Suggestion on getting out of below standard quagmire?

[timmy66t]

Thanks in advance for any tips or suggestions.

I am a long time Ebay seller, and specialize in high end niche technology products.

I recently fell below standard as a seller, having accured 3 defects from buyers who filed immediate cases over relatively small issues where I simply could not respond fast enough.

Have also accrued a 6.18% late delivery rate, with only 1 seller reported late delivery.

I am attempting to increase the quantity of items I have for sale, and I am generally the lowest priced vendor for any given item, apples to apples.

The issue is that I am really sandboxed by the effects of the below standard rating.  Sales immediately dropped from roughly 50-60K/month to roughly 20K/month.  I believe that may be because all of my listings show up at or near the bottom of Best Match search for a given item query.

Just curious if anyone has any suggestions.  I thought I was gonna get past it by the April evaluation, having listed a ton of stuff below cost just to get more transactions to affect the percentages on my defects, but it does not seem to have had much of an effect.

Thanks

Cory

[bubbleman2010]

You won't be out of the hole until Feb. of 018 thats a long time.....

[partial*eclipse · Accepted solution]

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@timmy66t wrote:

my 3 current defects for Cases closed without seller resolution

are logged on:

Jun 07, 2016 14:11...

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Well, in June one of those will age off of your 12-month evaluation and you'll be back down to the allowed 2 defects. 

[kattinsanity]

OP~~Did you cancel the 1st sale of the phone through ebay or did you just refund and relist?  If you just refunded the buyer and relisted the phone you may have very well received an "out of stock" defect.

[partial*eclipse]

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@kattinsanity wrote:

OP~~Did you cancel the 1st sale of the phone through ebay or did you just refund and relist?  If you just refunded the buyer and relisted the phone you may have very well received an "out of stock" defect.

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The only way that a seller can get an "Out of stock" defect point is by canceling the transaction and choosing "Out of stock" as the reason.  OP has mentoined that his 3 defect points are for "cases closed without seller resolution."

[kattinsanity]

It was my understanding months ago that when a seller just refunded a buyer in full through pay pal ebay considered it an out of stock and gave the seller a defect.  When a seller just refunds a buyer and doesn't file a cancellation saying they are out of stock, buyer requested to cancel or  seller has a problem with the buyers address or whatever ebay just considers it an out of stock & seller receives a defect.  When did that change?

[pinkrose442savings2018]

After my velcro shut down it was aweful...recovery is slow as a snail...I'm still not recovered...so I think you hit it right on the head...it will be hard to regain your standard...

[penguins_dont_fly]

<<I have given out $600 in "good faith" partial refunds this week to buyers who received items that I feel were very accurately described, but buyers hit me up for credit because of subjective issues, or just because they know they can (more likely the latter).>>

Why?Why?Why?

I'm sure that you think you are doing the right thing ... and everybody runs their business the way they want ... but ...

IMO, you (and others that cave in to partials) are part of the problem.

Your buyers will now EXPECT that, when they whine, the next seller should give them a post-sale discount ... 

If you are giving that many partials, check your descriptions ... are you accurately describing the real condition of the item? Or are you just saying "good"?

If you are pointing out all of the flaws, there is no such thing as subjectivity ... it either is or isn't As Described.

If it's NAD "return for refund" or just refund in full (if you don't want to pay return shipping).

But please, for the sake of the rest of us, stop enabling.

[klassic*kids]

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@keithharrierenterprises wrote:

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i see no negatives on your account .  but on this account you have if you want to save it, here is what you need to do:

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Keith, You wouldn't "see any negatives" on his account unless he was talking about feedback, which he isn't -- he has perfect feedback.  He's talking about defects and only he can see them ( they're on his seller's dashboard).  @keithharrierenterprises

[bella_star_dust]

Pushing out The Sellers & Buyers that built eBay one listing and bid at a time...it's Over
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bella_star_dust

bella_star_dust
Adventurer
04-27-2017 07:22:43 PM
The writing is on the wall, My story is an example.
last April I sold an item fought the return eBay refunded seller not once but three times my papal capture was $368.00 for a $121.00 item, they never made it right, they refunded me only $121.00 when I. Do another $123.00 back, it still sits open in ebays cue in customer service with "notes" on the account...I gave up
ebay never ever sides with the seller...ever...so my fault for not realizing this earlier and just accepting returns so my seller performance average could be kept end up
ebay restricted my account indefinitely even though as of Monday I was above standard with 99.5 feedback, they did admit to a defect in average due to non correct calculation of delivery times
I never knew that extending my handing time which most buyers think it's the days it takes you to lack and drop the item into the box to 3 days,
my post office is the number 1 worst in the state..yup it takes 48 to 72 hours fir an item to scan, sometimes not at all until it's delivers pretty bad...so they said that is why I'm out...
doesnt matter I lost money obvious above and with their fees and one month it was off by $188.00
so they hold the seller responsible for third party or shipping, clearly out of our control.
I only sold $5500 part time and items and that's only due to eBay nit giving fair play and promoting their big box stores, brick and mortar, power sellers with warehouses and valet stores....they want the little seller out to promote and attract the bigger Giants and compete with Amazon....they don't want your used clothing, antiques, oddities or vintage items...as put in their email to me they are other selling platforms better suited for me..eBay has covered. their liability by creating A tiered platform...with the seller performance excuse..to push the small seller out...yesterday I was a shooting star,,,an above standard seller with emails saying I'm approving...today I can't see my dashboard....prepare yourself to log on one day be restricted permanently indefinitely...you know it's a generation thing....fast, cut throat, sociopathic thinking and living ...evil bay
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bella_star_dust
Re: Pushing out The Sellers & Buyers that built eBay one listing and bid at a time...it's Over
in reply to bella_star_dust 04-28-2017 02:29:31 AM
bella_star_dust
To add I did appeal with an email not once but 5 times, I was told future emails on the subject will not be answer
Also what's seems to be odd or unfair how to they compare or use the shipping time with China most of their items cannot be tracked...so China gets special treatment apparently as they basically sell wholesale and thousands a day, so they are not held to the same standards obviously...that's discrimination to USA sellers and not a fair play ground at all. It's very unnerving how unethical eBay has become.
i purchased over 100k this year on eBay, they forgot I am also a customer.
i guess they do not need my purchasing power or money here, either
ebay is so bent on giving a good buyer experience they ignored me as a buying customer who sold 68 items in a year and a half
I bought over 48 in a month
sp, to prove my point it has nothing to do with buy experience look how aim was treated.
smalls sellers save your money, your dignity and find other options.
ebay does not care about you, your business or your customer experience
No wonder Amazon is doing so well.

[garymi6]

If you think Amazons policys are any better you need to do some research. Amazon may be doing well, but if you think ebays cuthroat, you dont want to even get near the river.

[kattinsanity]

Everyone has their opinion of selling on any site.  There are MANY small sellers here who are doing just fine.  I don't think you will have many (if any) followers who will heed your advice and leave eBay.  I have found that those who say they are leaving are still here listing and selling weeks later~~if they are able to.

I'm a small seller and I've been here selling for over 17 years now.  eBay has never limited my account or put any restrictions on my account in all these years.  I have never had any problems that lead me to believe eBay is attempting to get rid of me because I am a small seller.  As for most of the "big box" sellers~~I would rather just go to the store and buy retail.

I just got an e mail from eBay last week congratulating me on being in the top 10% of sellers selling in the "home & garden" category the previous week.  That doesn't lead me to believe they are trying to push me out of  being a seller on eBay.

If you run into problems you need to figure out what you did wrong and do something so that you don't make the same mistake again.  2 years ago I got a defect for fighting a return.  My defect fell off last April and I will NEVER make that mistake again.  At the time I got it I called ebay and they told me if I didn't want to have to accept buyer remorse returns to change to a no returns policy.  I did that and it's save me MANY times since.  If I get a remorse return request it's right there that I have the choice to refuse it.  I click on refuse and that's the end of it.  I have to be smart enough to know not to fight a legit return request.

As for late shipping~~do as everyone else does who has had that problem in your post office not scanning~~create a scan sheet & have your clerk scan it  & your problem is solved.  I ship over the counter myself so by the time I get home from the post office my tracking already shows that it's been accepted at my post office.  I'm at 100% on shipping time and I have -0- defects.  I aim to keep it that way.

[hippo_hippo]

I was a above performance seller , had the little emblem there.

Now I'm "below Standard"

I had won a few disputes and thought the dispute process worked and was fair,  but found out it depends on the people deciding the outcome,  the last one thats killing my rating was a Hard to find  circuit board that i listed as "not working, sold as is" "no retunrs"   the buyer asked to return it I said

no and let ebay decide the case.  I lost and that lost case has cost me thousands so far. 

4% of 40k = 2k  

Plus eBay says they hide your products from the search.  Its true I can price an item lower than others and it will not show in in any search by part# or description. 

I now offer returns and would not chance a dispute again because its simply not worth it. 

One dispute that I won through ebay, I lost on the second round dispute through paypal  when the buyer disputed it with his credit card company.  All they have to do is: Pay with a credit card and then file a defective item claim.  They don't have to return the item.  Paypal can not fight the CC peeps.

The 1k I lost on that one hurt ,  the buyer says "he is the victim"  but I think he did it intentionally and  knew how to work the system .  All you can do is move on and try to still be profitable in the next round. 

My two cents