other two personal accounts I have?

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Sorry to say but they will as soon as they recognize that IP addresses match.

[chapeau-noir]

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@gtechzone wrote:

The mistake I made was minor and unintentional, not harming anyone, guaranteed not to be repeated by me. In the end it is just stupid from them to behave like that. Suspending my account causes only they will not get my fees which should be their ultimate intention I guess. That's the ony conclusion I see here. They have enough probably...

Also, maybe the reason is they don't have enough capacity to communicate with users. Lately I communicate with eBay customer support approx once every 2 weeks and I find it rather difficult to get proper answers. Maybe they have enough staff but the quality of their responses is very often questionable.

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Yet they're not going to just slap you on the wrist and say "don't do that again" - they'll do that with VeRO take-downs, etc., but not with such a fundamental violation. They're not going to investigate and divine intention - I mean, this is pretty basic stuff, and on a site this large it's already a 24/7 struggle against this kind of bad action from actually bad people, account hijacks, people selling fakes, money laundering and the other myriad incursions on a site this old and this big. They'd need an entire extra department of hundreds of personnel.

It's really regrettable because you had no bad intention and were just running a test, and usually one would think a time-out suspension would be more appropriate, but eBay takes this very seriously.

[luckythewinner]

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I just wanted some explanation from eBay which I think in a world where people are polite to each other should be normal. Not in eBay's world.

I suspect account suspension is like Best Match. It is a scoring system that considers dozens (if not hundreds) of factors and assigns each of them a score based on historical analysis of risk traits. . If your total score is over a threshold, your account gets banned. So it may hard to put into words exactly why you were suspended because it was probably because a lot of little things added up to it. Perhaps your recent feedback manipulation may have contributed. 

 if I'm such a big security risk for eBay community (these are their words)

So it turns out they actually did give you an explanation. You just don't like it. 

why don't they suspend other two personal accounts I have?

The next time your accounts are picked up in a periodic review, that could very well happen. Being linked to a suspended account may be enough to push it over the edge next time.  

[house*of*paws]

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@gtechzone wrote:

I own this eBay account as a private person. Recently I decided to sell on eBay via my company, so I created a new acount for my company. I (maybe stupidly) did 1 USD test order - listed 1 USD item on new account, bought it via old account, paid and left feedback ....

Hi @gtechzone 

Any experienced eBayer would cringe reading the above.  They would realize that you violated one of eBay's serious-as-a-heart-attack policies:  Accounts owned by the same person must NEVER interact.

The fact that you continue to insist that it was a 'minor offense' means that you are more than likely to do it again ... unintentionally.  

Until you understand why what you did was so seriously wrong ... I recommend you hang back for a while so that you don't lose your current active accounts.  If you try talking about the matter further with CS reps ... portraying yourself as the victim of unfair policies ... you will only dig yourself deeper into a hole.

Perhaps ... AFTER you understand the reasons your accounts were suspended ... you can try contacting eBay again and see if you can have a company account.  You are not there yet.  Good luck.